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97 Reviews of Bomnin Chevrolet Dadeland - Service Center
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August 10, 2016
Inexcusably Ignoring the Customer and Problematic Vehicle Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautifu Think twice about purchasing/leasing a vehicle from Bomnin Chevrolet. On April 13, 2016, I leased a 2016 Chevrolet Impala LTZ v6. A seemingly beautiful vehicle. On May 18, 2016, I brought the vehicle in for service. At 1,662 miles, Bomnin service found the front right brake caliper to be leaking brake fluid. The force to engage the brake pedal was also not normal. The brake system was allegedly bled, but the symptoms remained. An a/c expansion tube was replaced as it was found to be making a "hiss/vacuum leak sound." This was also allegedly repaired, but the problems persist. Mr. Isidro Bomnin, Executive Manager, offered a "swap" of the vehicle for an almost identical vehicle. Unfortunately, the "swap" vehicle had extremely jerking driving behavior. I told this to JC, Service Manager, and he explained that this happens with "electronic transmissions". So, it did not make sense to swap a problematic vehicle for another problematic vehicle. I had no less than six (6) loaner vehicles during this time. On more than one (1) occasion, I asked the service employees if I would be able to drive a Tahoe as a loaner vehicle, but I was denied. However, it was very obvious that the Spanish speaking clientele were happily given the Tahoes as loaner vehicles. The Tahoe would have been closer to the LTZ line of my vehicle. On one (1) occasion, I was shamefully issued a used Chevrolet Cruze as a loaner vehicle. It had sales signs strewn all over the windshield, including writing that was in chalk. I could hardly see as a I drove home. As I pulled away, the staff laughed at me. During another service visit, a new Chevy Malibu was given to me as a loaner vehicle. I was never told that this vehicle was to be test driven as a replacement. Unfortunately, as I drove from Palm Beach County to Miami at night, the vehicle began to make scraping noises. I stopped at the Pompano station and a road ranger said there was something wrong (maybe the transmission), and that I best tow the vehicle. I then spent hours in the tow truck cab with 2 strangers. As I arrived at the dealership, I was again made the laughing stock. On July 3, 2016, I was in contact with Isidro Bomnin. Isidro relayed to me that he would be out of town on July 4, 2016. However, Isidro assured me that Juan Miguel in sales would complete the replacement. I contacted Juan Miguel on July 4, 2016, and he denied knowing anything regarding the replacement matter. Since that time, Isidro has not returned my phone calls and has not replaced the problematic vehicle. As an aside, I met with Arnaldo Bomnin and he attempted to get me into a "new lease" with a vehicle that was on the showroom floor. Isidro had given me his word that the replacement transaction would not incur any further costs. So, this "new lease" with money demanded up front was not what was agreed upon. In addition, I met with Mr. Price, my initial salesperson. He asked me what vehicle I was interested in. I told Mr. Price I was interested in a replacement vehicle. Mr. Price pulled a Chevrolet Tahoe around and said that a base model Tahoe would do. That's the last I heard from anyone at the dealership. This situation could have been remedied back in July 2016 when Isidro Bomnin assured me that the replacement would take place without any further hitches. Instead, my phone calls, text messages, and e-mails have been ignored. Maybe Isidro will make good on his word. I have complied and brought the Impala in consistently to service. Unfortunately, it is becoming a full time job and the dealership will not pay my wages for missed time. Currently, the vehicle is leaking brake fluid in the cabin of the vehicle, including the brake pedal itself. I have attached a few pictures. It will have to be towed and I will be laughed at again. Please note that I frequently have to use a service dog due to disability. I made this clear to Isidro. Unfortunately, I was still given the smaller loaner vehicles which did not allow the service dog to fit. I hope that this unfortunate situation does not happen again. I hope the Bomnin family makes good on their assurance of a safe replacement vehicle. More
by DCM
Employees Worked With
Arnaldo Bomnin, Dealer Principal, Isidro Bomnin, Executive Manager, Juan MIguel Rodriguez, Juan Carlos Herrero, Manny Acosta, John De La Torre, Raul Martin, Matthew Price, Yanisley Bomnin
August 10, 2016
Terrible service The worst dealership I've ever dealt with. Their service department is the horrible do yourself a favor and take it to another dealership. They The worst dealership I've ever dealt with. Their service department is the horrible do yourself a favor and take it to another dealership. They promised my car would be ready anddidn't look at it for four days. Once they do they never fix the problem More
by M99
Employees Worked With
Rene Marti
July 02, 2016
nightmare service Took my car for recall .now the car is dead. Most unresposible people I ever seen. They say that my car need over 3000 dollar in repairs .my car was i Took my car for recall .now the car is dead. Most unresposible people I ever seen. They say that my car need over 3000 dollar in repairs .my car was in perfect condition and they perfectly know that . When Iwent to pickup the car the mechanic said that the car may not work now. Is being over a month now and I decided to pickup the car by a towtruck because my car being exposed to the sun and rain and now noticed that the try to damage or steal the part of my hood. Any way I am a US Army Veteran disabled and don'thave the time and the condition to be dealing with people. My only choice is the court . See you there soon. Thank you. More
by corvette
Employees Worked With
mechanic .don't know the name, Juan Carlos Herrero, Fabian Villarreal
June 29, 2016
