Bob Tomes Ford

Great service and timing was perfect - in and out like a breeze!! Caden was very helpful - thanks! breeze!! Caden was very helpful - thanks! More

At Bob Tomes Ford you are a transaction, not a customer. That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to o That distinction becomes very clear the moment something goes wrong and you watch every manager and leader find a reason it is not their problem to own. I was a lease customer looking to do a straightforward buyout with outside financing. What followed was four weeks of me initiating every single contact, every phone call, every text, every email. Not once did a manager or leader reach out to me unprompted. The go-between process is alive and well here. On my first visit a finance manager walked past me, chatting with a colleague, and never acknowledged I was there after several back-and-forths with a staff member. Mind you, I had a supposed appointment. I eventually called Ford Credit myself from the waiting room because your staff could not get me basic lease buyout information. I told the service rep on my way out how frustrated I was. No one followed up. On my second visit I finally got the finance manager to come out after requesting it through several back-and-forths. He gave me written instructions on where to mail my buyout check. Those instructions were wrong. Ford Credit sent the check back. Every Ford dealer apparently knows that buyouts must go through the dealership even with outside financing. It was printed on a sheet and handed to me. Getting resolution required me to contact Ford Credit directly. After two or three calls on their end someone at the dealership finally responded, but rather than that manager calling me, Ford Credit had to relay who I could contact. A customer problem got just enough attention to check a box, but no one ever took ownership. I left a Google review during this process. The response directed me to call another number. I left a message. I've emailed the president of the dealer group. No one called back. No response. Four weeks. Every meaningful step initiated by me. Finally completed. One exception worth naming: Jamael, my salesperson, literally turned his car around on his lunch break to go back in and get a manager to call me back 3 days after first being informed by Jamael. He is the only person in this entire experience who acted like I was a customer rather than a someone who wasn't buying a new car. The dealership will tell you they do hundreds of transactions. That is true. You will be one of them. More

Landon was really good at explaining what the truck had and helped us a lot when we was filling out the paperwork and made us feel like family. and helped us a lot when we was filling out the paperwork and made us feel like family. More

Everyone is super helpful and nice - not something you experience everywhere these days. If you looked confused about where to go or looked like you had a question-someone made a point to see if you neede experience everywhere these days. If you looked confused about where to go or looked like you had a question-someone made a point to see if you needed any help. Thank you! More

BT Ford had a lower price and better add ons than other dealers on the truck I was looking for. Sedric and Dominc in sales, and TJ in Finance were fantastic from beginning until end. They continue to show dealers on the truck I was looking for. Sedric and Dominc in sales, and TJ in Finance were fantastic from beginning until end. They continue to show customer support and care after the purchase. More

I’ve gone here several times for maintenance and repairs and I’m always taking care of Mike. Who is my advisor has always been great and polite and helped in any way that he can. and I’m always taking care of Mike. Who is my advisor has always been great and polite and helped in any way that he can. More

Arrived at the dealership later in the day last minute for an oil change and a few maintenance items. Mike got me in without issue and had me back on the road after a very quick service. for an oil change and a few maintenance items. Mike got me in without issue and had me back on the road after a very quick service. More

Andre was friendly, courteous, and listened well to my concerns and issues. He worked with the finance department to get the payment where I needed it which resulted in the sale. concerns and issues. He worked with the finance department to get the payment where I needed it which resulted in the sale. More

Sales agent worked very hard for the deal, Great job Lance Happy with my purchase Lance Happy with my purchase More

I had a great experience working with Mo and Marco on the purchase of a CPO Ford Expedition. purchase of a CPO Ford Expedition. More