Bommarito Mazda South County

Oil Change I walked in on a Saturday morning/no appointment and I was able to get in right away. I was only in th waiting room for about 45 minutes to an hour. I walked in on a Saturday morning/no appointment and I was able to get in right away. I was only in th waiting room for about 45 minutes to an hour. More

Friendly service Brandon was very helpful and friendly. Since this was my first lease, he made it a very smooth transition and provided tips and pointers for my new CX Brandon was very helpful and friendly. Since this was my first lease, he made it a very smooth transition and provided tips and pointers for my new CX 9. More

Great Customer Service The salesman listened to exactly what I wanted and anticipated my questions and needs. He described in detail every feature of my new car. The finance The salesman listened to exactly what I wanted and anticipated my questions and needs. He described in detail every feature of my new car. The finance rep helped make the signing of all the paperwork simple and easy to understand. I felt very comfortable and at ease during the whole car buying experience. More

Recall Incompetence I bought my Madza3 from Bommarito and had it serviced there for a few years. Service was always slow and sub-par, but 9 months ago I brought it in for I bought my Madza3 from Bommarito and had it serviced there for a few years. Service was always slow and sub-par, but 9 months ago I brought it in for an oil change and a required parking brake recall from Mazda. After waiting several hours, I finally left the dealership after my service was supposedly completed. Months later, I received another recall notice from Mazda saying that I need to have the recall completed or Mazda will not be held liable for future damage. I called Bommarito and the service center said it "looks like the recall ticket is still open, so they must not have completed the recall". The invoice reflects the recall, but says it was deleted. Now I am almost a year overdue on the recall, with who knows what kind of further damage on my car because of it. They offered no resolution except to say "we could offer you a rental car if you come in and get it re-done". I will never purchase another car from this dealership or even attempt to have service completed here. More

Excellent Customer Service We are very pleased with complimentary loaner vehicle for use while our vehicle was unavailable. We are also satisfied with the recall /maintenance se We are very pleased with complimentary loaner vehicle for use while our vehicle was unavailable. We are also satisfied with the recall /maintenance services completed on our vehicle as well as the Advisor’s customer service. More

All fixed up Needed to come in for a recall and ended up getting my 60,000 mile check up. Service was fast and my car is running tip top! Needed to come in for a recall and ended up getting my 60,000 mile check up. Service was fast and my car is running tip top! More

Very unhappy with customer service in sales department I purchased a 2016 demo in January of 2018. It came with all of the new car warranties and amenities including (I was told) a free navigation update I purchased a 2016 demo in January of 2018. It came with all of the new car warranties and amenities including (I was told) a free navigation update within the first year. When I purchased the car it had a 2013 navigation and Ikea St. Louis doesn't even exist on it. I tried to update but it said I couldn't because the car had been driven for over a year (due to it being a demo model). I tried to get help at the service center, called the Mazda experience line, and talked to the sales department. All of whom told me they could not do anything. I an very unhappy that the sales department wouldn't uphold what they told me when I purchased the car and seemed like it really didn't matter to them. *On a side note: the service department itself is very good. More

Great My experience was very good. The wait time wasn't long and the waiting room was nice and clean. I will recommend my family and friends. My experience was very good. The wait time wasn't long and the waiting room was nice and clean. I will recommend my family and friends. More

Zoom Zoom Found the Mazda 3 I wanted in Bomarrito's online inventory, called Sal with my offer, and had a handshake on out the door price in under 1 hour. That Found the Mazda 3 I wanted in Bomarrito's online inventory, called Sal with my offer, and had a handshake on out the door price in under 1 hour. That's how I like to buy cars once I make up my mind. No hidden costs, no high pressure sales, and getting a deal done fast. I'll give Bommarito Mazda a shot next time I'm in the market for a new ride. More

Routine Maintenance Great routine service with extra TLC to fix driver's window that was going up and down out of control. Super responsive, creative problem solving. Gr Great routine service with extra TLC to fix driver's window that was going up and down out of control. Super responsive, creative problem solving. Grateful for the idea to "reboot" computer. Totally fixed window problem with NO CHARGE!! Also, above and beyond service to run to catch up with me to give me my book I had left in the waiting area. Love Mazda people. They care! More