Boerne Dodge Chrysler Jeep

Thank you Korbie! First off, I chose the wrong day to shop for a vehicle. Not being in the best of moods, and a bit irritable, is not the way a person should be when l First off, I chose the wrong day to shop for a vehicle. Not being in the best of moods, and a bit irritable, is not the way a person should be when looking to commit to a major purchase; however, upon arrival I met with Korbie and it all changed. Korbie was exceptionally patient, understanding, and knew how to answer questions I had. In the end, I drove off (very confidently) knowing that my purchase of a 2019 Jeep Cherokee Latitude was wisely made. For that, I cannot thank Korbie enough! Korbie is someone I highly recommend if you are looking into buying a new vehicle from this location! Korbie, if you are reading this, thank you very much, and I hope this message reaches your supervisor who has done an exceptional job in selecting his staff! Hector Talamantez Jr. More

Time wasters and bad communications My husband and I live in North Austin (Pflugerville) and have been specifically looking for a used Jeep Grand Cherokee Summit along with other specifi My husband and I live in North Austin (Pflugerville) and have been specifically looking for a used Jeep Grand Cherokee Summit along with other specifics but I’ll just keep this as simple as possible. After trying for several weeks to find one in Austin with decent miles and a fair price attached that also matched my budget, we decided it may be a good idea to look outside of Austin. We searched the surrounding cities and found a great possible match at the Boerne Dodge Chrysler Jeep Dealership. We called and got more information on the SUV as it had just arrived to the dealership the day before and no pics had been posted yet. Eric was very nice and very helpful, he sent over pictures through text and email and more details of the vehicle. We scheduled an appointment for the next day around 10am-noon. We didn’t know exactly what time we would arrive. We showed up exactly at 11am. When we arrived, everyone was friendly and greeted us and asked what they could do for us. We checked in saying we are Jodi and Jacob here to see Eric and to look at the 2014 White Jeep Grand Cherokee Summit. The first associate said Eric “was just filling up a tank of gas for the car he just sold and he will be back in 5 minutes. We literally hovered around the car, sitting on the inside for about a week 10-15 minutes discussing it and checking out the condition of the vehicle. Another associate, Jason the floor Manager, asked if we had been helped yet and he knew our needs and also asked “could I get you a different associate to take care of us”. My husband didn’t care who helped but since Eric was on top of things and sent me pics I decided to wait for him. Jason said ok and said “he is just filling up a tank of gas and will back in 10 minutes. We’ve now been waiting around for about 40 minutes and EVERYONE KNEW WE WERE IN LINE TO TEST DRIVE THIS VEHICLE AND THIS VEHICLE ONLY. We were approached by Rick, a diff rent employee who told us to go ahead and check out other pre-owned vehicles while we waited for our test drive. The next thing happened was unbelievable. We walked away from the Summit for literally 90 seconds and some blonde associate jumped in the vehicle with two prospects that just showed up and took off for a test drive. We asked what was going on... Ever since we arrived it was always “oh yeah, Eric will be with you in 5 mins...” What happened Eric??? Everyone else???? Y’all knew we were there waiting for a test drive. We were there to test and to buy THAT car. We didn’t know it would take Eric a whole hour to get with us. The car was bought and we were very upset on how the situation was handled. Jason - you should’ve held onto the keys. Everyone knew we had driven two hours to see this car and to buy it. We had an appointment!!! Very bad business. More

Read the review Purchased a 2018 charger SXT blacktop. Their prices for this car is the lowest anywhere in Texas! Search for yourself. $22,800! I received an amazing Purchased a 2018 charger SXT blacktop. Their prices for this car is the lowest anywhere in Texas! Search for yourself. $22,800! I received an amazing deal. Told other dealers to match Boerne dodge price, but they wouldn't. Dirk Sommers was a fantastic salesguy. Easy going, waited very patiently for me to think for about 4 minutes without saying one word. No pressure to buy. I have been researching for 1.5 months, every dealer, every deal. No one could match or better Boerne Dodge. I live near sea world, its about 15 mins from fiesta texas, but well worth it. I explained all the bad reviews I saw on sites, they explained what happened and I believe them. Some people you can't please no matter what. You don't get anything in this world for free. But I guarantee they will be fair and honest. Lastly, I want to personally thank John Montague, the owner, for his assurance of a great experience. It was a great experience and more. I will be going back to purchase a dodge grand caravan soon. Thank you Boerne Dodge! JESSE PEREZ More

