Bommarito PreOwned West County

Worked with Mike Bozzi , he was amazing and made sure I got exactly what I wanted !! Thank you so much! got exactly what I wanted !! Thank you so much! More

Scott Berry, Dennis McGrath, and Chuck Walsh are unethical Scott Berry, Dennis McGrath, and Chuck Walsh are all swindlers. The epitome of sleazy used car salesmen. Buyers Beware!! I live in San Diego, C Scott Berry, Dennis McGrath, and Chuck Walsh are all swindlers. The epitome of sleazy used car salesmen. Buyers Beware!! I live in San Diego, California, and on Wednesday, June 11, 2020, I found the vehicle I thought I wanted via USAA's Car Buying Service. I called to ask if the vehicle was available; it was. Shortly after the initial phone call, Scott Berry sent me a video walk-around of the vehicle via text. Through the lens of the camera, everything seemed to be in order. I called him back and had a brief discussion about adding upgrading the infotainment system with Apple Carplay since the 2018 model didn't have it, but the 2019 did. I knew their was a charge for the upgrade, but assuming the car was in sellable shape, I asked them to install it before I arrived on the evening of Friday, June 12th. Shortly after landing in St. Louis, I received an email from Scott Berry saying my car was ready for delivery and they'd see me when I arrived. To my dismay, when I arrived at the dealership it was evident the car had not been washed or detailed inside. The floor mat on the driver's side was dirty and the center counsel and seats had spots resembling soda spray all over them. While adjusting the rearview mirror I noticed something odd with the rear passenger seat. I got out to inspect it further and discovered the leather seat was ripped! I mentioned this to Mr. Berry, and all he could do was play dumb and suggest this was the first time he'd seen it. Then he sent the car to get detailed after I complained of the cleanliness. The car literally had a wasps' nest in the hatchback area. When I asked for the leather to be replaced, he said they'd repair it. I said, no way. I want it replaced. You tried to pull a fast one and hoped I wouldn't notice the damage before I drove off. How many employees went through that car before you told me via email it was, "ready for delivery?" The car came back from, "detail," and I began inspecting again. I noticed a scratch on the passenger side front window. You could see through the tint. There were two large scratches along the bottom of the back hatch that someone did an extremely poor job of fixing, but they told me it was the best they could do. The rearmost compartment of the vehicle was a mess. Someone had loaded lumber or something inside and it chewed up all the plastic. Remnants of the lumber were still inside, and the rear seat passthrough was chewed up as well and had a pine-tar like substance stuck to it. After traveling 2,000 miles and being confronted with a vehicle in such a state was mind-boggling and disheartening. I can only chalk it up to a lack of caring and downright disrespect. I told them I would not be purchasing this vehicle because they had not been forthcoming with all of the damage. I then asked for my $500 deposit back. I was told the deposit was only to hold the vehicle until I arrived. I signed no paperwork regarding the deposit. They refused to return my deposit because, as they said, I modified the vehicle by having the CarPlay installed. I said that agreement was in good faith, assuming the vehicle was everything they said it was and not what it wasn't. They held firm, so I left and bought a more expensive vehicle less than an hour later from another dealership in St. Peters. The bottom line is these people were under the impression they had me over a barrel when I flew in to pick up this vehicle. They most definitely tried to pass this damage off onto me by assuming I wouldn't notice until I drove away. More

World Class Service from Don Thoele & Keith Marlett 2018 My wife and I bought this car even though we live out of state. Don Thoele went above and beyond to make sure we knew everything and saw everything t My wife and I bought this car even though we live out of state. Don Thoele went above and beyond to make sure we knew everything and saw everything this 2017 Mercedes Benz offered. I have purchased at least 10 cars in my life, and I have never had such a professional and kind buying experience. We live in Hawaii, but were shopping for a car all over the country. We found the best and friendliest deal with Don at Bommarito. Keith Marlett was the finance manager, and he was just as professional. We love the car, and it is even nicer than we imagined. Thanks Don & Keith, for the best car buying experience ever. More

Great people! This was the most painless used car buying experience I've ever had. Everyone was helpful and friendly. I have no complaints whatsoever. Don't be afra This was the most painless used car buying experience I've ever had. Everyone was helpful and friendly. I have no complaints whatsoever. Don't be afraid to shop here. The car was even better than I thought it would be. More

