Bondy's Toyota

I contacted Bondy’s on 9-15-23 to order a key fob for my son’s 05 Avalon. I was told the total would be $148.63 for the fob and $125 to program it. I asked if there were any additional fees and I was told N son’s 05 Avalon. I was told the total would be $148.63 for the fob and $125 to program it. I asked if there were any additional fees and I was told No. The fob was on back order so I didn’t hear anything for a while but called about 3 months later to check on it. My son went to get it and have it programmed. He was told only the drivers door would work & if he wanted all four doors to open with the fob he would have to pay an additional $120 for a diagnostic test. He’s a college student and didn’t want to spend that kind of money so he declined. When he got home he told me the fob didn’t even work on the driver’s door. The following day I went to Bondy’s and spoke someone there (Mr VT). I explained the situation and asked for a refund. He said, I’m sorry but that’s not how it’s done here. Let me explain why the car needed a diagnostic test. I didn’t care at that point because the fob was useless and I could see that all Bondy’s wanted was MORE money. I then asked to speak with someone in charge and he said smugly, welllll, that would be me. I asked to speak to someone else but there wasn’t anyone available. I then got in my car and contacted my attorney. A few weeks later, a letter was drafted from our attorney and once Bondy’s received it, I got a full refund. So apparently that is the way things are done at Bondy’s Toyota. Mr VT just didn’t know. Over the years we have purchased two vehicles from Bondy’s Toyota and had great experiences there. Unfortunately, this is the reason why car salespeople have bad reputations. Many of them are shady and they attempt to take advantage of young adults (ie my son) who might not know any better or women (because they think we don’t know anything about cars). It’s insulting and I will never purchase another car from there again. More

Very responsive and helpful with customer’s actual needs! I came in wanting something that wasn’t even on the lot yet, but they didn’t try to change my mind. Just helped me get what I actually wanted. So ref I came in wanting something that wasn’t even on the lot yet, but they didn’t try to change my mind. Just helped me get what I actually wanted. So refreshing More

Excellent, no hassle buying experience. We have bought 2 vehicles now from Gary Pollard, "The Fist Pump Guy," at Bondy's Toyota in Enterprise and have been extremely pleased with Gary both t We have bought 2 vehicles now from Gary Pollard, "The Fist Pump Guy," at Bondy's Toyota in Enterprise and have been extremely pleased with Gary both times. We never felted rushed and Gary was great to answer any questions we had. We would definitely ask for him again. Chris Kramer helped us with the completion of our paperwork and was also very friendly, patient and professional. We couldn't be happier with our sales experience or with our vehicles! More

2014 Used Purchase We caught Devon 15 minutes before Friday night closing, and without hesitation or reservation, he provided the keys to our vehicle of interest, and in We caught Devon 15 minutes before Friday night closing, and without hesitation or reservation, he provided the keys to our vehicle of interest, and invited us to take it for a ride. Saturday morning we returned and test drove again, subsequently making the purchase. Negotiating for an acceptable price was straight forward, no back and forth, no stress. Easily the most relaxing car buying experience we have encountered. Devon was very patient, friendly, courteous and professional. Chris Kramer was equally friendly, courteous, and professional. Very efficient with his NCIS, projection style, computer desk top! No complaints. More

Buying a new RAV4 My husband and I traded our 2013 Prius for a 2018 RAV4 and we had a great experience! From our salesman Chris Johnson we got expert knowledge of the v My husband and I traded our 2013 Prius for a 2018 RAV4 and we had a great experience! From our salesman Chris Johnson we got expert knowledge of the vehicle. Mike Williams gave us a great deal on our Prius and Kevin Woodall helped us with all the financing. This is our 5th vehicle from Bondy’s Thanks from the Sims family! More

They don't get any better than Bondy's & "The Fist Pump Guy" We recently purchased a 2018 Toyota Camry from Gary "The Fist Pump Guy" Pollard at Bondy's Toyota in Enterprise. This is now the 3rd car we've bought We recently purchased a 2018 Toyota Camry from Gary "The Fist Pump Guy" Pollard at Bondy's Toyota in Enterprise. This is now the 3rd car we've bought from them, and each experience has been hassle free, and dare I say enjoyable. From the General Sales Manager Jonathan Sewell, to the Business Manger Kevin Woodall, everyone was very friendly, accommodating, and helpful. Gary's motto is "Selling cars the right way, because it's the only way I know how." For some salesmen, those would just be fancy words that sound good, but they wouldn't be grounded in reality - but we saw first-hand that Gary lives them out. I HIGHLY recommend Gary Pollard and Bondy's Toyota Enterprise! More

The Big Easy! Great folks, Devon, Jahmal and Chris were great, answered all questions for 3 weeks. No pressure, no fuss. Took care of my needs. Best buying experien Great folks, Devon, Jahmal and Chris were great, answered all questions for 3 weeks. No pressure, no fuss. Took care of my needs. Best buying experience, EVER. More

CAR LEAKING OIL AFTER OIL CHANGE! I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waitin I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waiting room, I’m told by service advisor Christopher William Leckie there's an oil leak in my vehicle. The oil change was done by the mechanic Demarco Braden of Toyota who shows me the leak shortly after I was informed. The leak didn't look that bad at the time, so I didn't think too much of it. However, about a month later the oil leak gets worse, and is now leaving noticeable random spots everywhere I park which tells me that something could have possibly went wrong during the oil change for the simple fact that my car was NOT leaking oil like this prior to the service done to it by Toyota. To be fair of the situation, I take my vehicle to another trusting auto shop and mechanic for a second opinion. They discover the bad oil leak is coming from the timing cover, and they feel that the only way that could have happened is if Toyota possibly put the wrong oil in my car. I go back to Toyota and speak with the service manager Terri Denney to have it looked at again to see what could have possibly went wrong during my oil change. She scheduled me to see the head mechanic John aka JB to look at my car the very next day. Based on John's inspection, he feels that the leak coincidentally just happened around the time of my oil change due to age of vehicle. In my opinion, that's too much of a high coincidence, so I asked John to get an oil sample of my vehicle sent off to have it checked out to ensure they put the proper oil in my vehicle, and that we would just go from there to see what happens. John agrees it's a good idea, and asks his supervisor Terri in regards to getting an oil sample done. Unfortunately, Terri informs John to inform me that she WILL NOT honor getting an oil sample checked out for my vehicle, and said that I would need to get an oil sample and get it checked out by myself. That response and service coming from the service manager is highly unsatisfying and unacceptable. I gave the staff and company plenty of chances to try to do the right thing on getting this situation resolved. Them not willing to have my oil checked out to see what's causing the problem looks shady and raises a RED FLAG! My vehicle is an ‘05 Toyota with only 70k+ miles on it. For it to leak oil this bad shortly after its annual oil change by Toyota is no coincidence in my opinion. I feel that Toyota of Enterprise are at fault to the damage of my vehicle, and are trying to cover up their mistakes. I have no choice, but to take further action, and seek service and help elsewhere. More

amazing and professional Best service from Seana Corsale. Courteous and helpful! This is my third purchase from her at this location, and I could not be more pleased with th Best service from Seana Corsale. Courteous and helpful! This is my third purchase from her at this location, and I could not be more pleased with the customer service and attention to my needs! More