Worst place to buy...deceptive sales One of the ABSOLUTE WORST places to try to buy a vehicle. I will NEVER set foot in that place again. I live 40 minutes away and they had me drive ba One of the ABSOLUTE WORST places to try to buy a vehicle. I will NEVER set foot in that place again. I live 40 minutes away and they had me drive back and forth with their xxxxxxxx stories. Prior to going to the dealership I filled out their credit app online and was told that I was qualified for $72,000. While I was in there the sales manager had the nerve to tell me that the approval wasn't necessarily an approval. WHAT!?? Then he doesn't try to apologize, but tells me, in a condescending tone, that it probably said "up to..." that amount. Like I don't understand. He's the one that doesn't understand what "up to" means. It means my credit is approved all the way up to that amount...which I did not exceed. It's ironic that there were no problems with financing the truck until I gave them a form that stated that my wife worked for United Healthcare and we get the vehicle for less than invoice. All of a sudden my preapproval was no longer preapproved. Please do not waste your time going to this deceptive dealership. NEVER AGAIN! More

Worst truck buying experience-EVER- I have been looking to buy a new 2018 RAM Laramie That Boerne dodge have it in stock , so I drove 60+ miles to them after making an appointment with. I have been looking to buy a new 2018 RAM Laramie That Boerne dodge have it in stock , so I drove 60+ miles to them after making an appointment with. ANDRE , finding the truck in 5 minutes so I said great news but boy I was wrong 3 hours past and we are still sitting don’t know what is going on , then finally Andre and his manager show up to tell me that the bank did not approve us for the entire amount and I need or to pay 20,000 in cash as the bank approved only around 50k. And they tried to put me on a cheaper truck , let me tell you something really fishy going on here the truck was marked way less than that . I was lucky to leave with our money in my pocket and not fall for a scam.I waisted my entire day in that dealership it was a nightmare . More

Highly Recommend this Dealership which is under new mgmt Just purchased a 2017 Chrysler Pacifica from Boerne Dodge, Chrysler, Jeep; and it was a GREAT experience! Tyler, our salesperson, was a gem to work w Just purchased a 2017 Chrysler Pacifica from Boerne Dodge, Chrysler, Jeep; and it was a GREAT experience! Tyler, our salesperson, was a gem to work with throughout the sale. He's very knowledgeable and straight-forward. There were no games played, and they were upfront and honest about what they could do to help us get into the right vehicle. This dealership is under new management and is lucky to have John Montague as their new General Manager! If you've had a less than optimal experience with this dealership in the past, I highly recommend you go in, talk to John, and give him a chance to earn your business. You won't be disappointed! More

Yo-Yo finance scamming BULLIES This dealership is by far the worst you will ever encounter which makes me so sad because it's in a small town that is growing fast and I promise you, This dealership is by far the worst you will ever encounter which makes me so sad because it's in a small town that is growing fast and I promise you, word will get around! The manager at this joke of a place, Orlando, basically held my friend and her children hostage in a the dealership. The background story is this: My friend went to buy a truck and used her 2015 Dodge Journey as a trade in. She purchased the truck on the 29th of March and on a April 1st was called to come into the dealership and sign one last paper. When she went in, they tried to tell her that the loan that she agreed to and signed a contract on for 5% APR was denied and therefore she would need to sign a new contract with a much higher interest rate and higher payment. Naturally she refused and that is when all xxxx broke loose. The manager tried to use his size to intimidate her, yelled at her in front of her children, locked her in the dealership, told her he had every right to change the terms and she had no choice and refused to give her back her trade in which the bank verified was still under a loan in her name. Even just one of those things is appalling but add it all up (and trust me, there was much more) and this place is despicable!! She was then told that she couldn't take the new truck with her or they would report it stolen and she also couldn't leave it on the lot or they would have it impounded at her expense and since they refused to let her turn it in and take back her trade in, she was left without a vehicle for her and her 2 young children. Please read all of the other horrible reviews on this place bay date back several years and use your coming sense. DO NOT shop at Boerne Dodge!!! There are too many other places that care about your business and your experience to waste your time getting bullied and lied to by this joke of a dealership!!! More

Horrible customer service. I've asked to see pictures 5 times of a Corvette they have for sale and they will not send. They use a stock photo and not the actual car. Why would t I've asked to see pictures 5 times of a Corvette they have for sale and they will not send. They use a stock photo and not the actual car. Why would they do this? Chuck Wood and his assistant Donna can not answer why they cant send pics of the car. They have had the car for a while so its not like its new to them. Chuck then lied and said the car was in for "routine maintenance" for the day. and that he would send pics ASAP when the car is back. Well, 3 weeks later, 5 emails later to many different people at this dealer, I just get lies and the run-a-round at this dealership. Also, I noticed a poor rating on www.cargurus.com. Boerne Dodge Chrysler Jeep needs to make a personnel change with Chuck and Donna before they do further damage to this dealership. More

