Boniface Hiers Kia

From the moment I contacted Chaselin, the internet assistant I knew I was dealing with a professional dealership.JP my sales associate was knowledgeable of the vehicle I needed, caring and a no pressu assistant I knew I was dealing with a professional dealership.JP my sales associate was knowledgeable of the vehicle I needed, caring and a no pressure gentleman. Daniel helped us work out the numbers. He took the time to come over and introduce himself to me. He to was professional and comforting. JP walked me through the entire process. He is a special young man. Last but not least Scott in finance was pleasant, explained everything to me. He had me smiling and I left the dealership relaxed and pleased with my choice. I will definitely recommend Boniface Hiers Kia to my friends and family. More

2012 Volkswagen Eos Luxury trim Boniface-Hiers Kia of Melbourne, Florida We purchased the vehicle on Jan 13, 2024. The vehicle appeared to be in very good condition.  The engine bay was exceptionally Melbourne, Florida We purchased the vehicle on Jan 13, 2024. The vehicle appeared to be in very good condition.  The engine bay was exceptionally clean.  The dealer explained that the car was titled in California and shipped to Melbourne, FL (it was from Pennsylvania and subsequently, South Carolina).  The dealer noted that the vehicle had been serviced by local VW dealer on Jan 3,2024.  The dealer reassured us that all necessary maintenance was already performed.  The dealer was adamant that a noticeable oil smell was the product of a recent oil change; he even highlighted a Jan 9, 2024 Full Synthetic Oil change and Safety Inspection.  The vehicle was sold as is, but the sales manager stated that they always stand behind their vehicles, especially if something obvious quickly becomes apparent.  The Boniface-Hiers dealerships marketing stresses the value of the customer and quality checks on vehicles. After one tank of gas and approximately two weeks:  an oil smell was very obvious. A cursory inspection of the engine bay revealed copious amounts of oil on the HPFP, PCV system, upper timing chain cover and lower timing chain cover.  The plastic engine cover under the hood was removed and we found oil leaking and puddling from every inch of the upper engine seal, as well as the vacuum pump. We scheduled a visit with a reputable and licensed VW focused technician.  An extensive evaluation showed oil leaks must have been of long duration and any technician could not have ignored the obvious problems.  We authorized the required repairs with the repair shop on February 20, 2024.  We were without the vehicle for 10 days. We reached out to Boniface Hiers Kia’s Used Car Sales Manager February 21, 2024.  He insisted that it was impossible that these were preexisting conditions prior to the sale.  He reiterated that the residual oil on the engine was from said oil change and insinuated that the massive leaks and puddling were caused by a grandmother driving 35 mph one mile to church daily on the A1A.  He was not very interested in pursuing the truth but assured us the owner would be contacting us. We have received no communication from the owner or the manager.  We never asked for any money. We don’t want this to happen to anyone else. We contacted the VW service team at the local dealership.  Their service team informed us that on January 5, 2023, an upper engine visible oil leak and transmission fluid change were items in need of immediate repair.  Their service team noted that an additional service on January 4, 2024 dealt with spark plugs and the ignition coils. Their service sheet recommended an immediate repair of the water pump, belt, coolant tank, carbon buildup on the intake valves and a severe upper engine cover leak. Buyer Beware. Boniface lies in their marketing of used vehicles. We have the documentation to prove it. More

Kelly Gorsin provided us excellent customer service. Actually, she was beyond excellent. Give her a raise. Actually, she was beyond excellent. Give her a raise. More

Awsome experience with all who helped me buy the vehicle I wanted and got me the price I needed. I wanted and got me the price I needed. More

Very nice atmosphere. The employees all are great. We worked with Hedi and Nick Both get 5 stars The employees all are great. We worked with Hedi and Nick Both get 5 stars More

This is the best dealership i e ever been to. I have purchased 3 vehicles from here and will putchase a fourth soon. Joel or Terry are the best salesman ever. Thank you Boniface. Warranty forever I have purchased 3 vehicles from here and will putchase a fourth soon. Joel or Terry are the best salesman ever. Thank you Boniface. Warranty forever. Customer forever More

Karl is an awesome sales person. Worked with me to get a great deal on my new Kia Rio! Thanks Karl Worked with me to get a great deal on my new Kia Rio! Thanks Karl More

Pleasure Joell was professional and courteous and helpful. Made sure I got what I needed and in budget. helpful. Made sure I got what I needed and in budget. More

We were very, very happy with our recent buying experience at Boniface Hiers Kia recently. experience at Boniface Hiers Kia recently. More