Bob Stall Chevrolet

Bob Stall Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our service team at Bob Stall Chevrolet. We strive to provide knowledgeable and professional service, and it's great to know that we met your expectations. We look forward to assisting you again in the future! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your wonderful review! I’m glad to hear that our Service Department was able to assist you effectively during the warranty process and that you found the service prompt. I’ll be sure to pass on your kind words to Alicia! I appreciate your feedback, and we look forward to seeing you again at Bob Stall Chevrolet! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your review! I’m glad to hear you had an excellent experience with our customer service and communication during the ordering process. I appreciate your feedback for Joey, he truly goes above and beyond for our customers. We look forward to seeing you again at Bob Stall Chevrolet. Safe travels! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your kind words! I’m glad to hear that your service experience at Bob Stall Chevrolet was timely and that we kept you informed throughout the process. I appreciate your feedback, and we and look forward to assisting you with any future needs. Come back and see us again! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your feedback, Jack. I’m glad to hear that you had a positive experience with our salesperson and appreciated the finance process at Bob Stall Chevrolet. However, I understand your frustration regarding the sales tax issue and the delay in receiving your refund. We take your concerns seriously and strive for accuracy and efficiency in all aspects of our service. If there's anything further we can assist you with, please feel free to reach out to me directly. Your feedback is valuable in helping us improve. Thank you for choosing Bob Stall Chevrolet. Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for the great feedback, Bryan. I am glad to hear that Bob Stall Chevrolet provided outstanding service and got you in and out in a short time. Your kind words mean a lot to the team, and we look forward to assisting you again soon. Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your review, Andy! I’m glad to hear you had a great experience with our friendly staff and fast service at Bob Stall Chevrolet. Your recommendation means a lot to us. We look forward to serving you again soon. Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you, Carlos, for your wonderful review! I’m thrilled to hear that you and your wife had an exceptional experience with George and Ali at Bob Stall Chevrolet. Our team strive to be professional and attentive, and it’s great to know they helped you with your new vehicle purchase. We look forward to seeing you again soon! Enjoy your new ride! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for your review, Luis! I appreciate your kind words about our friendly and helpful sales team. Joey and Alberto will be happy to know they made a positive impression on your experience at Bob Stall Chevrolet. We look forward to seeing you again soon! Thank you, Rebecca Coates-Lapidario rebeccac@bobstall.com 619-460-1311

Bob Stall Chevrolet responded

Thank you for sharing your experience, Dan. We understand how important clear and efficient service is, and your feedback helps us improve at Bob Stall Chevrolet. If you’re open to it, please contact us so we can discuss your visit and make things right.

dan.tanner6 responded

Chula Vista, CA 91913 DanTanner100@outlook.com December 5, 2025 Bob Stall Chevrolet Attn: General Manager 7601 Alvarado Road La Mesa, CA 91942 Subject: Formal Complaint Regarding Service Department Workmanship and Customer Care Dear General Manager, I am writing to formally express my concerns and dissatisfaction with several recent service experiences at your dealership regarding my 2023 Chevrolet Bolt, VIN 1G1FW6S0P4117759. I chose Bob Stall Chevrolet expecting professional workmanship and proper care for my vehicle, especially since it is nearly brand new with only 11,000 miles. Unfortunately, the repeated issues I have encountered indicate serious problems with service quality, communication, and customer care. 1. Windshield Replacement I brought my vehicle in for a windshield replacement. After two separate visits, the installation was still not completed correctly. I ultimately had to seal the windshield myself, which is unacceptable for a certified service center. 2. Key Fob Service Resulting in System Errors I came in to have my key fobs reprogrammed. When I picked up the vehicle, the information system was filled with error messages that were not present before. When I called the service department, I was told that you don't fix that, leaving me to find and pay someone else to correct a problem that began after your service. 3. Level 3 Charging Issue Dismissed I brought my vehicle in twice for Level 3 charging issues. Both times, the technicians only checked Level 2 and said no problem found, ignoring the actual reason for my visit. When I questioned this, I was told your dealership does not service Level 3 charging and to take it somewhere else, ending the call with goodbye. This response was unprofessional and concerning. 4. Unsafe Handling of My Vehicle When an employee brought my car out, instead of using the brake pedal, they put the vehicle in Park to stop it. This is unsafe and demonstrates poor training and careless handling of customer vehicles. 5. Overall Workmanship and Care Concerns My vehicle only has 11,000 miles, and the level of care and workmanship I have received is unacceptable. If a General Motors service department finds my car too complicated to diagnose or service properly, I would like to know where GM expects me to take it. A GM dealership should be fully capable of handling GM vehicles. These issues have caused significant inconvenience and raised concerns about the long-term condition of my vehicle. I am requesting: - A review of each incident - An explanation for these repeated service failures - Confirmation that technicians are properly trained for the vehicles you service - Clear guidance on where GM expects customers to go if your dealership cannot perform requiredwork - Any corrective action or follow-up you find appropriate I look forward to a prompt response and a resolution that restores confidence in your service department. Sincerely, Gary E