Bommarito Buick GMC

WARNING: Deceptive financing and predatory contract structuring. My family was subjected to unfair contract manipulation during our recent loan origination process. The Finance Department, specifically structuring. My family was subjected to unfair contract manipulation during our recent loan origination process. The Finance Department, specifically Finance Manager Angelica Martin, structurally manipulated the contract terms at the time of signing to inflate the overall deal. While upper management (including Josh Vick and Bryan Snyder) eventually honored product cancellations after the fact, they refused to properly rectify the predatory loan originations engineered in their finance booth. Both federal (FTC and CFPB) and state regulators (Missouri Attorney General and Division of Finance) have been formally notified. General Motors Corporate has also opened an active compliance investigation under Case #116640865. Avoid this finance department at all costs. More

Useless sales reps. Don't bother going here. They'll just ignore you. Not worth it. Don't bother going here. They'll just ignore you. Not worth it. More

No consideration for peoples time. Tell you one thing over the phone (Tim McCoy), then something totally different in person. A tactic used to get you to the dealership. Unfortunately Tell you one thing over the phone (Tim McCoy), then something totally different in person. A tactic used to get you to the dealership. Unfortunately for me, I drove 9 hours to find out the hard way. Would not recommend!! More

What a wonderful experience with this friendly and knowledgeable staff. From the moment we walked in until we left there was nothing but genuine customer service, kindness and care. Thank you Frank a knowledgeable staff. From the moment we walked in until we left there was nothing but genuine customer service, kindness and care. Thank you Frank and Jeff for making this experience much better then the staff down the road. More

Not customer oriented. Looking forward to being out of my lease. Love the GMC products, fortunately they aren’t the only shop in town. Looking forward to being out of my lease. Love the GMC products, fortunately they aren’t the only shop in town. More

I have waited several weeks since our purchase to "cool off" and I'm still mad. Found a van we liked on the website made contact with salesperson. We exchanged pictures (of my trade) and information. Made off" and I'm still mad. Found a van we liked on the website made contact with salesperson. We exchanged pictures (of my trade) and information. Made a verbal deal on a Tuesday. By thursday after several phone calls from salesperson assuring me the van was nearly perfect and a little encouragement from the with I did the "docusign" deal. Huge huge huge mistake on my part. These guys are con artists to say the least. Drove 90 minutes there only to find the van had multiple dings and scratches, inside was not clean at all and the rear bumper was repainted the wrong shade of silver. I brought it up to the salesperson so he goes and get the manager. Typical good cop bad cop game ensued. Sales manager was a total jerk about whole thing and he finally said "deal is done you signed the papers". Which he was correct. I gave the salesperson an earful and drove off in our new to us pre dented and scratched van with a different bumper. I take partial responsibility because I signed before I saw it. However the salesperson was less than truthful and the sales manger an xxx!!!!!! More

After calling about 15 dealerships looking for a 2022 Yukon and being totally disgusted at the fact that they were charging up to over $20K Over sticker and basically being laughed at that i won’t find a Yukon and being totally disgusted at the fact that they were charging up to over $20K Over sticker and basically being laughed at that i won’t find a dealership that has inventory and that won’t be charging hi dollar over msrp, by luck i found Nick Damaso at Bommarito GMC. I honestly cannot give this dealership, Nick and the sales management team enough commendation! These guys not only got me a 2022 Yukon in less than 2 weeks, they also let me use my GMS discount!! YEP, you read it right! Knowing they could of pretty much charged way over msrp, like everyone else is, they went above and beyond, they took one for the customers and for the economy!!! They are wonderful, respectful, honest, hard working and their costumers service was beyond words!! Nick actually drove the yukon to us after Is was Finished being floored and prepped which was 20 miles out of his way, to surprise us!! I will NEVER go anywhere else!! You will kick yourself if you do not call these guys before you buy!! More

From the first phone call with Scott Brotherton I knew that I finally found the right dealership/salesman for me. It was such a pleasant experience and I never felt pressured or "sold to" once. Jeffery that I finally found the right dealership/salesman for me. It was such a pleasant experience and I never felt pressured or "sold to" once. Jeffery in finance made the paper work part of buying a car a breeze. I will 100% buy my next vehicle from Bommarito Buick GMC. More

We brought our 2019 GMC Acadia in for service for a transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of the transmission. We then brought it elsewhere to have the issue resolved on the first visit. They also later advised that they don’t believe any work had been done by Bommarito. Fast forward 3 months I decided to give Bommarito another chance after my other car (2019 GMC Terrain) was having some issues with the turbo charger. I called and set up an appointment then showed up to that appointment. The service advisor told me they couldn’t find me so they handed me over to the guy that knew about my appointment (Grant Cecil). Right off the bat this guy wanted to argue by telling me I showed up for the wrong appointment which I had an appointment for. Then he turned around and told me that if it’s the turbocharger that I will be paying for the service out of pocket (even though we have remaining power train warranty and extended bumper to bumper). I told the guy that I shouldn’t owe anything out of pocket and he just kept digging and arguing. Then I just said it is what it is and asked for the loaner car they promised. Another service advisor said no rental was available but they could get me a ride to the airport. Grant came back and said no way they are taking me to the airport because it exceeds the 10 mile service area. At this point in time I knew that we weren’t going anywhere fast so I decided to leave and call another GMC dealer who made sure that I would get my SUV in for service and guaranteed that I would pay no out of pocket. They even took a car out of inventory to make sure I had transportation while they repair my car. A short while later I called the service manager Pat Robertson and made him aware of what’s going on. Pat then did a little research and first told me that Grant was wrong and the Turbocharger is covered as a part of the factory warranty but did not apologize for his guy going rogue and arguing with me and did not even address them wasting my time at 8am on a Monday showing up for a a scheduled appointment that they accidentally entered on the wrong date. I told him that this is the second time I’ve had an issue with Grant and I need something to make sure it doesn’t happen again or it will be the last time I do business with any of Frank Bommarito’s companies and he responded by saying “I’m sorry to hear that.” And we ended our conversation. Again, Suntrup Buick GMC quickly answered my call and took care of me without a question of a doubt. Save your time and money and stay far away from Bommarito. More

We had negative experiences at Bommarito Buick GMC. The sales manager was not helpful or friendly when we needed to change cars. He is more worried about his bottom dollar than our comfort and consideratio sales manager was not helpful or friendly when we needed to change cars. He is more worried about his bottom dollar than our comfort and consideration in selection of cars. We wonder why the owner still keeps him with all the negative reviews. More