Bomnin Chevrolet Dadeland - Service Center

Extremely Poor Customer Service ~~~~AVOID THIS PLACE AT ALL COSTS~~~~ I'm here voice my extreme discontent at my recent experience getting my car serviced at your dealership and t ~~~~AVOID THIS PLACE AT ALL COSTS~~~~ I'm here voice my extreme discontent at my recent experience getting my car serviced at your dealership and the continued lingering issues caused by - as far as I can tell, gross negligence and incompetence of your team. I saw their customer service rep responding to messages on here and contacted them directly - no response as of yet which is not surprising considering the extremely poor level of service I have received throughout this entire process. I'm sure they will respond with the same form answer to give the false appearance of even having the slightest care about their customers. I brought in my car on November 3 for service, and was told by Fabian that it would be a relatively routine and minor service and shouldn't take longer than a week. After taking almost a month I finally got my car back, this in of itself is reason for me to be upset with my service but is not the main reason I am writing this today. I am finding it difficult to describe in words just how poor the customer service I have received from the service team is. Fabian would continually give me assurances that the work would be done during a given week only to disappear and avoid my phonecalls, voicemails and attempts to reach him directly through the service dept phone number when his supposed deadlines would come and go. He would tell me that he would be coming in on Friday and Saturday to make sure work is getting done on the car for me to only find out that he didn't even show up for work those days when I spoke to other members of the service department. About half way through the service process I began receiving calls from Hertz claiming that I had not returned the loaner vehicle provided by your dealership - I raised this issue to Fabian and he told me that he took care of it. Only for me to receive the same exact call the following week and now been getting them DAILY - even after speaking with your team multiple times and given assurances that it had been taken care of. Yesterday I called trying to resolve this issue and it took me over a half hour just to get somebody on the phone who would even listen to my issue - Shantal (spelling), at the service dept who has been the lone bright spot amongst the multitude of issues I have been experiencing with your team. She attempted to get the issue resolved but mentioned that the rental team was unavailable at that time. Furthermore I asked to speak to a service manager to voice my discontent with this process - I left a message with their assistant and have yet to hear back. Not surprising considering the track record of your other employees in reaching back out to customers. I hope you can understand how upset I was when I received the same call again today from Hertz claiming I hadn't returned the vehicle - even though it has been back for almost a week now. I proceeded to deal with the same issue with your service team until getting back in contact with Shantal - who mentioned that the rental team is also unavailable at this time. At this point I feel like I have exhausted all of my reasonable options in resolving this issue short of showing up in person and demanding change - taking EVEN more time out of my work day to resolve an issue entirely created by the incompetence of Fabian and other members of the team over there. These people are dishonest, disrespectful and frankly unprofessional. I will not be doing business here again and will be making it my mission to inform others of their poor business practices. More

The people do not keep their word, they never called Awful experience. They never call when they say they would. Havent even touched my car while they said they would. They do not know what customer serv Awful experience. They never call when they say they would. Havent even touched my car while they said they would. They do not know what customer service is. They dont greet, say sorry for you wait ..nothing at all. More

Oil change and recall services I was advised that the services will take up to 2 days to be completed (recalls) and I was given a loaner (Chevrolet Cruze). I noticed immediately tha I was advised that the services will take up to 2 days to be completed (recalls) and I was given a loaner (Chevrolet Cruze). I noticed immediately that it was dirty /dusty from outside and the service rep. doing the outside inspection agree with me, the inside was dingy. I went back to the service desk and asked to change for another car. I was provided another Chevrolet Cruze also dirty in and out but less than the first one. At this time I decided to keep this last one and left. More

Best dealer and car service I've experienced Bought my second car and Lorenzo-Bomnin Chevy. Before landing at their dealership I scouted around looking for my future (now present) car as anyone w Bought my second car and Lorenzo-Bomnin Chevy. Before landing at their dealership I scouted around looking for my future (now present) car as anyone would do. As soon as I entered their dealer for the first time before their now newly renovated facilities, I already felt it was the right place. Large chevy collection, great prices, great sales people who helped make my purchase not only affordable but worry free. Post purchase, any time I have ever taken my car in for service. I have always been treated respectfully and almost like family, they always go above and beyond to help. always fast and always courteous. Today after a standard service for an oil change - Axel Torrens, helped through my service. He was not only fast and courteous as said above but was able to make this possibly the best service experience ever. I would recommend them to anyone looking for their next car, especially if their looking for a chevy and a hot camaro like my car is. More

Great service I had a great experience servicing my 2014 Chevy Traverse at Lorenzo-Bomnin. Upon arrival, I was greeted immediately by Axel, and sent on my way with I had a great experience servicing my 2014 Chevy Traverse at Lorenzo-Bomnin. Upon arrival, I was greeted immediately by Axel, and sent on my way with a loaner vehicle. Definitely recommend! More

Outstanding service! I arrived to the service department unannounced. My wife and I were traveling from Northwest Florida and discovered a problem with one of our tires. I arrived to the service department unannounced. My wife and I were traveling from Northwest Florida and discovered a problem with one of our tires. We decided that it would not be safe to continue travel until the problem was resolved and found the nearest Chevrolet dealer. Good decision! We were greeted by Axel and from the time we entered the dealership until the time we left Axel was encouraging, professional, courteous and proficient. He quickly diagnosed the problem, explained what it would take to resolve the problem, got the right people on the job and had us safely on our way in no time at all. I now sit safely at my desk (back in Northwest Florida) writing this review. Axel, thank you for superior service. More

Quick, professional service Great experience changing the oil on my 2011 Chevy Camaro! Very friendly service staff that were extremely helpful. Always return for maintenance and Great experience changing the oil on my 2011 Chevy Camaro! Very friendly service staff that were extremely helpful. Always return for maintenance and future purchases. More

1st Oil change, Recalls fixed I also bought my 2014 Chevrolet Corvette Stingray here. The service agent and service manager were very friendly courteous, and managed to have all s I also bought my 2014 Chevrolet Corvette Stingray here. The service agent and service manager were very friendly courteous, and managed to have all service performed in a very reasonable time the same day. The time and the fact that they were able to perform all of the recall work and adjustments in 1 visit was very important as I traveled a hundred miles down to Miami specifically rather than take it to a more local dealer with less experience with the new corvettes. I am very happy that I did so. Now, about the sales experience, The salesman was also friendly, courteous, and more importantly well informed and knowledgeable about the vehicle he was selling. At the time a corvette matching my requirements that was not pre-ordered was very scarce. I contacted the dealership via email and within 2 weeks they were able to present two cars that matched my criteria. This was a great sales experience. More

Great Service Rep! Axel Torrens Lorenzo Bomin Chevrolet has been great to me and my Malibu from the beginning. I recently went to Lorenzo Bomin for a recall and quick fix to my remot Lorenzo Bomin Chevrolet has been great to me and my Malibu from the beginning. I recently went to Lorenzo Bomin for a recall and quick fix to my remote start on my 2012 Malibu. Mr. Torrens was very helpful and attentive to my problems. Quickly set my car up with service and I was in and out very quickly. Truly recommend this dealership for any sales and service. More