Bob Tyler Toyota

A GOOD DEAL I would like to thank Mr.Theron Bryant and Mr. Chris Woods of the Used Car Department for a very open and fair negotiation that resulted in a win-win I would like to thank Mr.Theron Bryant and Mr. Chris Woods of the Used Car Department for a very open and fair negotiation that resulted in a win-win agreement for both sides. Throughout the intense discussions my daughter and I were treated with respect and professionalism. I would recommend the two of them for serious buyers. MJK More

A Professional, Courteous, and Hassle-Free Experience I would definitely recommend a friend to Bob Tyler Toyota for purchasing a used car based on my experience their last week. It was my first time buyi I would definitely recommend a friend to Bob Tyler Toyota for purchasing a used car based on my experience their last week. It was my first time buying a car through a dealership and I was worried about being pushed into an agreement I would later regret. Justin, the sales associate I worked with, went above and beyond in making sure that my concerns about the car were met and through his hard work we were able to come to a fair agreement for all parties. Financing also did a stellar job helping figure out the specifics of the vehicle payment. More

First New Car My husband and I had a great, low pressure first time car buying experience. Tony and Ken were both very nice and informative. We started there, went My husband and I had a great, low pressure first time car buying experience. Tony and Ken were both very nice and informative. We started there, went to several other dealerships in car city afterwards, and returned to purchase the next day. Tony definitely worked hard to get us in that new minivan, and we appreciate his and everyone else's efforts to keep the experience as painless as possible. We will definitely recommend others. More

my experience at Bob Tyler Toyota was an awesome experience my experience at Bob Tyler Toyota was awesome I but ask anyone to go buy a car there go and speak to Greg and Kim Douglas my experience at Bob Tyler Toyota was awesome I but ask anyone to go buy a car there go and speak to Greg and Kim Douglas More

Excellent Our sales person Koray was wonderful , he answered all our questions , he went above and beyond. When I came here I wasn't sure about my choose , but Our sales person Koray was wonderful , he answered all our questions , he went above and beyond. When I came here I wasn't sure about my choose , but his knowledge and experience help me choose the right car .Great service all overal. More

Horrible customer service I went here with my mom and it was terrible. Our salesperson was Koray Sarikaya, and he wasn't very nice. We had an appointment but he made us wait fo I went here with my mom and it was terrible. Our salesperson was Koray Sarikaya, and he wasn't very nice. We had an appointment but he made us wait for about 15 minutes when we got there, and when he finally greeted us, he told us he was doing a deal and needed another 7-10 minutes. Then he yelled over at us at the computer asking what car we wanted to see. We walked over to him and told him we wanted a Nissan Altima or a Sonata. He led us to the lot but walked so fast my mom and I had to run to keep up with him. We couldn't do it, so we trailed behind a little, but he was waiting for us at the door. As we were walking out, he told us that his goal is to make money. I thought that was a horrible thing to say to a new customer. After looking at a few cars, he said that he had another deal to do and he would be back. So he left us alone again and we found a red nissan altima that he didn't show us. We really liked it and wanted to test drive it, but we couldn't find him. We waited about 20 minutes in the lobby and finally we asked someone else to help us. I think his name was Mike, he was really nice. I guess when Korey saw we were being helped by someone else, he came over. I like the car but it was only 400.00 out of my price range. He said he would see what he could do and came back to tell me that if I bought a different Altima, the white or black one, he could come down in price. I told him that I'm sorry, but I really had my heart set on this red one. He got upset and said " I quit". Like we were being such a hassle because we didn't want to buy a different car. My mom and I both thought that was really rude, but we stayed polite. We left thinking that we would come back for the car, but we would ask for a different salesperson. We never did end up going back and I bought another Altima at a different dealership. More

The Best Car Buying Experience Ever!! I had bought a Toyota Corolla last summer and found that it was not enough for my needs as a photographer and filmmaker. I had researched the RAV4 an I had bought a Toyota Corolla last summer and found that it was not enough for my needs as a photographer and filmmaker. I had researched the RAV4 and decided to stop by Bob Tyler to test drive the Certified Used RAV4's. I was blown away by the friendliness of the sales staff! Elizabeth Dixon was stellar in finding me a vehicle. We started with the used RAV4s and found that the new 2015 was better for my budget. Her honesty, patience, and pleasant demeanor was the exact opposite of what I had experienced at other dealerships. I never felt pressured to buy something I really didn't want. She listened to my needs and agreed that the smaller SUV would be the best solution and together we found the perfect car! The story doesn't end there! The financing is always the most stressful for me. Rates, numbers, anything that has to do with money...ugh, kill me! Kim Douglas, the Financial Director, made it so clear and simple. She worked hard to get me the best rate and coverage. I had gotten a rotten deal on the Corolla from another dealership and between the manager and Kim everything worked itself out and I am in a much better place with a much better car! The experience buying a new car at Bob Tyler was the best I have had. I would recommend them to anyone looking for a Toyota in Pensacola. More

went in for 1 got 2 I went into Bob Tyler Toyota looking for a used rav4 and ended up getting a great deal and finding a Tacoma for my husband. Sean helped us find exactl I went into Bob Tyler Toyota looking for a used rav4 and ended up getting a great deal and finding a Tacoma for my husband. Sean helped us find exactly what we needed, both within our budget and what we needed. There were several other associates who helped out along the way. Kim, the finance manager actually spent extra time at work (just before her vacation) making sure all of our paperwork was in order. She even spent extra time researching a licensing discount for military members, and this was after we had finished our deal. The team worked hard to get my husband and I what we needed and I appreciated all of the help, including the extra research on tow capabilites for Tacomas. As with any major purchase I recommend knowing your budget and doing your own research. Toyotas are known for being reliable and dealing with a Toyota gets you warranties you wont find elsewhere. More

Exceptional Customer Service Service rep Randi Williams has our sincere appreciation and gratitude for exceptional customer service. On May 1st, 2015 we encountered Check Engine Service rep Randi Williams has our sincere appreciation and gratitude for exceptional customer service. On May 1st, 2015 we encountered Check Engine and VSC lights on our 2005 Toyota Sienna XLE AWD while on vacation in Pensacola . It was a Friday afternoon, and we had planned to leave for NC early Monday morning. Randi pulled out all the stops, troubleshot and identified the issue - a failed timing belt tensioner, which had thrown the timing off. Randi found the needed parts and had the repair completed before close of business on Saturday afternoon. Randi had also contacted my local (Northern Virginia) Toyota service department and also my extended warranty company to try to help us out with the cost. She even arranged for payment over the phone and had the bill waiting for us at the sales desk when the dealership opened on Sunday morning. Overall, amazing! This is a prime example of "world class" customer service and Randi deserves a big, "Thank You!" And to the entire Bob Tyler Toyota team, you have our gratitude for exceptional customer service. More

interested in the right deal for the dealer and the customer Went in to schedule repair on older model prius, and walked out with peace of mind and transportation covered bumper to bumper 'til 2022. Entire staf Went in to schedule repair on older model prius, and walked out with peace of mind and transportation covered bumper to bumper 'til 2022. Entire staff was totally knowledgeable, competent and very professional. Zero sales pitches just very straight facts. Greg our sales person knew exactly every spec of the vehicle we considered. Then Kim the Finance Manager knew every detail by heart. and took us through the entire process with zero hitches. We have been doing business with this dealership for 25 years with few exceptions and every time we have a need, it seems we always go right back to the same dealership. The products sell themselves and very professional people fill in the details and these folks did so again. More