Bobby Rahal Toyota

Attentive to my needs and speedy with the paperwork. Pricing was fair and the “I need to check with my manager” wasn’t a tactic. Pricing was fair and the “I need to check with my manager” wasn’t a tactic. More

Joshua, helped me through my interest in a used 2016 Jeep Wrangler. I did not proceed with a purchase due to the price and it not meeting long term benefit as a daily driver. Wrangler. I did not proceed with a purchase due to the price and it not meeting long term benefit as a daily driver. More

POOR HANDLING OF 15K In good faith, I wired Bobby Raha'l 15k in hopes to make a deal on a new Sequoia. It ended up the vehicle was not big enough for the family or had en In good faith, I wired Bobby Raha'l 15k in hopes to make a deal on a new Sequoia. It ended up the vehicle was not big enough for the family or had enough cargo room with the 3 row up. I requested my 15 wired back. I had to follow up day 2 because I had not heard from them. On day 3, after text requests from my to the sales associate, I was told a check would be mailed and not wired. This held up my plans to make another offer on a vehicle. There was no good business reason for them to hold onto a customers money. I will not ever consider them for another purchase and would not recommend them. More

Service went above and beyond Recently had my 2012 Camry in for service. Shuttle to and from the site (Sam and another woman whose name I've forgotten) was friendly and prompt. Recently had my 2012 Camry in for service. Shuttle to and from the site (Sam and another woman whose name I've forgotten) was friendly and prompt. Eric B. noticed that I had requested a coolant flush and asked why (given my relatively low mileage). I apparently had bad info from elsewhere that the fluid should be replaced at 7 years or 100k miles. He verified and let me know I should be good until 10 years. Saved me money and was definitely unexpected as many places would have simply fulfilled my request with no questions. More

Wanted to purchase a CPO Camry I will start out by saying thank you to the sales person as he was very nice and wanted to take care of us. We test drove the car and started to look I will start out by saying thank you to the sales person as he was very nice and wanted to take care of us. We test drove the car and started to look at numbers. The salesman showed us some preliminary numbers and asked us what we thought. I told him that I did not like the starting price of the car and asked him to look at a vehicle on a Toyota dealers lot that was 2 hours away. The cars were the same make/model/year and the one on the other lot had 600 miles less on it so basically the same car. The car at the other dealer was $2,000 less. Our salesman went back to his manager who came back in to talk to us. I told him that we usually take our cars back to where we bought them for all service providing they are local. The manager said so you would take you car 2 hours away for service. Mistake one. Then he said that he could not match the price (ok but he did not offer to come down at all) and he hoped that the other car did not have any issues. On the other dealers website it clearly stated that it was CPO! Needless to say I drove 2 hours and got treated great and now have a new car that will not be serviced at this dealer. By the way the other dealer dropped the price of their car even more to get us to what we wanted to spend. More

Feeling Used / Rahal Toyota After getting a call from the sales guy Nick Fox, we decided to trade in our vehicle and lease another vehicle. They reluctantly gave us $700 to pu After getting a call from the sales guy Nick Fox, we decided to trade in our vehicle and lease another vehicle. They reluctantly gave us $700 to put toward our lease, which still had 2 payments left. Everything went well until 3 days after the sale when we saw they were selling our vehicle for $4282 more than our buyout. It was our decision to do this, but I told this guy that our vehicle was easily worth $22,000. He gave me the sales talk mumble jumble and I fell for it. We also put $1,000 down to make our payment lower. I thought this guy and Rahal were different, but they are like any other dealership, wanting the almighty dollar. I know they are in the business to make money but I was raked over the coals. I asked for my $1,000 back and basically got laughed at by the sales manager. My advice is to stay away from this dealership. More

Been my dealership for 5 years now I have never had an issue with them. They have always been very helpful and accommodating. I needed to get something done ASAP and they allowed me to I have never had an issue with them. They have always been very helpful and accommodating. I needed to get something done ASAP and they allowed me to drop it off that night and it was fixed the next day. More

Do what they say NOT June 27, 2016 wife and I bought a used Sienna van while doing paperwork we asked about updates to the navigation, we were told if out of date they wou June 27, 2016 wife and I bought a used Sienna van while doing paperwork we asked about updates to the navigation, we were told if out of date they would update for free. Paperwork complete and doing vehicle check with tech we were unable to check the date on the system, tech didn't know how. We checked the manual and found it to be over 2 yrs old we asked the tech about and he said $50 to update, not what we were told but not tool bad. Returned to sales lady who said she would check with the manager but not in today. Received a call the next day, the manager said 2 yrs not that old but the update would cost $200 if we wanted done. I advised her I don't know were he lives but roads change in 2yrs. She advised there was nothing she could do. More

Service department Lost my keys Dropped my car off for service Friday. long and short of it. They lost our keys. Told us it happens frequently. Service manager Dan assured me t Dropped my car off for service Friday. long and short of it. They lost our keys. Told us it happens frequently. Service manager Dan assured me they'd keep looking then he left for vacation. Do not give them your full key ring or you will be sorry. Tony Harrison is a jerk. He never actually came out and told us they were lost. We had to ask what was taking so long. I videod their process. The car washer boys just walk through and toss the keys on a desk. Beware.....this is a poorly run operation if this happens frequently I think there's an issue. They just wait to see if the keys show up! More

Worst experience..no customer service! I am shocked by the level of service I received at this dealership on Friday 6/26. We informed him that we would be buying a car by Sunday. His respon I am shocked by the level of service I received at this dealership on Friday 6/26. We informed him that we would be buying a car by Sunday. His response, "You mean Saturday", we are closed. We informed him that we would give our business to the dealership who gave us the best deal and service. His response," what do you mean best deal? You can go to Kia and het the best deal". He really doesn't know the basic steps in sales. He did not offer to show us other types, prices or even showed that he was interested. He was very clear to inform us that he would only negotiate maybe $300 and he does not get paid on commission. This all took place in 10 minutes. David was extremely rude and could ruin the reputation of this dealership. We ask to see a car that was online. His response, " its in the showroom and that's good its going to rain". When we were walking in, he was 10 feet in front of us. Isn't this typically a great opportunity to engage with your customer?? Not for David. we decided to leave as he was as unhelpful and disinterested as could be. As we were leaving, he asked me if I wanted his card. Is that a basic process in sales? He should have offered. He didn't ask our names, didn't ask what we were interested in and had no engagement/relationship skills what so ever. save your time and ho to Freedom Toyota of Harrisburg and ask for Ryan! More