Boniface Hiers Mazda

Follow-up concerns after brake work last month Last month I had my brakes serviced on my 2004 Mazda RX-7. New rotors and pads ... the whole ball of wax. Initially Yves, who I've had a relationship Last month I had my brakes serviced on my 2004 Mazda RX-7. New rotors and pads ... the whole ball of wax. Initially Yves, who I've had a relationship with for 8 years, advised that I could get a significant price break by opting for aftermarket parts, and that these parts would be form and function equivalent, and similar in performance and reliability. I did some research and took Yves' advice. After a few weeks I started to notice surface corrosion on the calipers. I called and made an appointment to have this looked at. Unfortunately, Yves now works at Kia. I dealt with Dave, who looked into the issue. Dave advised that the parts in question were not treated the same as Mazda parts. Both I and the lead technician (Mark) were surprised at this. Dave agreed to have Mark remove and clean the surface corrosion, and I had the cleaned areas painted that afternoon. I was eventually going to do that anyway, and had done it before on my first set of brakes years ago after getting the car. Bottom line, do full research before using aftermarket parts. While my situation ended up satisfactory without additional cost, it always pays to ask more questions or have your service writer get more info. If I knew about this in advance, I may have opted for the Mazda parts. But now that they've been cleaned and painted, it probably does not make a critical difference for the price paid. More

Brand new CX-5 Our salesman, Rob Reese, was very knowledgeable, helpful, and fun! He was very patient with us throughout the entire buying process and made sure I g Our salesman, Rob Reese, was very knowledgeable, helpful, and fun! He was very patient with us throughout the entire buying process and made sure I got the car I wanted. Because of this dealership's commitment to the community and Rob's passion for cars we will be returning to him for our next purchase. More

Great experience This dealership made you feel very welcomed and help you get exactly what you want. They went out of the way to get my payments the exact amount I wan This dealership made you feel very welcomed and help you get exactly what you want. They went out of the way to get my payments the exact amount I wanted to pay monthly and I received a super low interest rate. Rob made sure I got exactly what I wanted within my budget. If anyone is looking to buy this is the place to go and Rob is the man to see. Will go back for any future car wants. More

Bought A New Mazda CX-5 and I LOVE it! Michael, salesman, was passionate about the product he sells. I was very comfortable with the sale, got what I wanted and I love my new car. Got there Michael, salesman, was passionate about the product he sells. I was very comfortable with the sale, got what I wanted and I love my new car. Got there at 6:15 PM and left just before 8 PM with keys in hand. No fuss deal! Would highly recommend! More

Very professional service dept. Service writer Ben Harvey very professional in dealing with my wife and I. Josh the tech that did the work was neat and a pro and did not create any i Service writer Ben Harvey very professional in dealing with my wife and I. Josh the tech that did the work was neat and a pro and did not create any issues. The car was returned neat and tidy and all work done right the first time. All the work was done on time, and no upsells or monkey business! This was done on June 3rd and there have been no issues with the repairs. More

Routine maintenance Great dealership,very considerate. Must say Charles dropped us at a breakfast place and came back for us! Very very nice,and Great reflection on th Great dealership,very considerate. Must say Charles dropped us at a breakfast place and came back for us! Very very nice,and Great reflection on the dealership. Everyone we encountered was very thoughtful and very polite. More

Fast, friendly, and thorough! Done in the time promised!! I was there for my scheduled service and a recall repair! Fast and friendly staff! My car was clean and ready to go as soo Done in the time promised!! I was there for my scheduled service and a recall repair! Fast and friendly staff! My car was clean and ready to go as soon as I paid. More

Just greatgreat 1st time there. Everyone was very nice.place was very clean. Even with the construction it was fast and efficient. Would go there again. Fine expe 1st time there. Everyone was very nice.place was very clean. Even with the construction it was fast and efficient. Would go there again. Fine experience. More

Worst Experience Bought a truck from this dealership last year and it has been nothing problems and lies. When we bought the truck we signed at a 4% interest rate and Bought a truck from this dealership last year and it has been nothing problems and lies. When we bought the truck we signed at a 4% interest rate and when we received the truck documentation the interest rate had been changed. Then we took the trick to get services and it took days to order parts that supposedly had gotten ordered over and over. The issues weren't fixed as they said so this time that we took the truck the dealership informed us that they had no record of us purchasing the vehicle therefore they did not have record of our warranty and wanted to charge us over $2,000 to fix things that were under warranty, but yet they said that those issues got taken care of the last time we took in. How can you say you do not have record of the purchase or warranty but tell us what was previously fixed on the vehicle? Then over the weekend they call my husband to tell him he was 5,000 miles over his warranty and couldn't do repairs until we came in to sign a document saying we would pay the $2,000. My husband called the dealership and spoke to someone who double checked the numbers and discovered that the service guy had written down the numbers incorrect. once those issues were taken care of then they said parts would be ordered and the truck would be ready Tuesday for my husband to pick up for work. He went to pick up his truck and parts haven't came in and when my husband arrived one of the salesman was extremely rude. My husband recently bought me a new car and we went to a different dealership, completely different experience! Never will we go back to Boniface to purchase a vehicle, it's a nightmare. More

Unsurpassed service & kindness every time I bought my Mazda from Mike Durkin. No matter what the issue or how silly the question I've had ( and there have been plenty), he's come through with I bought my Mazda from Mike Durkin. No matter what the issue or how silly the question I've had ( and there have been plenty), he's come through with kindness, knowledge, attention to detail & whole hearted support. I can not say enough wonderful things about Mike, he's really a gem! More