Bob Tyler Toyota

Excellent Customer Service I stopped by the dealership today to take care of paperwork. I was greeted by the sales staff and directed to the reception area. The young lady asked I stopped by the dealership today to take care of paperwork. I was greeted by the sales staff and directed to the reception area. The young lady asked me how she could help. She promptly called for someone in finance. Mr. Keith Kennedy arrived within minutes. I explained my situation and he handled the matter professionally. I completed the entire process in less than 20 minutes. This is the second vehicle I have purchased here at Bob Tyler. They have always treated me with respect and professionalism. I am only marking down price as they do not work with Navy Federal car buying service. Other than that one issue I have had a pleasant experience with this dealership and would recommend them. More

Sunshyne Holbert I bought a 2012 highlander from Jason Wistle in August 2014. There was no owners manual and he said he would have one to us in a few weeks. We Never g I bought a 2012 highlander from Jason Wistle in August 2014. There was no owners manual and he said he would have one to us in a few weeks. We Never got it and checked with him multiple times. We live in Louisiana, so your dealership is not a convienient location for us. About 3 weeks ago I got a mass email about a sale at Bob Tyler Toyota. I pressed the reply button and was surprised to be able to reply to a mass email. Even more surprising was within a couple of days I got a reply from Sunshyne Holbert and I got my manual Monday! I am so thankful to her for handling this for me so quickly! She is a wonderful example of what coustomer service should be. Jason Wistle, however was not. Thank you again to Sunshyne. She was curtious, timely and efficient. More

I love this salesperson and this dealership I have been recently searching for a new vehicle , i have already been to three other dealerships including Sandy Sansing, Hyundai and Eastern Shore T I have been recently searching for a new vehicle , i have already been to three other dealerships including Sandy Sansing, Hyundai and Eastern Shore Toyota before I stopped in at Bob Tyler Toyota. I was warmly greeted by Matthew Wilkerson, I explained my situation and what I was looking for, and he was able to sit down with me and spend the most needed time to explain how he can help me out and find the type of vehicle I wanted and to fit my budget. He listened to me (without cutting me off like previous salespeople were) and we came to the conclusion that a Prius is going to be the most bang for my buck. Even though I did not know very much about the Toyota Prius he went in depth to help me understand why the Toyota Prius is the best-selling hybrid vehicle in the world. After I test drove the vehicle I knew so much more than I thought I could ever know after only driving it for an hour or so, and after he spent this amount of time with me helping me know the options and the controls I was blown away and knew that this vehicle was the one that I wanted. When we sat down to go over the price he informed me that I could qualify for 0 percent financing and he was able to keep my payments with very little money down and my trade in the range I needed to be in. Matthew made it very easy and pleasurable to purchase a vehicle after my experience at other dealerships have been horrible. When I got out of Finance which I was very pleased with it as well he again went over the controls on the Prius so that I knew everything there was before I left the dealership. When I was leaving I felt like I was treated like royalty, the customer service skills were outstanding and I will continue to purchase the vehicles from Bob Tyler Toyota in the future as well as send everyone I know to the dealership and Matthew Wilkerson. More

Excellant customer service combined with quality workmanship Our family has two Toyotas and I have been working with Greg Mann for six years now. Always professional and takes care of my concerns. Honest and t Our family has two Toyotas and I have been working with Greg Mann for six years now. Always professional and takes care of my concerns. Honest and that is why I will be back! Thanks Greg and the Toyota service team. More

Awesome Experience! We purchased a vehicle from this dealership about 2 years ago and came back for another one! Shawn Edison was our salesman. He was very thorough in as We purchased a vehicle from this dealership about 2 years ago and came back for another one! Shawn Edison was our salesman. He was very thorough in asking what we were looking for and was eager to make sure he found the vehicle with the right fit for us. He was very professional and helpful! Not only did he check on details for us, but he didn't just walk to another office to get the info, he ran from place to place! Who does that? Not too many places of business! We were there a couple of hours and he made sure we were well taken care of. Kim Douglas from the Finance office helped us with our financing paperwork. Probably the least favorite part of purchasing a vehicle! She made the experience seamless and very quick! She was super sweet and very informative! Bob Tyler Toyota is a great place to purchase a vehicle. Drove off as happy customers, with a free tank of gas and smiles on our faces! More

Planned Maintenance I was contacted to bring my vehicle for service, brought it in. The shuttle picked and dropped me off. Mr. Hall helped me get to and from work in a ti I was contacted to bring my vehicle for service, brought it in. The shuttle picked and dropped me off. Mr. Hall helped me get to and from work in a timely fashion. There was a part needed and I know I will have everything done after it comes in. I know I will have a good experience for my follow up appointment. VIP also reached out to me about my trade in options. More

AWESOME EXPERIENCE!! Today was a great day. Working with Tony Teschel in Sales, Verne Hilt as the GM, and Kim Douglas in Finance made my visit and purchase of a Corolla f Today was a great day. Working with Tony Teschel in Sales, Verne Hilt as the GM, and Kim Douglas in Finance made my visit and purchase of a Corolla for my son an absolutely outstanding experience!!!! Verne and Kim helped me purchase a second Corolla today fir my son after he was in an accident that toalled his first Corolla (He disn't have a scratch on hjim afterwards and the other driver was at fault). Good to know how SAFE these cars are when needed. After the accident, I called Verne and he said "Come on in" and fnd something you lke and we will make it another great experience!! He was sooo RIGHT!! Thanks Verne for your advice and allowing me to again work with Kim to quickly get everything approved and signed once my son picked out his car!! The whole Bob Tyler team is TERRIFIC!!! Highly recommended to anyone looking for a new or used vehicle. No pressure, GREAT TEAM, and a fair price with no hassles. Thanks Bob Tyler team on behalf of my son and me!! One happy son and on happy dad makes for a great day!! More

No pressure sales I really appreciated the fact that Jared Peevy treated me with respect. He did not pressure me or try to push a certain vehicle on. Once I had found I really appreciated the fact that Jared Peevy treated me with respect. He did not pressure me or try to push a certain vehicle on. Once I had found the vehicle that I wanted he was there for prompt professional service. This was truly a great experience. I would recommend Bob Tyler and more importantly Jared Peevy for anyone looking to buy a new or used vehicle. More

Amazing experience!! Made a usually stressful experience absolutely wonderful! Theron Bryant and Kim Douglas are great at what they do! They never said "we can't help you" Made a usually stressful experience absolutely wonderful! Theron Bryant and Kim Douglas are great at what they do! They never said "we can't help you" like our experience with some other dealers in the area and they worked diligently to get us the truck we needed. The whole process was quick and stress free. This is the 2nd purchase we have made with Bob Tyler and we will be back for the 3rd when the time comes. Outstanding service!!! More

Sales Experience We came to Bob Tyler to look at the SUV, Highlander. My wife and I enjoyed the test run. However, while in the showroom, I spotted the Sienna van and We came to Bob Tyler to look at the SUV, Highlander. My wife and I enjoyed the test run. However, while in the showroom, I spotted the Sienna van and told my wife that she should drive that before she committing to anything. The model I saw in the showroom was the only one on the lot! But Stacey was very quick into getting the vehicle out of the showroom for our test drive! After all, we are just looking, and not buying today! She loved the ride and the room inside the vehicle! The sales manager was able to get the vehicle financed, and it now sits in our parking spot! Thank you Bob Tyler! Thank you for hiring such great EMPLOYEES! More