Bob Tomes Ford - Service Center

I was very disappointed that i made an appointment to drop my vehicle off and when I dropped it off the man immediately told me that he wouldn't even be able to look at it for a week but that I had to le drop my vehicle off and when I dropped it off the man immediately told me that he wouldn't even be able to look at it for a week but that I had to leave it there and couldn't bring it back the next Monday when he would actually be able to look at it. I don't understand the need to leave my vehicle there when it wasn't even being looked at. After being there for a full week they finally looked at it and from that point on the service was fine but I really could have used my vehicle for the 6 days I was forced to wait while it simply sat there in their parking lot. I asked the guy why I couldn't just take it with me and bring it back on the Monday they could actually look at it and he said that in order to reserve my place in line I had to leave my car there. That makes absolutely no sense to me. More

Very friendly and reliable service. They get the job done even if you moved here from somewhere else and didn't by the vehicle from them They get the job done even if you moved here from somewhere else and didn't by the vehicle from them More

Austin has been helping us for a number of years. Always been available or called back quickly. I drive from Denton to have my Lincoln serviced at your dealership. That in itself should tell you a Always been available or called back quickly. I drive from Denton to have my Lincoln serviced at your dealership. That in itself should tell you a lot about my opinion of Austin and your dealership and the service I receive…just the greatest. More

Excellent services. The teams work together to ensure your needs are met. My truck is on good hands. The teams work together to ensure your needs are met. My truck is on good hands. More

Great service! Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. More

I had a fantastic experience with the service department here. My service advisor was super helpful and walked me through the whole experience. here. My service advisor was super helpful and walked me through the whole experience. More

The staff at Bob Tomes was polite, informed, and extremely helpful! I really enjoyed the car buying experience, from their website all the way until we signed the paperwork. It was a stark compariso extremely helpful! I really enjoyed the car buying experience, from their website all the way until we signed the paperwork. It was a stark comparison to other dealers in the area that claimed to want our business. I would buy from Bob Tomes again in a heartbeat! More

Jeff French is and amazing service rep. He is personable and honest. He always answers his phone or if he doesn’t answer, he returns calls promptly. He even personally delivered our car to He is personable and honest. He always answers his phone or if he doesn’t answer, he returns calls promptly. He even personally delivered our car to our house after having the tires replaced. He is a fantastic example of what a service rep should be. More

I've been coming here for the past 18 years and they have always taken excellent care of my car. always taken excellent care of my car. More

Very accommodating and friendly service consultant ( Larry). Recall services were completed in promised time frame. Truck was delivered clean. Overall very satisfied with service dept. Larry). Recall services were completed in promised time frame. Truck was delivered clean. Overall very satisfied with service dept. More