Bommarito Mazda of St. Peters

Great experience In our search for a used vehicle, we drove 120 miles in order to see the type of car we wanted. We were not disappointed. The attention and service In our search for a used vehicle, we drove 120 miles in order to see the type of car we wanted. We were not disappointed. The attention and service we received from the sales staff was very good. We were shown any model we asked to see, drove them, and were allowed to decide on our purchase without pressure. The only thing we were a bit disappointed with was the amount of time we had to wait to do the paperwork. We waited over an hour to be seen. With a 2 hour drive home ahead of us, we were wishing we could move along a bit quicker. More

Beautiful Dealership, Professional Staff, Great Experience Everything from driving onto the lot to leaving with my new Mazda was a great overall experience. I got a more than fair price for my trade in, a low Everything from driving onto the lot to leaving with my new Mazda was a great overall experience. I got a more than fair price for my trade in, a low payment on my lease, and great customer service through the whole process. More

Color Availability The service was fine, however, the color I wanted was not available. Must have been a popular color. Also, couldn't find one at other dealers in the The service was fine, however, the color I wanted was not available. Must have been a popular color. Also, couldn't find one at other dealers in the entire area. We took a silver one and that turned out very well. Salesman was very good at his job. I think a "O" percent or 1 % would help you all sell more cars. More

Lack of Integrity in the Service Center I would not recommend doing business with Bommarito Mazda in St. Peters, MO. I tell you of my experience and you can decide for yourself. The Shor I would not recommend doing business with Bommarito Mazda in St. Peters, MO. I tell you of my experience and you can decide for yourself. The Short of it: My wife went in for a basic conventional oil change in her 2006 Mazda 3 and was charged for the oil change with an additional charge of about $15 for an oil additive. She was never asked if she wanted it nor told that they had applied the additive and charge when they were pressuring her to sign off on a litany of additional work. When I got home and saw that a conventional oil change cost her nearly $55 I had to stare at the receipt for about 5 minutes before I realized that there was an entry for “MOA” and that it was an additional charge for a Motor Oil Additive. I called and asked a service rep (I believe it was Terry) if the MOA was non-optional to which he replied that it was an extra option that the customer could refuse if they wanted. When I asked him how a customer would refuse it when they’re not told upfront that it’s being done he replied. “I don’t know, we just put it in.” I asked for his manager and was sent to a voice mail for what I believe was the service manager; I asked that he call me to discuss the situation. I’m still waiting for a call. The bigger issue: It’s not the $15 or the fact that the oil additive is arguably duplicative because all Valvoline Conventional Oils already have these additives in them. It’s the fact that my Wife was taken advantage of by a disreputable service staff at Bommarito. Normally a very confident and independent woman she feels uncomfortable because she routinely gets the hard sell to do add on work and feels that she has been taken advantage of in the past. (she has been) Getting her to take a car into get service, even minor service like an oil change will be nearly impossible going forward. Thanks to this final abusive behavior something as simple as routine maintenance on her car is simply something she no longer is willing to deal with herself. (I know that she is not alone) It begs the question, how many wives, elderly or unsuspecting vehicle owners are ripped off by Bommarito? What’s the recourse? I can go up there, throw a fit, call he manager write this review, probably get a refund of the $15 maybe a fee oil change but my wife won’t trust a mechanic to do honest work and I can’t blame her, time and time again she’s been taken advantage of. What’s to be done: Not much we can do really. We like Mazda and will likely be purchasing a new CX5 within the year. What we will do, is make sure that Bommarito Mazda in St. Peter’s doesn’t receive any of our future business. So that purchase will go to Lou Fuse Mazda in Creve Coeur. Bommarito probably won’t care about the loss of the single sale but that’s what we can control. If you know someone who has been taken advantage of by any service center Bommarito of St. Peters or not, I would just advise you to steer clear of this establishment. If it’s not too far out of your way take your business to Lou Fusz so that maybe with multiple lost sales they might pay closer attention to how their service center is treating customers or running their business. That’s the experience, you may think it an overreaction to a $15 charge but maybe if you or someone you know has been subject to fraud or abuse at the hands of a mechanic or service center you will understand that it’s not the $15 but rather the dishonesty and lingering fear abusive behaviors to yourself, friends or loved ones. Thanks, Matt More

