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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews

106 Reviews of Bob Tomes Ford - Service Center

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June 09, 2023

Austin has been helping us for a number of years. Always been available or called back quickly. I drive from Denton to have my Lincoln serviced at your dealership. That in itself should tell you a More

by aaronvano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coach and Austin, Brandon Tomes
Jun 09, 2023 -

Bob Tomes Ford responded

aaronvano, thank you for sharing 5 stars! We're glad to hear Austin is helpful and provides service that's worth the drive! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 09, 2023

Excellent services. The teams work together to ensure your needs are met. My truck is on good hands. More

by coroml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Bob Tomes Ford responded

coroml, thank you for sharing 5 stars! We're happy to hear our team provides excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

Great service! Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. More

by MANDYMARKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and Hayden
Jun 09, 2023 -

Bob Tomes Ford responded

MANDYMARKEE, thank you for sharing 5 stars! We're glad to hear our team is friendly, efficient, prompt and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 09, 2023

I come in for specific thing and end up being push to do not needed services, every time. More

by Kuolmadool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Blessing
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No, Brandon Tomes, Garrett Breen
Jun 09, 2023 -

Bob Tomes Ford responded

kuolmadool, we apologize that you feel pressured to purchase additional services when you stop in and we appreciate you bringing it up. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you on future visits. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or ‭(214) 544-5130‬ directly. Hunter has read your note and standing by to assist. Talk soon. Best wishes!

June 09, 2023

I had a fantastic experience with the service department here. My service advisor was super helpful and walked me through the whole experience. More

by KOBE.SHELTON16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hasik
Jun 09, 2023 -

Bob Tomes Ford responded

KOBE, thank you for sharing 5 stars! We're pleased to hear our service team provided a fantastic experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

The staff at Bob Tomes was polite, informed, and extremely helpful! I really enjoyed the car buying experience, from their website all the way until we signed the paperwork. It was a stark compariso More

by Reid.Graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Day
Jun 09, 2023 -

Bob Tomes Ford responded

Reid, thank you for sharing 5 stars! We're glad to hear our team is polite, informative and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 09, 2023

Jeff French is and amazing service rep. He is personable and honest. He always answers his phone or if he doesn’t answer, he returns calls promptly. He even personally delivered our car to More

by FAMILYBRUNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff French
Jun 09, 2023 -

Bob Tomes Ford responded

FAMILYBRUNSON, thank you for taking time to share praise regarding your experience working with Jeff French! We love hearing he was personable and honest. Let us know when we may have the pleasure to serve you additionally. Thanks again!

June 09, 2023

I've been coming here for the past 18 years and they have always taken excellent care of my car. More

by DOGLADYCMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Bob Tomes Ford responded

DOGLADYCMD, thank you for sharing 5 stars! We're pleased to hear our team always takes excellent care of your car! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

Very accommodating and friendly service consultant ( Larry). Recall services were completed in promised time frame. Truck was delivered clean. Overall very satisfied with service dept. More

by PSMIKEMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Jun 10, 2023 -

Bob Tomes Ford responded

PSMIKEMILLER, thank you for sharing 5-stars! We're happy to hear Larry is accommodating and friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

Mr. Perez was awesome. He was kind, informing, and helped quicker than expected with very high quality service. More

by KAANDEMIRYUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Perez who helped with my service
Jun 10, 2023 -

Bob Tomes Ford responded

KAANDEMIRYUREK, thank you for sharing 5-stars! We're pleased to hear Mr. Perez is awesome! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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