Doesn't get much worst then this one By far the worst dealership I have ever dealt with. I wasted two hours of my life at this joke of a dealership. I only asked two things from this de By far the worst dealership I have ever dealt with. I wasted two hours of my life at this joke of a dealership. I only asked two things from this dealership: How much for my trade-in? And how much for the truck I am looking to buy? Two hours later and I only have the trade-in amount. We went to this dealership looking to buy a Ram 2500 Laramie. We were not greeted when we got there. We walked by two salesman sitting out front and was ignored. This is ok with me as I rather look around first. So after we located the truck we wanted, I walked back to the dealership building and got one of those two salesman to help us. I forgot this kids name but he starts doing the paperwork to get an appraisal amount on my trade-in. He of course keeps my keys so "his service manager can look at my truck as well." This is of course just a sales tactic. They like to keep your keys so you can't just up and leave at your discretion. Now this is where things get weird. The kid salesman passes us on to an older (more experienced) salesman. He tells us he has to because he "has to teach someone how to drive a stick." This became very awkward as he never left the dealership and most certainly did not show someone how to drive a stick. So now we are forced to pretty much start over with this new salesman. He kept saying "this is why I hate coming in at the tail end of a deal." He went out to the truck (2017 Laramie) we were wanting. I guess to get more info off of it? They said they also have a 2016 Laramie. He went to go find that but came back and said the truck was damaged. So after literally two hours, I still do not have have a trade-in amount or a price for the truck we are wanting to purchase. I tell him this and he quickly and rudely says they will give me $37k for my trade-in. This is lower than other dealerships but I realize this is a numbers game. As long as they can sell the truck at a decent price, we can still make a deal. So he comes back with the price of the truck. It was a really good price but they were still talking of $800 a month for the payment with $1000 down. I told them I am tier 1 credit and I do not put money down. They ask how much do I want my payment at? I already told them I was wanting around $700. So they have me sign saying that if they can get it at $720 for 6 years, I will purchase. I agree, sign it, and then fill out the credit app. Now it gets weird again. He comes back with the keys in his hand and says "what is this?" I look at him like he is stupid. He then says "what keys are these?" Well sir, those are the keys to the truck we have been discussing these past two hours. He then tells me that they must have put in the wrong stock number. We walk out to the truck and confirm the stock number on the keys, is infact the correct stock number to the truck we have been working a price on. So after two hours, this dealership wasn't even getting me pricing on the truck we were asking for. They were giving me the pricing on a stripped down SLT, not the Laramie. And I find that amazing because who in their right mind would pay $800 a month for a stripped down Ram? I have bought a lot of new cars. I have been to a lot of dealerships. Some good experiences and some bad. But this dealership takes the cake. This has been the most ridiculous and incompetent dealership I have ever been to. I am shocked that this dealership can even remain open. More

Screwed over These people are CON ARTISTS...I went there Fri to look at a 2009 Jeep Wrangler Unlimited. Met Chuck, internet sales dept., he then introduces me to a These people are CON ARTISTS...I went there Fri to look at a 2009 Jeep Wrangler Unlimited. Met Chuck, internet sales dept., he then introduces me to a salesman named Carl. Did a test drive...everything seemed to being going great until I got to finance...I was upfront and told them I didn't have good credit and they ran my credit 8 times (totally unnecessary)...I told them that those tires were going to need to be changed out sooner than later...Carl said he could see if that could get thrown into the financing, I said no I didn't want anything extra in the financing...when I get back to financing Carl walks by and says they "gave me" GPS monitoring and I "got" a warranty. When I looked over the paperwork I tried asking what the $499 was and the finance guy (name escapes me) just pushed by that kept telling me this was what I needed to look at and on and on....got out the door...I sat the next day and looked very carefully at the paperwork and those ........ actually put $3000 (for warranty- that was never even discussed "just got" and $499 for the GPS that I was told they "gave" me. Stuck and screwed over with $3500 worth of BS...I tried to call Carl, no answer, tried to call finance guy, no answer, left a message for GM and haven't heard a word. This is not a way to win customers nor a way to have return business....whatever happened to that....STAY AWAY!!! I can promise I will never go back there for service or purchasing...in fact this post is just the first of many to warn and keep people from getting something that was never even discussed...BBB is next More