Boniface Hiers Chevrolet

First, I want to say that I haven't gotten my Camaro fixed yet; the part is back-ordered however, I wanted to start this review now and will update after my car is actually fixed. My husband noticed o fixed yet; the part is back-ordered however, I wanted to start this review now and will update after my car is actually fixed. My husband noticed on a Tuesday that the drivers side window was grinding and wouldn't go up. He went online to make an appointment (warranty work so have to go to the dealership). The first appointment available was the following Monday. Our window was all the way down, so my husband rigged a piece of cardboard in the window to keep bugs and critters out until we could get it into the dealership. We drop the car on a Monday. The service department stated that the part we needed was back ordered (not sure where they order from, but I looked online today at several parts places, include GM, and they all have parts available for electric windows). I should mention that my husband had to tell them 4 times that it was a 2019 Camaro and not a 2015. I'm not sure why they couldn't put the right year into the computer? I did make my husband call the following day to make sure they ordered the correct part because even when we arrived to pick up the car, they called it a 2015 again. We asked if they could at least get the window up so that we could drive it until the part came in. No, we can't do that; really? My husband and I got home and got the window 3/4 the way up. You can't tell me that they couldn't at least do that. They had the door pulled apart to see what was wrong, they could have lifted the window (I know it can be done; I've read directions on how to do it). Next, when we pick up the car, they tell us the keys are in it. I'm sorry, but I have a $30,000 car, window down, and they leave my keys in the car? Come to find out, they weren't in the car and it took them 10 minutes to find them. The next day, they call and say that we have to pay our deductible. I have to pay for work on my car before the work is even done, or they even have the part? We paid, but that isn't right. I have NEVER paid for anything before I got the product or service completed! If this wasn't warranty work, we would not be going here. I'm not sure why we are being treated this way. This kind of customer service is HORRIBLE!! I only pray that leaving this review won't adversely affect my car getting fixed. We have one of the premium Chevy cars and I don't appreciate being treated like this. We pay a lot of money for that car and I expect to be treated with respect at these dealerships. As I mentioned, my car isn't fixed yet. Once it is, I'll come back and update if it goes better than the initial assessment. I don't know if my husband dealt with any one person in the Service Department so I can't review an actual person. This review is as a whole, for the moment. More

Kyle Brown Kyle was very knowledgeable, nice and helpful. We would come back to him. helpful. We would come back to him. More

Brian was easy to work with. There was no sales pressure and he was very professional. I would highly recommend Brian There was no sales pressure and he was very professional. I would highly recommend Brian More

Brought my 30k mile 2020 Silverado in for service. Boniface as a dealer is clearly pushing “recommended” service which included a coolant flush, brake fluid change, transmission fluid and differential Boniface as a dealer is clearly pushing “recommended” service which included a coolant flush, brake fluid change, transmission fluid and differential service. Never heard of a vehicle with 30k mi needing any of this. All of these items are in the service manual to be done at 150,000mi, and 95,000mi or 5yr/3yr respectively. Have been coming to this dealership since 2009 and never had an issue until change of ownership. Extremely unfortunate, will not bring my vehicle back. More

Bobby, in the service department, went above all expectations on helping me get my Equinox in and taken care of. Thank you, Bobby. expectations on helping me get my Equinox in and taken care of. Thank you, Bobby. More

Kyle brown was excellent in every way and helped me get into the car we wanted into the car we wanted More

Bobby explained everything and helped with the service of my vehicle. Also, he made sure that all the proper updates were offered. my vehicle. Also, he made sure that all the proper updates were offered. More

I didn’t like that the sale price of the vehicle was more than what it was listed for on the internet but My salesman Matthew Bell was polite, informative, and professional than what it was listed for on the internet but My salesman Matthew Bell was polite, informative, and professional More

Each time I have taken my car to Boniface Hiers for servicing, Bobby has been my assigned service manager. He has consistently done a good job of managing the service and making sure my car was well ta servicing, Bobby has been my assigned service manager. He has consistently done a good job of managing the service and making sure my car was well taken care of. I'm thankful for the work done well! More

Brian Gregory was attentive to our wants and was able to find us the car we were looking for. He helped us through the purchase and strongly recommend his knowledge and expertise. Excellent. find us the car we were looking for. He helped us through the purchase and strongly recommend his knowledge and expertise. Excellent. More