Jay Cox is Awesome! I recently purchased an '08 Buick Enclave from this dealership. Jay Cox was the salesperson I worked with. From the start, the communication and ser I recently purchased an '08 Buick Enclave from this dealership. Jay Cox was the salesperson I worked with. From the start, the communication and service were top notch, but what earned them a five star review was the way they handled a problem that arose with the car within a few days of driving it off the lot. Jay told me to come to him if I experienced any problems with the car, and sure enough, a couple days after I bought it, there was an unbearably loud feedback sound coming from the speakers whenever I tried to play any music, or even use my turn signal. It turned out that the car needed a new amp which I was told was about $600. (Not sure if that was just the part or the part and the labor, but, either way, not a cheap fix.) They replaced the amp for free because as Jay put it, "he wouldn't have bought that car if he knew that needed to be replaced." Bommarito was not legally obligated in any way to repair or replace that part for me, but they did it because it was the right thing to do, and businesses that do the right thing without being made to are few and far between. More

Outstanding experience! My wife and I went to the dealership on Saturday. We worked with Don Thoele. Don is outstanding. He was very friendly and treated us like family. No o My wife and I went to the dealership on Saturday. We worked with Don Thoele. Don is outstanding. He was very friendly and treated us like family. No one from Bommarito put on any pressure on us to buy. But we bought a Tahoe because of the friendly staff and the great deal we got from the Bommarito team. We will purchase from them in the future! More

Jay Cox... a dealer with integrity! Jay Cox has just earned himself a repeat/life-long customer! Not only was he genuine and friendly, he also demonstrated that he's a man of integrity. Jay Cox has just earned himself a repeat/life-long customer! Not only was he genuine and friendly, he also demonstrated that he's a man of integrity. Even when there was an error on the price of the car that was quoted, he still honored that price, and did so without a bad attitude or a push to renegotiate. In fact, he made the entire car-buying process an enjoyable experience, I wholeheartedly recommend Jay Cox and the entire Bommarito West County team! More

The Best First Car Buying Experience! I travelled from TN to MO to buy my first car, a 2012 Subaru Outback, and Jay Cox made it a breeze and totally worth the 4-hour drive! I came across t I travelled from TN to MO to buy my first car, a 2012 Subaru Outback, and Jay Cox made it a breeze and totally worth the 4-hour drive! I came across the car on Autotrader on a Monday and he was so accommodating. He met us at the dealership on the next Sunday afternoon because that's the only day we were available to travel. It was even a holiday! All the paperwork was ready to go and the car was in better shape than I could have imagined for an excellent price. I'm so glad I came across that Outback listing, because they made my first car buying experience a wonderful one. I wish all the best to the dealership and the employees. More

GMC Terrain Timing Chain SHOULD NOT have broken! To say I am disappointed with GMC Bommarito is an understament. My daughter bought a 2010 GMC Terrain from Bommarito a few months ago with 138,000 mi To say I am disappointed with GMC Bommarito is an understament. My daughter bought a 2010 GMC Terrain from Bommarito a few months ago with 138,000 miles on it. Right after she purchased it on the same day the Terrain broke down in a fast food parking lot. They did take care of it, the problem was a gear shift pin, but it was less than 24 hours after the purchase. This should have been a sign. Just recently as soon as she pulled into her school’s parking lot, it died. It is a used car so there is no warranty. I had it towed to a mechanic. He looked at it and diagnosed that the timing chain broke. Well that was a surprise to me but it should not have been. The Terrain is notorious for having problems with the timing chain. There was an extended warranty on the timing chain but it does not cover over 120,000 miles. Bommarito said they can fix it for a discounted price of $2200.00. They usually charge $2700.00 but they are giving me a $500.00 discount. Wow I was really hoping for more since GMC knows there is a problem, just check out TERRAINFORUM.NET, NHTSA, and any GM site with GMC Terrain timing chain as the key words. You will see all kinds of problems. If they knew this was a problem they should make good. More

Great experience! We had a great experience purchasing a pre-owned vehicle. Jay Cox, our salesman, was courteous, friendly and professional from our first inquiry about We had a great experience purchasing a pre-owned vehicle. Jay Cox, our salesman, was courteous, friendly and professional from our first inquiry about the car we were considering, to signing on the dotted line. It was like talking to a friend. He worked with us to help us stay within our budget, and the final price was the FINAL price... No extra "fees". Also, Brett LaCroix did a great job handling our paperwork. All around, a smooth sale and we would definitely use this dealership again. Thanks guys! We love the car! More