Bobby Rahal Motorcar Company

"Help from a "caring" sales consultant"! On October 23, 2016 while travelling on Interstate 295 south, my automobile became the victim of an extremely large and deep pot hole. Being seven hou On October 23, 2016 while travelling on Interstate 295 south, my automobile became the victim of an extremely large and deep pot hole. Being seven hours from home, my car was taken to Cherry Hill Mercedes for tire replacements. It became clear from the service manager that coordination from Bobby Rahal Motorcar personnel would be necessary to activate my road hazard warranty and verify the certification warranty. A phone call to Mr. Pete Delli Bovi, Jr. , the sales consultant who sold me the car, immediately resolved the coordination issues! Thank you Pete for being so attentive and responsive to my wife and me in a time of need! More

What a Joke I've never experienced such terrible customer service, especially from a car dealership. The sales consultant working with me offered assistwnce, only I've never experienced such terrible customer service, especially from a car dealership. The sales consultant working with me offered assistwnce, only to then ignore me for a week, and then sell the car underneath me, with still, no response. Disgusting customer service. I will bad mouth this company to as many people as I come in to contact with. This is NOT how you run a company. More

They do not negotiate This dealer has great customer service but that's all I liked about them. The sales person sent the car info to wrong email address twice. A week l This dealer has great customer service but that's all I liked about them. The sales person sent the car info to wrong email address twice. A week later I went to dealer with my check book to test drive and possibly buy the car. They had priced their car to the high end of the KBB price range but offered the low end of the KBB price range for my trade in. Their trade in offer was about 25% below the printed "Autotrader-KBB Instant Cash Offer" I had with me. They had no interest in narrowing the gap in their asking price and my budget. This place is ideal for the buyers who are not budget conscious and don't negotiate. Unfortunately, I like the dealers who believe in a give and take process. More

Unprofessional and absolutely awful and disappointing! Bobby Rahal in Wexford had my 92' Mercedes SL300 convertible for over 11 months before returning it to my location with the same problems it was taken Bobby Rahal in Wexford had my 92' Mercedes SL300 convertible for over 11 months before returning it to my location with the same problems it was taken to them for...Can you believe it? Unbelievable but true and all of my documentation can prove everything I say. They literally left it in my office parking lot last week and left the key on the seat with the driver’s window down and took off without talking to me! They called and said your car is outside and it is all fixed. Unfortunately they were paid "in advance" in excess of $3,900.00 to resolve the electrical issues associated with the convertible top not going down last year... Mercedes received the car in 2013 and claimed it was an extensive troubleshooting process which would take some time due to the age of the car. They did not tell me that they would not be working on it until the springtime and it would be stored outside in a remote parking lot covered in snow all winter/exposed to the bad winter elements we all experienced this past year... ...and then after the winter which is when I found out that they stored the car outside in the snow and bad winter in Pittsburgh 2013-2014 (been garage kept for 14 yrs that I owned it...) they called and said it was all fixed but when I went to pick up the car, the power mirrors were not moving, and the roof actually went down but was stuck trying to go back up, along with the fact that the car was running awful. The car was returned to them immediately the same day. To make a long story short: A service adviser named David Guthrie contacted me and was very nasty and unprofessional, then his manager named Douglas Stock also contacted me claiming that the car had "water damage" now (He claimed 3" under the carpet) and now it would be over $2000 more to fix a corroded module and other electrical components that controlled everything. I told them I had not even seen my car since last September so how would it have water damage. I was left with no choice but to turn it into my insurance company as for they refused to accept responsibility for the damages they caused... and my insurance company paid Mercedes up front to fix it and resolve all issues only to find out now that they caused additional issues i.e., not only does the roof still not work, but the driver’s side door window will not go up... and interior damages not there before have appeared. Called and left messages for them to return my call concerning but they apparently avoided doing so. Went there in person and the service manager Douglas Stock treated me like I was a child and said that they have done enough and are not doing anything further on my car and refused to fix what they already were paid for in advance. They have refused to stand behind their work and have fraudulently taken my insurance company's money not resolving the claim submitted. Spoke to a Julian Johnson whom is Douglas Stock's supervisor whom became very belligerent with us and also stated that they are not going to stand behind their work as for they "have too much time in the car already" and told us to take it somewhere else to have fixed as for they are not going to fix the problems. He said to sue them as for he doesn't care what we do... Very "stuck up" and nasty person to us even though I was so very professional and even said "have a nice day" at the end of the conversation before he hung up and did not even say goodbye as if he is too important for people like us...! Note also that while they worked on the car they had the driver’s side door panel off and the center console all apart/dismantled and the first thing I noticed is that the button in the console to put up the window was down inside and barely reachable with your finger. They also have the "flip-up" door compartment hinges broken and plastic trim missing in back of the inside driver's side door handle. I also opened the trunk and noticed that the battery compartment cover and fuse box cover were just laying in the center of the trunk and not installed back where they were removed from. This car's "light gray" carpeting has grease on it in many places, still stains from apparent water damage, and there was "sesame seeds" from a bun or fast food or something all over the passenger seat. What ever happened to "quality control"??? This is not something you think Mercedes would "overlook" at all and would never have expected this car to be returned in such an awful condition. You think they would have cleaned the carpets and/or at least vacuumed it etc. etc. I will be left with no choice but to file a lawsuit against this company for the poor workmanship, the damages received due to their own storage negligence, the additional damages caused while working on my vehicle, the refusal to work on the car as for same problems exist that they were paid for and there is only 16miles on the car since they returned it, along with loss of use for the negligent attention to my vehicle. This all could have been avoided had they acted professionally and accepted responsibility before and currently and just stated they will resolve the issues instead of completely "turning their back on my vehicle and the problems they caused" by telling me to take it elsewhere an refusing to resolve the issues they have already been paid to fix! What an apparent "fraudulent move" to get money from my insurance company and not fix what they promised to do so... Apparently from all three of their attitudes, they must have so much business that they just don't care about losing the "lil guy" and feel they can get away with doing this to someone. Well, we will see what the Judge has to say. For further details, feel free to contact me at 412-537-9059 and I will be happy to let you know how awful they treated me when it is of no fault of mine... The individuals I dealt with all need to be fired as for they are extremely bad for the business!!! Also, Mercedes normally provides someone with a "loaner car" when they work on your vehicle but unfortunately in my situation they refused to do so since day one stating that they only do that for "newer cars" brought in which I later found out they also were lying about... Thank you for taking the time to read and acknowledge what stress, anxiety, and extreme disappointment they have caused me to endure. It is a shame that this privately owned franchise has caused a negative outlook on the entire Mercedes Corporation as for I will never purchase another Mercedes Benz vehicle as long as I live on this earth! More

Bob Gee & the entire Rahal Team treated my husband & I with courtesy & respect while providing us with an extremely fair deal on a certified pre-owned Mercedes Benz GLK. No haggling, no games, just a & I with courtesy & respect while providing us with an extremely fair deal on a certified pre-owned Mercedes Benz GLK. No haggling, no games, just a straight upfront deal. I left with my new vehicle feeling happy & content--not anxious & stressed!! Thank you, thank you, thank you for such a positive & pleasant car buying experience. More