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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews

106 Reviews of Bob Tomes Ford - Service Center

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June 12, 2023

Good pricing. Quick service for the most part. Friendly people. I would recommend to my friends. More

by DAMONELIOTHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodie
Jun 12, 2023 -

Bob Tomes Ford responded

DAMONELIOTHARRIS, thank you for sharing 5-stars! We're pleased to hear our team is friendly and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 12, 2023

I went in for an oil change on a Saturday morning and got right in. They also let me know I had a recall that I was not aware of and they could take care of as well. The service I received was great and the More

by scott_prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMorris
Jun 12, 2023 -

Bob Tomes Ford responded

scott, thank you for sharing 5-stars! We're glad to hear our team always provides an exceptional experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 12, 2023

Provide excellent service and advise on preventable maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. More

by Mathis Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 13, 2023 -

Bob Tomes Ford responded

Mathis, thank you for sharing 5-stars and noting a great experience with advisor, Larry Nelson! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 12, 2023

Excellent customer service that did what they said they would. A dealership you can count on for service More

by Bbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hasik
Jun 12, 2023 -

Bob Tomes Ford responded

Bbrown, thank you for sharing 5-stars! We're glad to hear our team provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 12, 2023

Larry was informative, honest, and patient with my truck situation and was able to get a warranty repair done in the timeframe he predicted. I actually had no idea the suspected issue was still covered und More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 12, 2023 -

Bob Tomes Ford responded

Rob, thank you for sharing 5-stars! We're pleased to hear Larry is informative, honest, communicative and patient! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Prompt and quick service. May want to consider including some kind of interior or exterior cleaning. More

by PLKAMFREELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Bob Tomes Ford responded

PLKAMFREELAND, thank you for sharing 5-stars! We're glad to hear our team provided prompt and quick service! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Check-in was smooth and efficient. Area was clean and organized. Check-out was quick and easy. Very professional service! More

by HEATER4913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pace
Jun 11, 2023 -

Bob Tomes Ford responded

HEATER4913, thank you for sharing 5-stars! We're happy to hear our team is professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 11, 2023

I take my truck to oil change n a was messed up I almost losses my truck all the oil came out the next day now I have to ask my daughter for her car because I can't use n I don't know if More

by Cristinayogi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Breen
Jun 12, 2023 -

Bob Tomes Ford responded

Christinayogi, we apologize that your vehicle experienced issues after having an oil change. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

The service I received was courteous, prompt. I had a recall. They called me as promised and provided the option for the replacement to be done at my home. More

by LJHAYS211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Hayden were both courteous and provided great customer service.
Jun 12, 2023 -

Bob Tomes Ford responded

LJHAYS211, thank you for sharing 5-stars! We're glad to hear our team provided prompt and courteous service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 11, 2023

Friendly and clean dealership very busy but good customer service. Drivers who dropped people off was a very nice man More

by DFDSHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young guy.. can’t remember his name
Jun 12, 2023 -

Bob Tomes Ford responded

DFDSHULTZ, thank you for sharing 5-stars! We're happy to hear our team is friendly and nice! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

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