
Bob Tyler Toyota
Pensacola, FL
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Experience The service was great,excellent, and fast Kim Douglas was friendly. She went into details, page by page of my loan. She also answer any questions that The service was great,excellent, and fast Kim Douglas was friendly. She went into details, page by page of my loan. She also answer any questions that I had. I will definitely refer any one to bob Tyler More
Great Experience (For the most part) I bought a 2010 Toyota Tacoma with approximately 55K miles through the USAA car buying service. The USAA service referred me to Bob Tyler Toyota for t I bought a 2010 Toyota Tacoma with approximately 55K miles through the USAA car buying service. The USAA service referred me to Bob Tyler Toyota for the vehicle I was looking for. My 2001 Ford Ranger engine went out which put me in a rush to get a new vehicle within a few days. The Positives: - Salesperson Robin Overbay did an exceptional job! I had my two kids with me and get them every other weekend, so time is precious. Robin offered to get lunch for the kids and even gave up one of her cereal bars because my girl mentioned she was hungry. Additionally, Robin and one of her associates gave us a ride to Crestview as I had to return my rental car. I'm going to assume she had to get approval from her supervisor, so many thanks to him/her for allowing her to do this. I know time is money in the sales business, so I really appreciated that. Way to go Robin, great job!!! - I brought in the paperwork from USAA and the dealership stayed true to their word in the price given by USAA. The Negatives: - The truck smelled like the previous owner had been a dog owner. Robin took care of that in ensuring the smell was gone before I rolled out. Not a big deal, just not something I was expecting. - Discovered next day the cruise control and one of the parking lights did not work. As it was a certified vehicle, I took it back and they immediately fixed it with no questions asked nor me having to pay for it. I appreciated there were no mountains to climb to get this done but still a little disappointed issues surfaced within a day. I live in Crestview by the way. The question now looms in my mind if there are other things that may not be right. Only time will tell. Overall it was a great experience, especially given the personal circumstances I was in at the moment. More
Wonderful shopping experience I recently purchased a Vehicle from bob Tyler. It was a great experience. My salesperson, Lindsey, made the whole experience one to remember. She knew I recently purchased a Vehicle from bob Tyler. It was a great experience. My salesperson, Lindsey, made the whole experience one to remember. She knew the answers to my questions and knew a lot about the vehicles. She was very friendly and on top of things. I will definitely purchase my next vehicle from Lindsey at Bob Tyler. More
Remarkable Greg was extremely helpful. He provided fast service. Everyone was friendly and nice. Great attitudes and advice. I would recommend anyone to Bob Tyle Greg was extremely helpful. He provided fast service. Everyone was friendly and nice. Great attitudes and advice. I would recommend anyone to Bob Tyler Toyota in Pensacola, Florida. More
Very unsatified customer We purchased a 2010 Chevrolet HHR in October 2013 from Bob Tyler Toyota. 3 months after purchase the power steering pump went out so I called and lef We purchased a 2010 Chevrolet HHR in October 2013 from Bob Tyler Toyota. 3 months after purchase the power steering pump went out so I called and left the sales manager a message to call me since the car had an "inspection" before we purchased it but still to this day have not received a phone call back. We also purchased the Car Care Service Plan. I was reluctant to purchase the service plan since I do not live in Pensacola but was assured by the sales manager that Pep Boys would honor this program so we purchased it. I went to Pep Boys to use the Car Care Service Plan yesterday and they have never heard of the plan and do not except it. Very unhappy and will never recommend Bob Tyler to anyone I know. More
Great experience I had an overall great experience buying my new Toyota Camry. Our Salesperson, Sheila was very helpful and friendly...not pushy at all. She even too I had an overall great experience buying my new Toyota Camry. Our Salesperson, Sheila was very helpful and friendly...not pushy at all. She even took the time to show me how to use the backup camera. They didn't have the exact Camry I wanted on the lot so they ordered it for me. When I came to pick it up Sheila had everything ready to go, full tank of gas, set up my Bluetooth, called my insurance, etc. I got a really good deal on the Camry from the manager, David.. It was not stressful, and there was not a lot of back and forth haggling on the price. It was actually very easy, I would definitely recommend this dealership! And make sure to ask for Sheila! More
great service Excellent service. They everything possible to accommodate me at the price and payments I could afford. No pushy sales pitches they showed me only wh Excellent service. They everything possible to accommodate me at the price and payments I could afford. No pushy sales pitches they showed me only what I wanted to see not a bunch of cars I wasn't interested in. More
Great Experience I visited Bob Tyler Toyota last Friday hoping to look at a Toyota Tacoma and was greeted by salesman Shawn Eidson. I told him what I was looking for I visited Bob Tyler Toyota last Friday hoping to look at a Toyota Tacoma and was greeted by salesman Shawn Eidson. I told him what I was looking for and he immediately told me about three Tacomas they had with details on all three. He was very knowledgable about their inventory. We then walked the lot to look at the Tacomas and found one that was the color and price range I was looking for. We test drove it and decided to sit down and talk numbers. He wasn't at all pushy and made me feel very comfortable. Shawn and Sales Manager Sarah Chapman worked with me tirelessly to get the price to a place that worked for me. Once we agreed I was taken over to Finance Manager Chris Woods. I went in hoping to keep my payment down as low as possible and wasn't looking to add anything else. Our meeting was short and sweet. He obviously knew his stuff. He began to explain all of the available warranties he could offer me. I was skeptical at first but he was able to find an interest rate 2 points lower than my long time Credit union! And kept my monthly payments lower than they would've been with my bank, even though I added every warranty available! Needless to say I was extremely satisfied with my experience at Bob Tyler Toyota and would strongly recommend visiting this dealership. More
price changer I was interested in a vehicle they had listed online. So, I emailed them for their rock bottom price. Their rock bottom price was almost $1000 more I was interested in a vehicle they had listed online. So, I emailed them for their rock bottom price. Their rock bottom price was almost $1000 more than the advertised price. Since I was from out of state, they adjusted the price again because of sales tax. In less than 24 hrs on the day I decided to take a test drive I looked on the internet and there was the same car advertised at $334 less than the deal they had just quoted me. I emailed them once again and asked about it and was told the manager had stepped in and lowered the price. But, noone had informed me about the price drop. They are not willing to negotiate at all. What ever price they have advertised just add about $1000 to it and check the local listings before you buy. I would recommend you take your business elsewhere to a more competent dealer. More
Great Experience buying my new Toyota Corolla Sport After much research and shopping, i finally decided on getting a 2014 toyota corolla. This decision was made after looking at and test driving several After much research and shopping, i finally decided on getting a 2014 toyota corolla. This decision was made after looking at and test driving several new vehicles. Shortly after shopping, i decided that Toyota was the way to go. After testing the Camry Hybrid, Camry and corolla, i decided that the corolla really did what i needed it to do and a a price i liked. Jared, my sales person did a great job of telling me the differences between the cars and models. His customer service was by the far the best i have seen in the past 3 months of car shopping. I traded in my Suv, and got a great value for it, and with the help of Mrs. Sarah and Jared i was able to get the car i wanted at a price that fit my budget.Mr Genest was also very knowledgeable with my questions in regards to insurance and other financial questions i had. I really appreciate the way that Bob Tyler's team handled the purchase of my new vehicle. More