Bob Tyler Toyota

Returned my brother’s 2020 Camry with 800 miles due to terminal brain cancer. He traded his 2029 Hilander for it. The dealer barely gave my brother’s wife payoff, for it, even though the trade in price a terminal brain cancer. He traded his 2029 Hilander for it. The dealer barely gave my brother’s wife payoff, for it, even though the trade in price at Kelly Blue Book was at least $2,000 more. They took advantage of his awful situation, first when he made his trade and a horrible deal and then again when we took it back. They are all about making the most hey can. Totally about profits. I would NEVER recommend the car dealer. In fact, I’ll never buy a Toyota again after this experience! More

We just baught our second vehicle from Bob Tyler and it was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks Stacey you rock. More

I bought a used Toyota 4 Runner from Bob Tyler Toyota and was shown on the service record that they had changed the timing belt before offering it for sale. Belt gave way within 2,000 miles causing substant was shown on the service record that they had changed the timing belt before offering it for sale. Belt gave way within 2,000 miles causing substantial damage and Bob Tyler Toyota refused to stand behind their work. When I got Mr. Tyler on the phone it became clear he was a crook and a liar. More

Exceptional Customer Service I recently found myself in need of a newer vehicle, my old one was giving me too much trouble than the car was worth. I am very skeptical of any type I recently found myself in need of a newer vehicle, my old one was giving me too much trouble than the car was worth. I am very skeptical of any type of dealership, I work hard for my money and it seems that you're just a "$" sign to most. Spoke with Mr. Joalex Mercado in Bob Tyler Toyota, he is bilingual (English and Spanish) and I was able to describe exactly what I needed and the budget I had to work within. He got me a discount by trading in the car I wanted to get rid of and brought me the documentation along with the car TO MY HOME, bought the 2011 Toyota Camry for less than 6K, and only pay $114 per month through that almost contact free environment. More

Hello. Yesterday July 29, 2020 I purchased a 2020 Toyota Tacoma TRD 4x4 Off Road. my salesman was Stacey Conley. I called several days ago to inquire about his inventory of Tacoma’s. Stacey was recom Tacoma TRD 4x4 Off Road. my salesman was Stacey Conley. I called several days ago to inquire about his inventory of Tacoma’s. Stacey was recommended to me by my neighbor. I’m glad I called. I waited on Stacey for him to return to work after taking some time off for some much needed rest from working many days in succession. Let’s put it this way, Stacey made the process go easy. I traveled from Alabama to come to Bob Tyler’s Toyota dealership. I could have gone to many other places in Alabama but I figured why not work with a known quantity. Stacey was a recommendation from a trusted source so I go with what feels right. I hope my relationship with the dealership is as good as my interaction with my salesperson. But I have an inside connection now! Thanks to the gals in finance I am good to go as well with them. Thanks again!! More

Bob Tyler Toyota take advantage from customers I did come and ask for checking and fixing my A/C problem. The first day I come I have to wait all day long to check it and have to pay about $707.45 I did come and ask for checking and fixing my A/C problem. The first day I come I have to wait all day long to check it and have to pay about $707.45 and nothing really fixed it. then I have to call and complain about why it's $707.45 without nothing really running for my car. Then after contacted the supper visor so they did not count labor cost for the second day. I just need to pay for the part which is $242.73. After paid for that, they said everything works well and the A/C have nothing and run smooth. I did believe them. I have not used my car from that day until 6/25 I went to visit my friend and the car like burning me instead of cooling down the car. I did come at 7:15 am to check on my car 6/26 and I have to wait until almost 4 pm to got the answer from them that some parts of the A/C have problems and I need to replace it. I am sorry but I did ask your service to fix the A/C and they said yes everything already done after paid $950.28. Now why it's not working and I have to pay to another two parts with labor cost about $1,681 + Tax this time? after they said it's good to use from the last time. Is it because I was complaining about the service on the first day, paying too much and did not see anything and then you guy tried to mess up everything in my car due to I only paid for the part in second day I was there. I need a clear explanation and how the response to the service when customer paid for it and it did not work. What happens if I live far away, I come and fix my car, paid too much for the A/C and it's not working. And now you said sorry another parts of the A/C does not work. Is is other services that Bob Tyler Toyota do will be the same? not respond for what customer paying for? Is it safe for customer when they are driving when the service is not clearly done? They always said "Toyota Certificate is matter" So why they let this happen! I came there today 6/27/2020. And the manager Wes Bruggeman pretend like nothing happened and ask me to go. They are not respond for what they did. After I spent my money to fix, finally my car worse than before I came to fix. Do not treat a foreigner like that way or racist to me. I was believed in Bob Tyler Toyota since I do not know about car and my car is Toyota too and now they treat me like xxxx More

Severely lacking technical support for RAV4 usb port I had an appointment to fix my 2020 RAV4 navigation system today, which they did not fix. They did not even look at it. They did change the oil, thank I had an appointment to fix my 2020 RAV4 navigation system today, which they did not fix. They did not even look at it. They did change the oil, thank you. After several people looked at it, even the manager of the maintenance department, They offered to put my car back in the service department as soon as they had an opening. I did not have time to wait, that is why I made an appointment. I had to travel 500 miles to my brothers funeral without the navigation system. Now, I have to go back in 2 days without it even though I made an appointment to fix it. This dealership does not have the technical expertise to support the cludged together RAV4 entertainment system. They rushed my car through the maintenance process and did not even look at my problem. More

Highly recommend Stacey Conley! I and my wife went to Bob Tyler Toyota. we enjoyed working with Stacey Conley, he is helpful and answers any questions. We just bought new tacoma trd I and my wife went to Bob Tyler Toyota. we enjoyed working with Stacey Conley, he is helpful and answers any questions. We just bought new tacoma trd sport, and we love it More

Great experience! Some of my relatives have bought used & new cars here at Bob Tyler Toyota before and they had a great experience working with the staffs, so my husban Some of my relatives have bought used & new cars here at Bob Tyler Toyota before and they had a great experience working with the staffs, so my husband & I decided to look for our new car here. Plus Toyota's are one of the best reliable cars! My husband & I enjoyed working with Jeremy Blackburn on my new 2019 Toyota Highlander purchase and appreciate his candid no-pressure style. He gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. Definitely, would recommend him to others! More

Young Couple Taken Advantage Of My husband and I were first time car buyers in September for our 2019 RAV 4. While we love the car, the experience at Bob Tyler wasn't the best and co My husband and I were first time car buyers in September for our 2019 RAV 4. While we love the car, the experience at Bob Tyler wasn't the best and continues to disappoint. We were slightly led on under the assumption that the RAV4's could be upgraded with Android Auto in the new year (and bought the 2019 based on this presumption rather than waiting for the 2020), but Bob Tyler has not been responsive. I have resorted to internet forums and reaching out to the company directly, which leads me to believe that the promise was a typical car dealership sales tactic :( There were other smaller events during the purchasing that also left us feeling very taken advantage of. Additionally, we bought the car under just my husband's information, as we knew we were going to be financing a home within the month. The loan officer guaranteed that we would be able to "refinance" the loan within 3 months of good payment history to my name so that we could get a better rate. I have contacted the loan company, who insisted that they do not refinance their own loans. I have contacted Bob Tyler on 3 different days now, multiple times within those days, trying to reach the finance office. I have left 3 messages, none of which have been returned. Bottom line, though I am a huge fan of the car itself, I can't help but feel that this dealership absolutely took advantage of a young couple rather than aiding us through the process in a way that would make us lifelong customers. We are only 25 and have many, many car buys ahead of us, and I can absolutely guarantee that Bob Tyler will not receive any of these purchases. More