I'd give this dealership higher than fives if I could, and hands down my internet sales agent, Jeff Whittington should get the credit... I've been in a market for a pre-owned BMW 3 series coupe, for close to 3 yrs.. I knew what I wanted, it was just a matter of where I would get a great deal, but also great customer service.. Unfortunately that doesn't always go hand in hand and over the past few yrs deals had fallen through because of the lack of one or the other.. After the past experiences I had, I was dejected and thought that I'd only get my car if some far miracle happened.. But then I found Bobby Rahal Lexus via cars.com and started talking with Jeff via email/phone. He and his manager made me a deal I couldn't refuse.. Jeff went above and beyond to make me comfortable with the whole process, sending me pictures etc (Dealership is 3 hrs away from me).. Till the day I went to look/test/purchase the car, I was still doubting that the car was as good as it was described... But everything that I was told was true, the car was immaculate.. I walked out that day with the keys to the car, and a grin from ear to ear :) If your in the market for a car, used or new (they are a Lexus dealership) Do yourself a favor and give them a look.. They will go above and beyond to make you comfortable with your search and if you decide, your purchase.