Bomnin Chevrolet Manassas - Service Center

Had a longstanding Tahoe appt for Apr 17 2024 at 10:15. Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Pa Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Package that I purchased when I bought the new 2020 Tahoe from Bomnin in 2020. It wasn’t touched until 11:30, and only after I complained to Giovannie, the service tech. It finally came out of the garage after the oil change at 12:15 and just sat there with no one coming to the waiting room to tell me whether it was finished and ready for pickup. Only when I headed to the service office at 1230 did Abel (another service tech) intercept me and apologize for the inconvenience. I reminded him this exact thing happened last Fall with the same vehicle and I was assured that it would never happen again. So, in summary, I’ve bought 2 expensive vehicles from Bomnin in 2020 and 2021, purchased the pricey Platinum service package for the Tahoe, made an appt weeks in advance, showed up a few minutes early to help their schedule, told them I would be waiting, and they don’t touch the vehicle for an hour and a half!? And this was the second time this happened with the same vehicle within a year! My 2017 Vette was in the day before at the same time with zero issues and timely service, so I know they can do the right thing. Why pretend to have preferred customers, if this is the treatment they get? Why so much trouble with a Tahoe with 19K miles on it, as it’s like new?! Once the Platinum Package expires, I plan to go elsewhere for Tahoe maintenance. More

The worst experience I have ever had with a Chevy dealer. 45 years as a Chevy buyer I was lied to by the mechanic daily. Had to return the vehicle after renting a car for 3 days. Then a week before I receive 45 years as a Chevy buyer I was lied to by the mechanic daily. Had to return the vehicle after renting a car for 3 days. Then a week before I received my vehicle. I will be buying a dodge from now on. More

Lack of proper parts to service Chet cars,,need to do much better to be competitive with other gym deslers much better to be competitive with other gym deslers More

They were upfront and honest. Did not try to up charge me on anything. Greatly appreciated! Did not try to up charge me on anything. Greatly appreciated! More

Poor communication. Took 5 days to do nothing. Lied about required work. Gave an outrageous estimate to do work they couldn't justify. Took 5 days to do nothing. Lied about required work. Gave an outrageous estimate to do work they couldn't justify. More

Good service and the service person was polite and told me what to expect. Thanks. me what to expect. Thanks. More

they were very prompt, efficient and friendly. Always a pleasure to deal with the workers and staff Always a pleasure to deal with the workers and staff More

Service was performed to my liking. Service advisor was polite and professional. Advice was honest. Service advisor was polite and professional. Advice was honest. More

Criss Romero and the cashier personnel are very helpful. Service department are very disrespectful and unhelpful. Service department are very disrespectful and unhelpful. More

Fast service on an oil change. Excellent customer service! Nice clean waiting area with tv. Excellent customer service! Nice clean waiting area with tv. More