Worse nightmare I took my Car in perfect condition for recall and now my car is dead and doesn't work . Now, over a month in shop, they say that the car needs $300 I took my Car in perfect condition for recall and now my car is dead and doesn't work . Now, over a month in shop, they say that the car needs $3000 in repairs. All I want is my car working again they can forget about the the recall. I don't care any more .First they said the steering column needed to be replaced and now they add that the BCM ( computer ) also needs to be replaced. They will see me back in court soon. That my next step . Fabian Villarreal said that he just works there and has nothing to do with it . JC Herrera just give me some unreal explanation,different from the mechanic told me before. I just pick up my car in a tow truck and The manager JC didn't even want to look at me directly I'm a US Army Veteran disabled and i hate it when people take advantage of other people. THANKS GOD BLESS YOU ALL. More
by Nightmare
Employees Worked With
Juan Carlos Herrero, Fabian Villarreal
June 21, 2016
service desaster desaster, i went 4 time to change a tire, some part of the service do not know about their job, after they change my tire, my car was kind of painted desaster, i went 4 time to change a tire, some part of the service do not know about their job, after they change my tire, my car was kind of painted with some kind of Spray and they not inflate all tire, even the one that 1 change and pay 350 they not inflate.....after claim, they almost not give me a louner to drive....the folowing day i get back and they take out the paint, even i spoke to JC (director of service) he promise to check by himself the car but tire was neever inflate....disaster as a hole experience and process More
by gereferre
Employees Worked With
Juan Carlos Herrero, Fabian Villarreal
May 29, 2016
Excellent service Desde el 2014 he sido cliente de Bomnin Chevrolet , todos los servicios de mi auto han sido excelentes , gracias al correcto trabajo de Fabian Villar Desde el 2014 he sido cliente de Bomnin Chevrolet , todos los servicios de mi auto han sido excelentes , gracias al correcto trabajo de Fabian Villareal , al cual le he estado siempre muy agradecida. Ivis Gonzalez. More
by Ivis Gonzalez
Employees Worked With
Fabian Villarreal
May 20, 2016
Excellent service. Jc and his service team has helped me.with the uptmost professionalism and courtesy. They have gone out of there way to try and help md and make my se Jc and his service team has helped me.with the uptmost professionalism and courtesy. They have gone out of there way to try and help md and make my service process as easy as possible, i have gone to other dealerships but only at Bomnin Chevrolera service department have i felt like my concnerns have been truly heard. Thanks to thw bomnin service teams! More
by Jsantana71
Employees Worked With
Juan Carlos Herrero
May 02, 2016
Did I even get serviced? Not comfortable with service actually being done. I had my oil changed and I received my On Star report 3 days later and it said my oil life was at 36 Not comfortable with service actually being done. I had my oil changed and I received my On Star report 3 days later and it said my oil life was at 36%. I spent over a 1,000 dollars. They said I needed brakes but I am not sure I needed them? More
by Richard A Romeo
Employees Worked With
Fabian Villarreal
March 11, 2016
Horrible Customer Service in Service Department My complaint is with my daughter's treatment in the service department when she took her Spark for an oil change and to have two recalls taken care of My complaint is with my daughter's treatment in the service department when she took her Spark for an oil change and to have two recalls taken care of. She had been told by phone when she made the appointment that she would receive a loaner car. She was pretty much abandoned after she handed her keys to Fabian and was given a paper by him. When she went to get her belongings out of the car, she asked the gentleman who was taking her car what she was supposed to do with the paper. He didn't answer her. She waited around for two hours, thinking her loaner car would arrive any minute. Finally she asked why it was taking so long. (I would have inquired sooner, but this was all new to her.) Then she was told she was supposed to take the paper Fabian had given her to the Hertz desk to arrange for the loaner car. The Hertz guy told her she would be charged for tolls by plate unless she took the toll device from her car and put it on the loaner car - another little bit of info Fabian didn't bother to share with her. If this dealership is going to advertise great customer care, they should teach their employees how to provide it. My daughter felt very un-cared-for in the service department. More
by Abandoned in Bomnin
Employees Worked With
Fabian Villarreal
February 19, 2016
EXCELLENT SEVICE...AS USUAL 2/15/16 Mr. Isidro Bomnin (PERSONAL) Lorenzo Bomnin Chevrolet 8455 S. Dixie Hwy. Miami, FL 33143 Dear Mr. Bomnin: Once more your service 2/15/16 Mr. Isidro Bomnin (PERSONAL) Lorenzo Bomnin Chevrolet 8455 S. Dixie Hwy. Miami, FL 33143 Dear Mr. Bomnin: Once more your service department (Dennis Martin and Layderman Villas ) in conjunction with your Service Advisor Fabian Villareal saved my day!! BACKGROUND: For the past few months I have had an extremely SERIOUS situation with my LR tire that kept loosing air constantly! Time and time again it was taken down, placed on the water tank… but it showed NO BUBLES!! Nevertheless I had to, like every 2-3 days, replaced the lost air!! Today, as frustrated as you can imagine I may be with this “unknown mystery” I was “resigned” to buy a new tire….which as you can see a bit further down on this note… it would had been a complete WASTE OF MY MONEY something I don’t quite enjoy. Finally, this morning, after a more thorough investigation by Dennis and Layderman the “culprit” was found= a little tiny nail INVISIBLE to the naked eye = MISTERY SOLVED!!. Not only this save me money, but = who knows? = a possible accident in a highway, at high speed with terrible results. I just hope that this note will show to you and them my complete appreciation for what I would like to call A JOB VERY WELL DONE !! Sincerely yours, César R. Lastra President Pinecrest Translations Group c.c. J.C.Herrera More
by traductor2009
Employees Worked With
Dennis Martin and Layderman Villas in conjunction with Service Advisor Fabian Villareal , Juan Carlos Herrero