Enthusiastic, None pushy, Friendly Professionals. I didn't want to buy a new car, but my husband insisted I needed a new one. So I told the salesman to hold on because I was going to test drive the CX I didn't want to buy a new car, but my husband insisted I needed a new one. So I told the salesman to hold on because I was going to test drive the CX5 and I wasn't going to go easy on it, so my hubby and Nick buckled up. Surprisingly there was no screaming, crying or hanging on to the ("please Lord save me" handle) and most of all NO up chucking. And Nick did great also as he told me all the great things about this pretty amazing SUV. Still being stubborn about not wanting to buy a new car, my husband and I went to speak with the finance Manager. We let Adam know right away that we had no money down, a trade in that we still owed about 12,000 left on the payoff, and we wanted our payments to be at a certain price. I was sure we would be going home in our old car. However, God had other plans for us because Adam came back with everything we had asked for plus a Mazda key chain that wasn't part of the dealing, so we walked out with our new CX5. I believe Mazda has an awesome team of people working at the St. Peters location and I will be recommending anyone who may be looking for a new vehicle, to check these guys out first. PS. I looked at every car lot on N Service road and Veterans Memorial for about two months before finding a SUV and a Dealership that made me feel at home and trust worthy. Thank you, Nick & Adam, you men know your stuff. More

Out with the old in with the new I purchased an M3 three years ago and having to put in some repair work and tires I felt it necessary to upgrade. Nick identified what I wanted and wi I purchased an M3 three years ago and having to put in some repair work and tires I felt it necessary to upgrade. Nick identified what I wanted and with help from Adam, they were able to make the upgrade possible and seamless. Love my new CX5 More

One word - WOW! As positive as this will sound, it will seem that I've gotta be related to these guys, but not the case. This is an honest, unbiased, skeptic-from-the As positive as this will sound, it will seem that I've gotta be related to these guys, but not the case. This is an honest, unbiased, skeptic-from-the-get-go, very recent experience that blew me away. For the record, I'm a lifetime Ford / Toyota / Honda owner, and would never have considered Mazda had my husband not suggested it. From start to finish, I've been so pleased with Bommarito St. Peters Mazda. I met salesperson Nate Mulloy on a random weekday when I broadened my search to Mazdas for a crossover SUV. He was uber-accessible, friendly, knowledgeable, respectful - I felt like a valued customer even before making my interest known. Through several visits, he educated me and my husband thoroughly on the Mazda CX-3 and CX-5. And then on a day when Nate mentioned something about needing to be in the delivery room, becoming a dad for the first time :), another salesperson, Mark Prewitt, stepped in seamlessly and further sold me on the car based on his own experience (and as well nudged me to the CX-5 as worth considering for my situation). The 24-hour test drive was greatly appreciated as well. These cars stand on their own from online ratings not only from customers but also from Hughes, JD Powers, Kelley - all of them. Andrew in financing was also thorough and patient in explaining the various options we were considering from a cost perspective. In short, we were sold on the following: respect, no-pressure, knowledge, enthusiasm, and standout product. (And as the icing on the cake, when I brought my CX-5 back in a few days later to have a few of the options installed, Glen and the Service team were par professionals as well. If you're considering a Mazda, Bommarito St. Peters will be your last and only stop needed. Thanks everyone, and looking forward to many more years as a happy Mazda customer! More

Friendly staff, love my new car!! I went into Mazda to purchase a new vehicle after mine had been totaled in a hit and run. I was very unenthusiastic approaching the experience given t I went into Mazda to purchase a new vehicle after mine had been totaled in a hit and run. I was very unenthusiastic approaching the experience given the circumstances. Nick was great and very patient working with us to get me in something that I really wanted and at a great price. I would almost shake the persons hand who totaled my old car at this point they did me a huge favor, I am so in love with my new Mazda3 touring! We were probably the last group of people to finalize our purchase that night and we were there late and none of the staff loss their enthusiasm or willingness to help even though it was time for them to go home. They have earned my future business for sure by turning my stressful situation into something exciting, I really appreciate it. Thanks Nick! More

Recent car purchase Recently we purchased our third vehicle from Bommarito. As always we found their staff to be courteous, knowledgeable, and professional. Working with Recently we purchased our third vehicle from Bommarito. As always we found their staff to be courteous, knowledgeable, and professional. Working with Joe and Trent made the car buying experience very easy! We will definitely be back for our future car needs. Keith and Barb H. More

Great car buying experience I called the dealer one afternoon asking if they had any MX-5's in stock. They didn't but the salesman I spoke to, Will Less, said he would call me wh I called the dealer one afternoon asking if they had any MX-5's in stock. They didn't but the salesman I spoke to, Will Less, said he would call me when they did. As promised, a couple weeks later I got a call back from him telling me they just got two in stock. The next day I purchased one of them. I appreciated Will's help and patience as I took the time to decide which vehicle to purchase. The finance manager also helped make the whole experience go smooth. This was my first Mazda purchase and if I decide to purchase another one it will be at this dealer. More