Bomnin Chevrolet Dadeland

Terrible Chevrolet to shop I came in with cash money to buy a car. A salesman name Phil quoted me a high price & then told me the price is in stone. Now let me state I'm not a r I came in with cash money to buy a car. A salesman name Phil quoted me a high price & then told me the price is in stone. Now let me state I'm not a rookie in buying a car. This young man played as a salesman & the finance manager. He never got out of his seat to go get the salesman. Then Lorenzo Bomnin statement to the company he have the best prices in town. No this place tag on fees that you really paying over the price for the car. Phil told me the price is not negotiable. I know for a fact that you should never let a customer leave without negotiating a deal. But there lost. I walked right out of that dealership, and walked into another Chevrolet dealership and walked out the door with the price that Lorenzo quoted as his asking price for the Spark. I would not recommend no one to go to Lorenzo Bomnin. More

Inexcusably Ignoring the Customer and Problematic Vehicle Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautifu Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautiful vehicle. On May 18, 2016, I brought the vehicle in for service. At 1,662 miles, Bomnin service found the front right brake caliper to be leaking brake fluid. The force to engage the brake pedal was also not normal. The brake system was allegedly bled, but the symptoms remained. An a/c expansion tube was replaced as it was found to be making a "hiss/vacuum leak sound." This was also allegedly repaired, but the problems persist. Mr. Isidro Bomnin, Executive Manager, offered a "swap" of the vehicle for an almost identical vehicle. Unfortunately, the "swap" vehicle had extremely jerking driving behavior. I told this to JC, Service Manager, and he explained that this happens with "electronic transmissions". So, it did not make sense to swap a problematic vehicle for another problematic vehicle. I had no less than six (6) loaner vehicles during this time. On more than one (1) occasion, I asked the service employees if I would be able to drive a Tahoe as a loaner vehicle, but I was denied. However, it was very obvious that the Spanish speaking clientele were happily given the Tahoes as loaner vehicles. The Tahoe would have been closer to the LTZ line of my vehicle. On one (1) occasion, I was shamefully issued a used Chevrolet Cruze as a loaner vehicle. It had sales signs strewn all over the windshield, including writing that was in chalk. I could hardly see as a I drove home. As I pulled away, the staff laughed at me. During another service visit, a new Chevy Malibu was given to me as a loaner vehicle. I was never told that this vehicle was to be test driven as a replacement. Unfortunately, as I drove from Palm Beach County to Miami at night, the vehicle began to make scraping noises. I stopped at the Pompano station and a road ranger said there was something wrong (maybe the transmission), and that I best tow the vehicle. I then spent hours in the tow truck cab with 2 strangers. As I arrived at the dealership, I was again made the laughing stock. On July 3, 2016, I was in contact with Isidro Bomnin. Isidro relayed to me that he would be out of town on July 4, 2016. However, Isidro assured me that Juan Miguel in sales would complete the replacement. I contacted Juan Miguel on July 4, 2016, and he denied knowing anything regarding the replacement matter. Since that time, Isidro has not returned my phone calls and has not replaced the problematic vehicle. As an aside, I met with Arnaldo Bomnin and he attempted to get me into a "new lease" with a vehicle that was on the showroom floor. Isidro had given me his word that the replacement transaction would not incur any further costs. So, this "new lease" with money demanded up front was not what was agreed upon. In addition, I met with Mr. Price, my initial salesperson. He asked me what vehicle I was interested in. I told Mr. Price I was interested in a replacement vehicle. Mr. Price pulled a Chevrolet Tahoe around and said that a base model Tahoe would do. That's the last I heard from anyone at the dealership. This situation could have been remedied back in July 2016 when Isidro Bomnin assured me that the replacement would take place without any further hitches. Instead, my phone calls, text messages, and e-mails have been ignored. Maybe Isidro will make good on his word. I have complied and brought the Impala in consistently to service. Unfortunately, it is becoming a full time job and the dealership will not pay my wages for missed time. Currently, the vehicle is leaking brake fluid in the cabin of the vehicle, including the brake pedal itself. I have attached a few pictures. It will have to be towed and I will be laughed at again. Please note that I frequently have to use a service dog due to disability. I made this clear to Isidro. Unfortunately, I was still given the smaller loaner vehicles which did not allow the service dog to fit. I hope that this unfortunate situation does not happen again. I hope the Bomnin family makes good on their assurance of a safe replacement vehicle. More

Failure to communicate once they have your money They refuse to return phone calls or emails. Once they have your money they are done with you! No follow up no communication! Had to drive to them 3 t They refuse to return phone calls or emails. Once they have your money they are done with you! No follow up no communication! Had to drive to them 3 times to get them to respond. This is not a business I will ever do business with again. I would rather pay more money for my car and get good customer service. More