Bob Tyler Toyota

I went to Bob Tyler Toyota today for a oil change. When I got there I told the guy that I got a flyer for a 49.99 oil change, he said that is the standard price for synthetic oil. I said, great I don't hav I got there I told the guy that I got a flyer for a 49.99 oil change, he said that is the standard price for synthetic oil. I said, great I don't have to get the flyer out of my car then. Fast forward to picking my car up, the same guy said the oil change was less because we didn't use synthetic oil. I was surprised and asked why not, he said because I didn't tell him I wanted synthetic. Well regular oil is not what I wanted, so he spoke with his manager and the manager said I would have to pay for a 2nd oil change. I asked why, he said because they rely on the customer to tell them what they want. I thought I did that when we talked about the synthetic oil price. I said you are willing to loose a customer over an oil change and he said "yes." Then he got mad crumpled a piece of paper and said to not charge me for the 2nd oil change. I take my car to the dealership because the dealership is (supposed to be) a higher standard of care. I will not be back and I surely will not bring them my business later this year when I trade in my car. More

Horrible 2hr job 3 days. Didnt have to order parts. Manager Bruce and tech jacob both put unsafe vehicle back on road. No quality control done on vehicle or both tech and quality control both missed se Manager Bruce and tech jacob both put unsafe vehicle back on road. No quality control done on vehicle or both tech and quality control both missed servicing. I would expect the best at toyota but paid for shade tree mechanic. And even worse management. Immediately put on defensive from disgruntled customer. FYI "people not getting what they paid for and waitng that long, might be angry" Overal will just fix the truck myself from now on... Considering how Toyota has given up on its consumers. On a bright side of the visit Andreas in services was fantastic. Tried his best to relay what he could and keep.me notified. At the end of the days "or in my case, 2 and a half" what happend at Toyota will send me over to the next dealership More

Lied to repeatedly by Service Department Beware the Discounted-Diagnostic-Scam and the Unannounced-$10-Shop-Fee! Last week, two of my dashboard warning lights popped on. I called Bob Tyler To Beware the Discounted-Diagnostic-Scam and the Unannounced-$10-Shop-Fee! Last week, two of my dashboard warning lights popped on. I called Bob Tyler Toyota and was told that since the lights weren't flashing, I could schedule an appointment four days later. She said that they would hook my Toyota to a diagnostic computer to determine why the lights came on. Cost would be $99.95, but no worries, for once a problem was identified, the cost of the diagnostic exam would be reduced from the cost of the repair. she said. This morning, before my appointment, I noticed that the warning lights were no longer displayed, but I showed up for my appointment anyway and during the check in process, the service advisor confirmed that the diagnostic-cost-reduced-by-the-repair-cost scheme. I asked that since the warning lights were no longer on, what would be the cost if the diagnostic revealed nothing wrong with the vehicle? "We won't charge you anything if nothing shows up," he said. Two and half hours later, he explains to me that the diagnostic test reported the gas cap had gone bad! Then he gave me a printout of recommended repairs totaling $655 (all these items had previously been repaired in the community I lived before I moved here last year). The printout said the gas cap could be fixed for $149, but when I pressed, I was told I could get a new one for $29. But he said there was no way they were going to credit the cost of the "repair" off the $99 diagnostic cost. The guy denied he had explained it that way. I politely said I'd buy my own gas cap, but then when I gave them a credit card to pay for it, there was a previously unmentioned "Shop Fee" for $10 included as well. What was that for, I asked? "Well, there are costs for things like work gloves and materials used in doing the diagnostic" For plugging into the computer and getting a reading? I had not been told of the "shop fee" in advance. Unbelievable. I will find an alternative service option here in Pensacola. More

Ms Shelby Scarborough helped me with the purchase of my new Tacoma. I would definitely recommend her to anyone in need of a vehicle. She answered all of my question and was able to find me exactly the tru new Tacoma. I would definitely recommend her to anyone in need of a vehicle. She answered all of my question and was able to find me exactly the truck I asked for! Shelbey is so polite and respectful; she is a great asset to Bob Tyler Toyota!! More

Mr Thorne was very informative and answered all our questions. We completed a deal on a 2019 Highlander LE. Things worked out with no set backs. Thank you questions. We completed a deal on a 2019 Highlander LE. Things worked out with no set backs. Thank you More

Greg is great for service. Stacey Conley has sold my family 4 vehicles in 18 months. He is great to work with what you ask and need in a vehicle. Will use him again when my ne Stacey Conley has sold my family 4 vehicles in 18 months. He is great to work with what you ask and need in a vehicle. Will use him again when my needs are up for purchasing another Toyota. I go in for service and come out with a vehicle or my family buys. More

Highly recommend Stacey Conley! He is extremely helpful & answers any questions you may have. Very good deals at Toyota & I am extremely happy with it answers any questions you may have. Very good deals at Toyota & I am extremely happy with it More

Don’t have your vehicle serviced here Disorganized, couldn’t find my vehicle in the computer, couldn’t find my vehicle on the lot for 45 minutes. Could not reach service advisor, device ma Disorganized, couldn’t find my vehicle in the computer, couldn’t find my vehicle on the lot for 45 minutes. Could not reach service advisor, device manager did not return call, vehicle was not ready on time over 1.5 hours late. Service did not care. Don’t do business here. More

I purchased my car 2018 Camry SE from Bob Tyler Toyota what a mistake took the car in to get the first oil change car was supposed to be detailed and the tires rotated they never did so I t take the car a what a mistake took the car in to get the first oil change car was supposed to be detailed and the tires rotated they never did so I t take the car after the second oil change same thing tell me they would rotate the tires and they never did unbelievable today take the car in again for service Finally they did It but they didn’t even put stickers on the car to let you know when you Have ave to change the oil again the car was supposed to come with the basic detail didn’t come with that I so regret ever going to Bob Tyler Toyota I will never recommend this place to anybody, I also had to bring Into the collision center after an accident had to take the car back three times because the paint wasn’t done right it’s just horrible More

First experience + First expression = success It was my first time buying a vehicle. With it being my first time, i had a lot of questions. Stacey Conley helped me through the process. He answered It was my first time buying a vehicle. With it being my first time, i had a lot of questions. Stacey Conley helped me through the process. He answered all questions, and addressed all of my concerns. He was helpful in finding the vehicle that was right for me and the one i was interested in. I got a great deal and wouldn’t have been able to do it without him. More