I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waiting room, I’m told by service advisor Christopher William Leckie there's an oil leak in my vehicle. The oil change was done by the mechanic Demarco Braden of Toyota who shows me the leak shortly after I was informed. The leak didn't look that bad at the time, so I didn't think too much of it.
However, about a month later the oil leak gets worse, and is now leaving noticeable random spots everywhere I park which tells me that something could have possibly went wrong during the oil change for the simple fact that my car was NOT leaking oil like this prior to the service done to it by Toyota. To be fair of the situation, I take my vehicle to another trusting auto shop and mechanic for a second opinion. They discover the bad oil leak is coming from the timing cover, and they feel that the only way that could have happened is if Toyota possibly put the wrong oil in my car.
I go back to Toyota and speak with the service manager Terri Denney to have it looked at again to see what could have possibly went wrong during my oil change. She scheduled me to see the head mechanic John aka JB to look at my car the very next day. Based on John's inspection, he feels that the leak coincidentally just happened around the time of my oil change due to age of vehicle. In my opinion, that's too much of a high coincidence, so I asked John to get an oil sample of my vehicle sent off to have it checked out to ensure they put the proper oil in my vehicle, and that we would just go from there to see what happens. John agrees it's a good idea, and asks his supervisor Terri in regards to getting an oil sample done.
Unfortunately, Terri informs John to inform me that she WILL NOT honor getting an oil sample checked out for my vehicle, and said that I would need to get an oil sample and get it checked out by myself. That response and service coming from the service manager is highly unsatisfying and unacceptable. I gave the staff and company plenty of chances to try to do the right thing on getting this situation resolved. Them not willing to have my oil checked out to see what's causing the problem looks shady and raises a RED FLAG!
My vehicle is an ‘05 Toyota with only 70k+ miles on it. For it to leak oil this bad shortly after its annual oil change by Toyota is no coincidence in my opinion. I feel that Toyota of Enterprise are at fault to the damage of my vehicle, and are trying to cover up their mistakes. I have no choice, but to take further action, and seek service and help elsewhere.