Three weeks Ago I bought a new car. I did not like that before I drove off (but after the sale was made) The salesman left me waiting and went on to search for other customers ( potential sales ). I was not able to find him as I needed him to get my family member a water bottle, while we were already singing papers. When I saw him again he was sitting down with other customers. I just don't think this looks good. It shows that the main concern is high volume sales, not having customers return. I do not think I will be going again to this dealership. I referred a coworker because of the good prices. He ended up buying another car. He shared with me that the salesman did the same thing to him. Once the sale was made, the sales person went to take care of other customers. How about incentives for referral (which end up in a sale!, An oil change?) I inquired about those, and my questions were ignored. I wont be servicing my car at Bomnin. Lastly, do not pressure customers into writing a review on dealer rater while the customer is sitting next to the sales person as this will not be an honest review.
1) Do not leave one customer for another once a car is sold (wait until he drives away) Please make sure the original customer does not feel like a number.
2) Provide some kind of incentive for referrals, or at least acknowledge it.
I hate not giving positive reviews but I feel strongly about this experience.