Boniface Hiers Mazda

MY Mazda Experience: HORRIBLE During the process to buy a vehicle we encountered many issues from pricing, misinformation, unnecessary delays, neglect on details and lack of intere During the process to buy a vehicle we encountered many issues from pricing, misinformation, unnecessary delays, neglect on details and lack of interest on the dealership. One week after the purchase of vehicle I called the Sales manager, Mr. Padgett and explained to him the issues we encountered once we left the dealership.He told me on a recorded call that he would call me back in 30 minutes but 9 weeks later I have not been contacted by anyone from Boniface Hiers. I filed complaints with the BBB and Mazda and the dealership has not responded to any of them. If Mazda Corp HQ could not get this dealership to discuss the issues it will never happen. This displays total lack of customer service on Boniface Hiers dealership, owner and Mazda. Providing the best service should be the number one objective but this dealership shows it to be at the bottom of their list. More

Poor company I have bought 2 jeeps from boniface hires Mazda, a 2012 and a 2007. What a great deal on the 2012 every thing was great, but on my second jeep not so I have bought 2 jeeps from boniface hires Mazda, a 2012 and a 2007. What a great deal on the 2012 every thing was great, but on my second jeep not so good. After the sale every thing went bad. In the first month I spent 995.00 on tires, an oxygen sensor went out it cost 160.00 installed , a new clutch in the same appointment that was close to 800.00. The next month the abs light came on turnes out. It was a abs wheel sensor. Another 130.00. One day I get a letter in the mail it was a boniface hires. Prepaid service card. I came up for a oil change received an email for that, I went got the oil changed, all was ok. I was told I needed breaks,another400.00. Three months later the second oil change, this time it was an alignment, and I was told at that time I hade 4 oil changes left on the prepaid service card , I asked why only 2 I assumed it was the life time free oil after all I paid2800.00 for this service. I went in side the show room to find out about my prepaid service and all managers were in a meeting, I got home and called boniface hires no one knew anything about pre paid service, in a few days and was told that I needed to speak with Bob asst mgr, I wanted to know why I spent 2800 on a pre paid service plan for 4 oil changes, he told me that I have left not 2, and that it covers tire rotation. I told bob that I got no information on the plan, this was a Wednesday , he promised to send out the information on my plan and I should receive it by Friday I gave him until wed the rolling week. That day came and went with no mail from boniface hires. I called joe the general manager to no availe he was in a meeting with aj hires. I then tried to call aj at his office and left a message for him to call me that it was urgent, a week later no call. I did speak with joe who promised to send it out again still nothing Yesterday I called again, I spoke to Bob who didn't ever answer my question, but transferred me to the finance director, I found out from him that I not only have the pre paid but an extended warranty and tire and wheel warranty. The plans were news to me, I was never informed of either nor do I think I need one, during the sale the plans were not discussed just the interest rate and final dollar figure, the dealership is good at getting money from you but their slogan is a bit misleading. To this day I still don't have a clue as to what is covered Poor company to do business with and support does not exist. Over priced for a used car, that had issues from the start, now I have a air bag light on. More

My Roger (MX5) check-up. This service department is the best. I get a peace of mind knowing that my car gets fabulous service and drive sweetly with no problem. It is like new This service department is the best. I get a peace of mind knowing that my car gets fabulous service and drive sweetly with no problem. It is like new. Thanks Yves for giving Roger some TLC. More

Excellent experience Peter Mattix took me on a wonderful test drive to familiarize me with how well the car was to drive. And Darla worked with me on my return visit. She Peter Mattix took me on a wonderful test drive to familiarize me with how well the car was to drive. And Darla worked with me on my return visit. She was very knowledgeable and accommodating. All in all it was a great experience. More

Best Auto Dealer in Florida My daughter found a car she was interested in online. She asked me to go with her from Orlando to look at the 2010 Mazda Speed in Melbourne. The car My daughter found a car she was interested in online. She asked me to go with her from Orlando to look at the 2010 Mazda Speed in Melbourne. The car was everything she had been told online and over the phone. Salesman Pete Mattix did an excellent job of demoing the car and explaining all the features. Sheldon Smith, Finance Director did the best job I have ever (I am 68) seen to get the best rate for my daughter (her credit was fair). I would definitely return and recommend this dealer. More

30K Service Mazda 3 The service department took care of everything I needed. They did my normal maintenance and fixed a warranty issue I had. No complaints about the serv The service department took care of everything I needed. They did my normal maintenance and fixed a warranty issue I had. No complaints about the service department. I would like to point out a flaw with my vehicle though. There is a bit of felt padding located between the radio trim and the dashboard pad. Normally you cannot see this material; it is there to keep everything tight and from rattling. This bit of material has worked itself out of place and has stuck out of the gap between those two parts on 3 separate occasions. Each time it has been fixed under warranty, but I do hope it doesn't happen again. Hopefully someone will take note of this so if others have the same problem then maybe this issue can be addressed on a larger scale. More

Jeff is amazing! There was an issue with the title of the vehicle I was trading in and he handled it perfectly without much stress to me. I will definitely buy my nex There was an issue with the title of the vehicle I was trading in and he handled it perfectly without much stress to me. I will definitely buy my next car from him in the future. More

15K service on a MAZDA6 I have always been happy when I get my car serviced. I like having the shuttle service as it's very convenient. Thank you, Tom Horan I have always been happy when I get my car serviced. I like having the shuttle service as it's very convenient. Thank you, Tom Horan More

She's the best She always takes care of me with a smile and a friendly attitude. That keeps me coming back time after time for every oil change. She always takes care of me with a smile and a friendly attitude. That keeps me coming back time after time for every oil change. More

Service Station I recently brought my car to Boniface for service. I was very impressed with the employees positive attitude, professionalism, and quick service. I w I recently brought my car to Boniface for service. I was very impressed with the employees positive attitude, professionalism, and quick service. I was also pleasantly surprised that my car was vacuumed and washed, that has never occurred for me before at another dealership. I am glad that I chose Boniface to purchase a car from and also to continue with to service my car. More