Beware the Discounted-Diagnostic-Scam and the Unannounced-$10-Shop-Fee! Last week, two of my dashboard warning lights popped on. I called Bob Tyler Toyota and was told that since the lights weren't flashing, I could schedule an appointment four days later. She said that they would hook my Toyota to a diagnostic computer to determine why the lights came on. Cost would be $99.95, but no worries, for once a problem was identified, the cost of the diagnostic exam would be reduced from the cost of the repair. she said. This morning, before my appointment, I noticed that the warning lights were no longer displayed, but I showed up for my appointment anyway and during the check in process, the service advisor confirmed that the diagnostic-cost-reduced-by-the-repair-cost scheme. I asked that since the warning lights were no longer on, what would be the cost if the diagnostic revealed nothing wrong with the vehicle? "We won't charge you anything if nothing shows up," he said. Two and half hours later, he explains to me that the diagnostic test reported the gas cap had gone bad! Then he gave me a printout of recommended repairs totaling $655 (all these items had previously been repaired in the community I lived before I moved here last year). The printout said the gas cap could be fixed for $149, but when I pressed, I was told I could get a new one for $29. But he said there was no way they were going to credit the cost of the "repair" off the $99 diagnostic cost. The guy denied he had explained it that way. I politely said I'd buy my own gas cap, but then when I gave them a credit card to pay for it, there was a previously unmentioned "Shop Fee" for $10 included as well. What was that for, I asked? "Well, there are costs for things like work gloves and materials used in doing the diagnostic" For plugging into the computer and getting a reading? I had not been told of the "shop fee" in advance. Unbelievable. I will find an alternative service option here in Pensacola.