Bob Tyler Toyota

NEVER DISSAPOINTED I cant sum up my experiences in 125 words. So, I will just say that I am NEVER dissapointed . Service team is excellent and has outstanding customer s I cant sum up my experiences in 125 words. So, I will just say that I am NEVER dissapointed . Service team is excellent and has outstanding customer service. Thanks Greg Mann for making my experiences pleasant. ShaLonda Lexus GS 430 Owner More

Poor Service dept. Customer Service I stood next to my car in the service lane waiting to be acknowledged and had 2 cars greeted and taken back that arrived AFTER me. I finally said excu I stood next to my car in the service lane waiting to be acknowledged and had 2 cars greeted and taken back that arrived AFTER me. I finally said excuse me to a service writer and he told me to wait, mind you I had a APPOINTMENT!!!!! Totally unprofessional staff who judges a book by its cover. They had no idea the amount of money I would have spent at this service department. Eastern Shore Toyota were more professional and paid more attention to detail when servicing their customers. If you want to feel like just another number go to Bob Tyler Toyota. If you want to be treated like a important service customer go to Eastern Shore Toyota, it's worth the drive More

Stacey was wonderful Stacey went out of his way to satisfy. On a return visit he went over and beyond to help my wife on all the ins and outs of the Bluetooth and other i Stacey went out of his way to satisfy. On a return visit he went over and beyond to help my wife on all the ins and outs of the Bluetooth and other instruments and controls. Great experience on both visits. More

Great experiencew with Alex B! Came in looking for lease options. Alex met and exceeded expectations and answered all my questions. He was willing to go the extra mile and I would Came in looking for lease options. Alex met and exceeded expectations and answered all my questions. He was willing to go the extra mile and I would recommend him to anyone! T McCoy More

Worst customer service experience in years. I have not returned to Bob Tyler since the first service experience after I purchased new. Today I was giving them another chance. My car needed n oi I have not returned to Bob Tyler since the first service experience after I purchased new. Today I was giving them another chance. My car needed n oil change and the service maintenance light came on today. I am going out of town so I figured I would just stop by on my way home from work to make an appointment for tomorrow, since I go by the dealership daily. Oh and did I say that I called early in the day to make my appointment for tomorrow, got a recording telling me they would call me back. Still waiting on that call. At the service lane the agent told me he could not make an appointment that I had to come inside. After watching a lot of employees chatter with each other someone inside directed me to a service agent in the back. He said he could get me in right away. I was shocked and thought things must have changed. They said the service light may be because of a possible recall. two hours later I asked about my car. They said it would be another35 minutes. I asked what thy had gotten done. The answer was its in the service bay. I asked to have it brought around. They had not touched it. He said I wanted them to look at the possible recall and they were going to take care of that gas line issue. Interesting that they had not started and it would take another 30 minutes do to do the oil change and the recall work. I asked that they just pull the car back around. NOTHING had been done. I bet they charge more that 35 minutes for the recall service fee. all they had to do was tell me what they were doing . the service guy told me it was on me because I said they could look at the recall stuff. We went downhill from there. My first instinct to avoid Bob Tyler was my best. It is not super bob tyler it is super screw up at Bob Tyler Toyota. feel free to look me up in your system - GHiggins - Pensacola More

Stacey Conley Stacey was very pleasant and helpful; he made the transition very painless and smooth. Definitely and asset to the Toyota team! I was in and out i Stacey was very pleasant and helpful; he made the transition very painless and smooth. Definitely and asset to the Toyota team! I was in and out in about 30 minutes without any hassle, a big plus for those of us always on the move and don't have enough time in the day for hours of negotiations. Thanks Stacey and see you next year! More

Paul is the best Paul Kerwan knows a lot about the Prius, and has given great service to both of mine over the years. It's great to have someone there whom I can trus Paul Kerwan knows a lot about the Prius, and has given great service to both of mine over the years. It's great to have someone there whom I can trust totally. More

Forever Grateful In the past my previous car was an older modeled Mustang from a few owners, it was a private deal made with another Airman from base, first car bought In the past my previous car was an older modeled Mustang from a few owners, it was a private deal made with another Airman from base, first car bought before. The car had difficulties through out the year and a half, i was becoming more willing to try my first hand at a dealership even though I had my past disbelief of going to a dealership at a young age. However, a great salesman named Stacey Conley walked up with an open and welcoming smile with an honest to heart intention to help someone like myself out. I left Bob Taylor with a smile on my face and a brand new Nissan Altima to take home. More

Great Customer Service I was recently involved in an accident in which my car was totaled. After visiting several dealerships in Car City, my neighbor recommended Bob Tyler I was recently involved in an accident in which my car was totaled. After visiting several dealerships in Car City, my neighbor recommended Bob Tyler Toyota. Upon arrival, I was warmly greeted by Matt Wilkerson who took the time to listen to my needs. Matt selected several vehicles that met my budget and I selected a Toyota Corolla. Matt was friendly and professional during the entire process. During the process, I had the pleasure to meet and speak with the Used Car Manager, Sarah Chapman. Sarah took the time to answer my questions and address my concerns. I drove away from Bob Tyler Toyota with the vehicle that I wanted that was in my price range. Matt Wilkerson and Sarah Chapman truly made my car buying experience a pleasant one. I would highly recommend this dealership to all of my friends and family. More

Thanks for the service! The dealership was very helpful and made buying a car a good experience. Stacey Conely of Bob Tyler worked hard to put me in the vehicle that I wanted The dealership was very helpful and made buying a car a good experience. Stacey Conely of Bob Tyler worked hard to put me in the vehicle that I wanted at the price I wanted. I would recommend him as the person to see if you go looking for a good deal. More