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Bob Smith Toyota

La Crescenta, CA

3.9
359 Reviews

3333 Foothill Blvd

La Crescenta, CA

91214

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359 Reviews of Bob Smith Toyota

January 01, 2019

Hybrid battery exchange I am very happy with the Dealer over all, the job is done well and on the promised time. This is my second car bought from them and in the twenty yea More

by 13cecilia
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Subbe
Jan 05, 2019 -

Bob Smith Toyota responded

Thank you for your loyal business. Please contact Mike Ontman, our Service Manager at montman@bobsmithtoyota.com to learn more about your battery question.

December 29, 2018

Continuing excellent service by Frank Carone I had my two Toyotas serviced yesterday by Frank Carone and as usual got excellent service. One car is old and needs to be a back up and the other re More

by Rwhite
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Carone, H. Escobar
Jan 05, 2019 -

Bob Smith Toyota responded

Thanks for sharing the positive feedback! We're glad that you had a pleasant visit. We appreciate your business.

December 28, 2018

3 hrs for an oil change? I made an appointment for a simple oil change but the person booking the appointment made it on the wrong day so I was treated like a walk in customer More

by Mary Lo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Armando (great), admin (awful)
Dec 28, 2018 -

Bob Smith Toyota responded

We deeply apologize for the confusion. Thank you for bringing this to our attention. We strive for excellent customer service and your feedback allows us to do so. I'll make sure that our team is aware of the feedback that you shared with us. We hope your next visit is a changed experience for the better. -Pete Smith, General Manager | pete@bobsmithtoyota.com

December 27, 2018

Great cars and great service Our family has purchased 3 cars from Bob Smith Toyota in la Crescenta over the lat 6 years and we r planning to buy our next car there also. Service i More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Armando, frank.
Dec 28, 2018 -

Bob Smith Toyota responded

Thank you for always choosing Bob Smith Toyota for your family's vehicle needs! We're happy knowing that you and your entire family has been happy with our excellent customer service. We appreciate the amazing compliments and look forward to serving you for the years to come.

December 25, 2018

Service Great service all around Shuttle service was helpful and made it hassle free for drop off pickup Mike Burkholder was great and made the service ap More

by RLin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Burkholder
Dec 26, 2018 -

Bob Smith Toyota responded

We're happy for another 5-star rating! Thanks for sharing what you enjoyed most about your experience with us. We appreciate your business!

December 22, 2018

Happy Service Patron I am the proud owner of a beautiful 2005 Avalon with about 70,000 miles. This car runs like a well oiled clock because the staff at Bob Smith keep it More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 26, 2018 -

Bob Smith Toyota responded

Thank you for being a loyal customer! We're excited that you always consider us for your vehicle service needs. We appreciate the 5-stars and look forward to your next visit.

December 22, 2018

Great customer service I only bring my vehicle to this location. The prices are fair and they seem to be honest people which is very important to me. More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime
Dec 26, 2018 -

Bob Smith Toyota responded

Thank you for your loyal business! We appreciate knowing that you're completely satisfied with your experience with Bob Smith Toyota! See you next time.

December 19, 2018

Gift Certificate not honored Have taken a 2011 Toyota Tundra here for many years and just had the 120K mile service, which basically is changing spark plugs and filters and fillin More

by RCBOYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank then Mike.
Dec 20, 2018 -

Bob Smith Toyota responded

Thank you for choosing us to complete your vehicle service. We’re glad that you had a great overall experience with us. Please contact me to further discuss the applied discount. We appreciate your business and hope to provide an excellent experience on your next visit. –Pete Smith, General Manager at pete@bobsmithtoyota.com

December 12, 2018

Really fast and good service Took my Prius in for the 40K service ...in and out in less than one hour. The people ore knowledgeable and courteous. The waiting room is large enough More

by Jovi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank’s team ...
Dec 12, 2018 -

Bob Smith Toyota responded

We're happy that you chose Bob Smith Toyota! Thank you for sharing the kind compliments!

December 06, 2018

Always great service! I’ve been going to Bob Smith Toyota for over 12 years. They always take good care of my cars. Their prices are affordable and the staff is always acco More

by SR081181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 07, 2018 -

Bob Smith Toyota responded

We appreciate your loyal business. Thank you for always choosing Bob Smith Toyota for your vehicle service needs. We look forward to seeing you on your next visit.

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