Bob Tomes Ford - Service Center

Service was great, Tim was very helpful. I’ve never had a problem at Bob Tomes Ford. I’ve never had a problem at Bob Tomes Ford. More

They were able to take care of my maintenance needs over the holidays and return my truck on the same day. Good communication and reasonable time estimate are of completion. Would trust my truck to then aga the holidays and return my truck on the same day. Good communication and reasonable time estimate are of completion. Would trust my truck to then again. More

Tim Barnett took really good care of us today! ! We brought in both of our vehicles for scheduled service and he made it easy for us, his attentiveness to our needs was above and beyond what we exp ! We brought in both of our vehicles for scheduled service and he made it easy for us, his attentiveness to our needs was above and beyond what we expected, thanks Tim for everything that you helped us with today!!! 5 stars for Tim today for sure!!! More

Excellent customer service! Shane in the service department was very helpful when I stopped by this week to ask a question. Shane in the service department was very helpful when I stopped by this week to ask a question. More

Couldn’t have been more efficient. On time and friendly. Explained the process. When he was finished, told me what he fixed and what his inspection had discovered. Would use this servi On time and friendly. Explained the process. When he was finished, told me what he fixed and what his inspection had discovered. Would use this service in the future. More

Very professional and excellent follow through. They did what they said they would quickly and efficiently. They did what they said they would quickly and efficiently. More

Responsive to customer needs and innovative approaches to conducting business on behalf of Ford Customers conducting business on behalf of Ford Customers More

I brought my 2012 F250 in for service this morning and Kristen was the fist person out to greet me and get checked in She went over in great detail what my truck needs for service I Will definitely be bri Kristen was the fist person out to greet me and get checked in She went over in great detail what my truck needs for service I Will definitely be bringing it back to her in the future . Thanks Kristen More

We have been Ford Customers for over 30 years and have never had a negative experience with Ford before now. My husband and I bought a new 2019 Ford F150 from Bob Tomes Ford that had only 7 miles on it wh never had a negative experience with Ford before now. My husband and I bought a new 2019 Ford F150 from Bob Tomes Ford that had only 7 miles on it when we drove it off the lot. We started having problems with white smoke from the engine right away but thought it might just be due to the truck being new. We took it to Bob Tomes Ford Service for maintenance/repairs and while there, we brought up the issue of the white smoke and having to add oil several times before it hit 60,000 miles. Bob Tomes Ford could not figure out the problem. Now that the truck is past the original Ford warranty of 60,000, (truck has 90,000 miles), we were told it and needs a new engine. We were not worried because Bob Tomes Ford sold us the truck and their salesman sold us an extended warranty at the time of purchase. We thought it would be covered with no problem. As it turned out, the Ford salesman sold us a warranty directly from them but it was NOT a Ford Warranty! Now the service department is saying the warranty company won't move forward with the repairs unless we provide proof of all oil changes since purchase. I explained that we do not always take our vehicle to the same oil change place so it would be difficult to gather all receipts but I was able to send them 8 or 9 Receipts of Oil Change. The service department has continued to tell us we need to provide more receipts or they can't move forward. I also have learned that the newer Ford trucks have a plastic oil pan & plug and it is a known problem with leakage (just google Ford Yellow plug). The fact is that no vehicle should need a new engine before 100,000 miles even if it had only 8 oil changes (which it had more but I do not have proof. I thought Ford would back up their product under the original 60,000 pier train warranty they advertised since we took it for service before 60,000 for the issue, but we have been told they will not. The warranty Bob Tomes Ford sold to us at time of purchase is not going to cover the engine either. We are incredibly disappointed with Bob Tomes Ford who sold us a truck that failed us, a warranty that failed us, and a service department that failed us by not recognize a serious issue before our truck was out of Ford warranty. We have lost all faith in this dealership, Ford as a product, and Ford as a company . More

Beau helped me book an oil change and it was great very great experience he was very proactive with keeping me updating on when my car would be ready! great experience he was very proactive with keeping me updating on when my car would be ready! More