I have a 2006 Suzuki Forenza, of which was running fine until last year (2010/50K miles), when my car overheated and a gasket was blown as a result. In taking it to Bob Tyler Suzuki, which is one hour away, the dealership kept the vehicle for more than a week and wound up replacing the entire engine. I was delighted I didn't have to worry about costs as it was covered under the warranty. I got a ride back out there to pick it up and go home. About two weeks after my new engine was put in, I was driving home one evening and as I went to park my car, the new engine erupted and smoke and green oil was spewing from under the hood. My husband called and had to "work" with them to even get them to send a tow truck, as they expected for us to pay for it to be driven there. The new engine was replaced with another one, and they're reasoning for the replacement was that the first one wasn't put in correctly. Immediately upon bringing the vehicle home, I noticed an oil leak from the car. I took it to a local service shop to save me the hassle, and even with the new engine in it, they told me I wasn’t safe driving the vehicle, and presented me with a $2,000+ proposal to fix the car. I left without doing any work, left the car with my husband and went on a four-month business trip. My car was still leaking when I got back, and I continued to fill it once a month. Shortly after my return, I noticed the car would choke and slow down when I switched gears. I dreaded driving back to the dealership, but then the car completely stalled on me returning from lunch one afternoon, and when I parked, smoke was coming out of the engine. We called Suzuki, asked them to pay for the towing, and they did, after they checked with management. They fix the car after two days, fixed the oil leak, covered by the warranty, but we paid $450+ out of pocket for brake repairs that weren't covered, which we were understanding of. Upon arriving to pick up the vehicle, we noticed we were charged an extra service fee (around $17). When we asked about it, the service rep stated there was a percentage fee not to exceed $20 to top off the oil and other supplies to fix the car. My husband mentioned that the fee should have been covered by the warranty, especially for the oil, since the leak was covered. The service rep replied with, "Well, what I can tell you is Bob Tyler paid for your car to be towed, and he didn't have to do that." Worst customer service - worst dealership. Needless to say, I will never buy a Suzuki again. I don't even have the conscious to sell the car to anyone for fear of their safety.