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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews
Call Service Center (214) 544-5000

106 Reviews of Bob Tomes Ford - Service Center

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June 11, 2023

Everything went smooth, Thank you so very much to Andy Truong Andy is a true processional who always takes care of us. Jesse and Peggy Ray More

by MILLCREEKWILDLIFEREFLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truong
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

MILLCREEKWILDLIFEREFLECTIONS, thank you for sharing 5-stars! We're glad to hear Andy Truong is professional and provided a smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

3 weeks to fix wiper motor and massively overpriced ($2000). Will never go back again! More

by sobanipj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikey
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

sobanipj, we’re sorry to hear your repair took longer than anticipated and cost more than expected. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

10/10 great job. Professionals took care of everything and answered my questions throughout the process. More

by dunz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Tomes, Garrett Breen
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Jun 12, 2023 -

Bob Tomes Ford responded

dunz87, thank you for sharing 5-stars! We're pleased to hear our team is professional and did a great job! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 11, 2023

They do what they sat, are quick, pleasant Wait time was not very long Good More

by JANEJACOB60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of those
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

JANEJACOB60, thank you for sharing 5-stars! We're pleased to hear our team is quick and pleasant! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Only issue was sitting in line and watch some workers go help cars in line behind you when you haven't been helped. More

by BUCEYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

BUCEYFAMILY, thank you for sharing praise regarding your experience with us in service. We apologize for the wait and appreciate your feedback regarding our team working out of order. We will pass that feedback along and want you to know that we look forward to serving you additionally when the tiem comes. Thanks again!

June 11, 2023

Very knowledgeable and great to work with! Will definitely continue to do business with Bob Tomes. More

by zo1coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

zo1coleman, thank you for sharing 5-stars! We're glad to hear our team is knowledgeable and great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 10, 2023

The service is excellent and technicians are customer friendly. The recall went quickly and I would use Bob Tomes Ford again. More

by LCOLLINS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

LCOLLINS46, thank you for sharing 5-stars! We're pleased to hear our team is friendly and provides excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

My service was great. They took me within 15 minutes and I was out over 45. Minutes great service. More

by GUY9127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Bob Tomes Ford responded

GUY9127, thank you for sharing 5-stars! We're pleased to hear our team provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 10, 2023

I have bought p/ups for years at Bob Tomes until this Escape. Service has been good except for a hiccup during the Covid pandemic. Keep it up. More

by MERTNJON
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 10, 2023 -

Bob Tomes Ford responded

MERTNJON, thank you for sharing 5-stars! We're glad to hear our team provides good service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

It’s service with a smile. They did what I asked and had it ready a few hours later. More

by myw1506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Dickerson and Abby Wilson
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

myw1506, thank you for sharing 5-stars! We're glad to hear our team provides friendly service with a smile and had your vehicle ready quickly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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