Bondy's Toyota

I contacted Bondy’s on 9-15-23 to order a key fob for my son’s 05 Avalon. I was told the total would be $148.63 for the fob and $125 to program it. I asked if there were any additional fees and I was told N son’s 05 Avalon. I was told the total would be $148.63 for the fob and $125 to program it. I asked if there were any additional fees and I was told No. The fob was on back order so I didn’t hear anything for a while but called about 3 months later to check on it. My son went to get it and have it programmed. He was told only the drivers door would work & if he wanted all four doors to open with the fob he would have to pay an additional $120 for a diagnostic test. He’s a college student and didn’t want to spend that kind of money so he declined. When he got home he told me the fob didn’t even work on the driver’s door. The following day I went to Bondy’s and spoke someone there (Mr VT). I explained the situation and asked for a refund. He said, I’m sorry but that’s not how it’s done here. Let me explain why the car needed a diagnostic test. I didn’t care at that point because the fob was useless and I could see that all Bondy’s wanted was MORE money. I then asked to speak with someone in charge and he said smugly, welllll, that would be me. I asked to speak to someone else but there wasn’t anyone available. I then got in my car and contacted my attorney. A few weeks later, a letter was drafted from our attorney and once Bondy’s received it, I got a full refund. So apparently that is the way things are done at Bondy’s Toyota. Mr VT just didn’t know. Over the years we have purchased two vehicles from Bondy’s Toyota and had great experiences there. Unfortunately, this is the reason why car salespeople have bad reputations. Many of them are shady and they attempt to take advantage of young adults (ie my son) who might not know any better or women (because they think we don’t know anything about cars). It’s insulting and I will never purchase another car from there again. More

CAR LEAKING OIL AFTER OIL CHANGE! I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waitin I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waiting room, I’m told by service advisor Christopher William Leckie there's an oil leak in my vehicle. The oil change was done by the mechanic Demarco Braden of Toyota who shows me the leak shortly after I was informed. The leak didn't look that bad at the time, so I didn't think too much of it. However, about a month later the oil leak gets worse, and is now leaving noticeable random spots everywhere I park which tells me that something could have possibly went wrong during the oil change for the simple fact that my car was NOT leaking oil like this prior to the service done to it by Toyota. To be fair of the situation, I take my vehicle to another trusting auto shop and mechanic for a second opinion. They discover the bad oil leak is coming from the timing cover, and they feel that the only way that could have happened is if Toyota possibly put the wrong oil in my car. I go back to Toyota and speak with the service manager Terri Denney to have it looked at again to see what could have possibly went wrong during my oil change. She scheduled me to see the head mechanic John aka JB to look at my car the very next day. Based on John's inspection, he feels that the leak coincidentally just happened around the time of my oil change due to age of vehicle. In my opinion, that's too much of a high coincidence, so I asked John to get an oil sample of my vehicle sent off to have it checked out to ensure they put the proper oil in my vehicle, and that we would just go from there to see what happens. John agrees it's a good idea, and asks his supervisor Terri in regards to getting an oil sample done. Unfortunately, Terri informs John to inform me that she WILL NOT honor getting an oil sample checked out for my vehicle, and said that I would need to get an oil sample and get it checked out by myself. That response and service coming from the service manager is highly unsatisfying and unacceptable. I gave the staff and company plenty of chances to try to do the right thing on getting this situation resolved. Them not willing to have my oil checked out to see what's causing the problem looks shady and raises a RED FLAG! My vehicle is an ‘05 Toyota with only 70k+ miles on it. For it to leak oil this bad shortly after its annual oil change by Toyota is no coincidence in my opinion. I feel that Toyota of Enterprise are at fault to the damage of my vehicle, and are trying to cover up their mistakes. I have no choice, but to take further action, and seek service and help elsewhere. More

TERRIBLE!!!! TERRIBLE DEALER TO DEAL WITH. My car broke down and was towed to Bondy's Toyota. At the time it was towed my car was starting. After speaking with the TERRIBLE DEALER TO DEAL WITH. My car broke down and was towed to Bondy's Toyota. At the time it was towed my car was starting. After speaking with the representative in service I was told that the problem was the water pump. Paid $600.00 for a water pump, (outrageously high price) then when I went to the dealer my car would not start. It was left on their lot with the doors unlocked and I was told I needed an engine. I paid them the $600.00 just so I could get my car back and off of their lot. Decided to have the car towed back to West Palm Beach Florida (where I live) and had my mechanic look at to. He told me that I needed an engine and a radiator and the only way my radiator could have had a crack from one end to the next is if someone drove my car hot at a high rate of speed. The only place that had my car was Bondy, so they blew my engine and cracked my radiator. Now I need a new motor and radiator. The only reason my car went to them is because I broke down pass Dothan and was too far away from the dealership in Montgomery that I had used prior and had great service. I would not recommend anyone using Bondy's service department. They are high priced and won't even give you any paperwork on test they performed, only want to give you a printed bill. More

Outstanding Customer Service! I visited Bondy's Toyota on July 29th to have some routine maintenance done. When I arrived, Frances was the one that greeted me and got all of my inf I visited Bondy's Toyota on July 29th to have some routine maintenance done. When I arrived, Frances was the one that greeted me and got all of my information from my vehicle. I waited on my vehicle in the waiting room. Once my vehicle was ready, Frances approached me and told me my vehicle was ready and showed me where to check out. Once I started to leave, I asked her if she knew where my vehicle was parked, because it was storming and I didn't see it. She actually went out in the rain and pulled my vehicle under shelter so I wouldn't get soaked. Every employee that approached me was friendly and offered food they had in the lobby. This was my first visit and I received outstanding customer service. I will definitely be returning. Thank you Bondy's Toyota! More

Outstanding Customer Satisfaction Had a problem with the FJ that I had just bought, called Cheryl, and within 15 minutes the issue was resolved and someone had driven out to help. Can Had a problem with the FJ that I had just bought, called Cheryl, and within 15 minutes the issue was resolved and someone had driven out to help. Cannot stop saying good things about the customer service that Bondy's has. It is good to see that still is practiced. Well done you really know how to take care of your customers after the sale. More

This dealership tried to convince me to get lots of unnecessary service done. Several times I took my car to other service businesses and I was informed that the service was unnecessary and that they w unnecessary service done. Several times I took my car to other service businesses and I was informed that the service was unnecessary and that they were trying to take advantage of my lack of experience (I am a 23 year old female). The service I initially had done at this location was also more expensive than prices I later found at other locations. The people are friendly but I have been frustrated and disappointed in the overall experience. More