Back

Boniface Hiers Chevrolet

Melbourne, FL

4.7
883 Reviews

800 South Harbor City Boulevard

Melbourne, FL

32901

Directions

By Type

Showing 883 reviews

October 02, 2021

Excellent service department. Courteous and efficient. Questionable practices in sales.An attempt to buy out a lease added an $899. fee not in the contract. More

by cksmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Oct 04, 2021 -

Boniface Hiers Chevrolet responded

cksmith, Thanks for posting your thoughts regarding our Chevrolet dealership. I appreciate the kind words for the Service Team. Regarding the $899 fee not in the contract, I believe you are speaking of the dealer fee, which dealers charge when a vehicle is purchased. This processing fee is not a questionable practice, and everyone pays the $899 fee, including employees purchasing vehicles. Some dealerships charge much more for this same dealer fee. Again, I appreciate your post and the opportunity to be able to respond here on Dealerrater.

October 01, 2021

Brian was great at assisting me in getting an oil change. The oil change took too long, an hour and a half to be completed, but Brian’s professionalism and knowledge made the paperwork portion of the process More

by Guardianzeroeight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in the service department
Oct 04, 2021 -

Boniface Hiers Chevrolet responded

Guardianzeroeight, It's really great to get to read your thoughts regarding your experience with Brian. I would like to let you know that we are constantly trying to shave off time where permitted to have an oil change done, but with a car wash as well, it does seem to run slightly over an hour. Some clients ask for the vehicle to not be washed in order to save another 15-20 minutes. I appreciate your sharing your review and excellent rating as well!

September 28, 2021

Bobby Sternberg is always very professional and helpful. He keeps me informed regarding the work progress. More

by Silverado2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Sep 28, 2021 -

Boniface Hiers Chevrolet responded

Silverado2017, Thanks so much for sharing a very positive rating and a little praise for Bobby S. as well!

September 24, 2021

The sales person I dealt with nothing short of exceptional Matt Bell did sell me a p/u truck that I was unsure of he sold me with no pressure at all thanks Matt More

by Bigwe47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bell, Joy Carver
Sep 27, 2021 -

Boniface Hiers Chevrolet responded

Bigwe47, It's wonderful to see your very positive rating and get to read about how easy Matt B. was to deal with. Thanks very much for taking time out to share on Dealerrater!

Sep 27, 2021 -

Bigwe47 responded

Matt and the rest of his support family at BONIFACE HIERS were outstanding with me ,,, I thank them all !!!!!!

September 24, 2021

I am new to the area, my truck broke down and ended up having to be in the shop at the dealership for a week. Sophia in the service department was so responsive and helpful throughout the entire time. More

by Krystal G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophia de la Jara
Sep 27, 2021 -

Boniface Hiers Chevrolet responded

Krystal, We appreciate our 5 Star rating and especially the kind words left regarding your interaction with Sophia. Thank you for sharing!

September 24, 2021

Easy in and out. Service Advisor was top notch. Kept me informed start to finish. More

by Awright340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Sep 27, 2021 -

Boniface Hiers Chevrolet responded

Awright340, Thank you for taking some time to leave a very positive rating and a bit of great feedback!

September 23, 2021

Bobby in service was the best quick service oil change took less than an hour More

by Grandpa536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Sep 23, 2021 -

Boniface Hiers Chevrolet responded

Grandpa536, Thank you for not only a 5 Star rating but some praise for Bobby S. as well. Appreciate your sharing very much!

September 21, 2021

Tim Heller our service rep is superior to work with at BH. He takes care of all our service requests. Gold Star! More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Heller
Sep 21, 2021 -

Boniface Hiers Chevrolet responded

Ann, I really appreciate the kind words for Tim Heller, great reading your thoughts and seeing your 5 Star rating. Thank you for sharing!

September 19, 2021

I saw a chevy silverado on their website and I was interested so I filled out the form was contacted by Tristan. He was very nice to talk with and I set up a time to go there and see and most likely b More

by Moose
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tristan Sutcliffe
Sep 20, 2021 -

Boniface Hiers Chevrolet responded

Moose, I am very sorry that your experience with our Chevrolet store was not what you had expected. As I'm sure you are aware, right now we are certainly in a definite supply and demand situation as are most all dealerships that I know of in our area. and so it appears in much of the country. Our inventory trickles in like every other store and it is causing market adjustments everywhere for most cars and trucks, especially hard to come by models. We make every attempt to give our clients a heads up before they make trips to our dealerships. We hope that this current situation will let up as time passes and our lots can again be full. Again, I apologize for your experience.

September 18, 2021

Solid service dept, always take good care of my trucks needs. Never too long of a wait and good prices More

by jeff03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Bobby Sternberg
Nov 09, 2021 -

Boniface Hiers Chevrolet responded

jeff03, Thanks so much for the great feedback...and for servicing your truck with us. I appreciate you sharing your thoughts with our Dealerrater audience!

...
51
...