Bob Valenti Chevrolet
Mystic, CT
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Had a great experience purchasing a certified pre-owned VW Atlas thanks to my salesperson, Nick. Most car buying happens in a day, but Nick took the time to find the perfect Atlas for me and my family. I w VW Atlas thanks to my salesperson, Nick. Most car buying happens in a day, but Nick took the time to find the perfect Atlas for me and my family. I was not in a rush to buy a car and he worked with me over the course of a month until he found exactly what I wanted for the price I wanted. He was knowledgeable, responsive and very easy to communicate with. He listened to my vehicle preferences and made it happen. There wasn’t ever a car he suggested that I didn’t like. He was overall very helpful and not pushy. It was the most painless (actually enjoyable) car buying process i’ve had. The only negative is that the Sales Manager I dealt with, Danny, was your stereotypical car sales manager. I was not impressed and when I do get a new car, I’ll be sure the other sales manager, John is helping us. We had some interaction towards the end of my purchase and I wish we had been working with him all along. He was far more caring and personable and was not pushy or aggressive. Overall, it was a great experience start to finish and even after purchasing my vehicle, Nick has checked in on us and scheduled some other services. Nick gets 5 stars, 4 stars overall for the dealership. More
Welcoming, friendly sales staff. No pressure or pushiness that I have experienced at other dealerships. The salesman Asa was willing to work with me to get the payment lower. that I have experienced at other dealerships. The salesman Asa was willing to work with me to get the payment lower. More
It is always a pleasure dealing with Bob Valenti's people. They are helpful, corteous, knowledgeable, personable, and the best of all they are not pushy. They sell an excellent product and give you a people. They are helpful, corteous, knowledgeable, personable, and the best of all they are not pushy. They sell an excellent product and give you an excellent price including your trade in if you have one. For more than 15 yrs I have been getting my vehicles from them, and I will always continue doing it. More
Excellent experience Salesman very knowledgeable. Finance person made the process pleasant I would definitely recommend valenti dealership. The salesman offered to show me the features Very goo Finance person made the process pleasant I would definitely recommend valenti dealership. The salesman offered to show me the features Very good service. More
Went into to get some known work done. Quoted an exceptionally high price to put my window back on track. When questioned the price the service writer gave me an attitude and seemed to be offended t exceptionally high price to put my window back on track. When questioned the price the service writer gave me an attitude and seemed to be offended that I knew what the service should cost and had cost previously. When I went to pick up the car so I could take it to another dealership who was charging the average rate the service writer insulted me, demanded me and insinuated that they couldn't do a service I was charged for because my tires were "economy". Returned my car in worst condition than I gave it to them. When I asked that they correct my car before I removed it from the lot the service writer rolled his eyes and gave me an attitude. I had to involve the owner of the store to get assistance. When I returned the next day to pick up my car, which now has a wedge of paper to hold my window up, the same service writer thought it was appropriate to yell at me and my husband in the parking lot in front of people, to insult my intelligence and act aggressively with a woman. I have been getting service at valenti for almost 20 years... never again. More
I had an issue over being charged for tire rotation when it is offered free during first check-up. Owner called me back to apologize for misunderstanding. I thought that was great, that the owner quickly ad it is offered free during first check-up. Owner called me back to apologize for misunderstanding. I thought that was great, that the owner quickly addressed the misunderstanding. He was extremely anxious to address the problem. He showed me he runs a company that cares about his loyal customers More
Asa our sales rep was very good polite and Quick with a great attitude ... and No were not related Lol ...We shopped quite a few dealerships all over New England but traveled 150 miles to shop at Bob Valen great attitude ... and No were not related Lol ...We shopped quite a few dealerships all over New England but traveled 150 miles to shop at Bob Valenti Chevrolet. It was Top Notch would highly recommend More
horrible new experince The sales person was ok. That’s about it. Bought a brand new truck. It got damaged on the lot. Body shop “fixed” it horribly. The detail job on delive The sales person was ok. That’s about it. Bought a brand new truck. It got damaged on the lot. Body shop “fixed” it horribly. The detail job on delivery was horrible. It was still half dirty and full of swirl marks. After driving a hour one way for them to make it rite not at all happy More
Treated very rudely by Valenti Chevrolet service dept today. I am from out of state so had questions regarding Emissions testing. Wanted to get it done & look at new cars while waiting, but left after s today. I am from out of state so had questions regarding Emissions testing. Wanted to get it done & look at new cars while waiting, but left after service clerk was abrupt and condescending. Very loudly so. I was so surprised by how unprofessional he was I decided I was going elsewhere. As I headed out he was scoffing loudly. Will never do any business with Valenti! More