Boniface Hiers Mazda

Better this time I bought a Kia from Bonifcae-Hiers years ago and was very disappointed at the attitude of the dealership from the salesman to the general manager and I bought a Kia from Bonifcae-Hiers years ago and was very disappointed at the attitude of the dealership from the salesman to the general manager and owner to the service department . HOWEVER, a lot can change and has ! This time, I was looking for a Mazda and the experience was a lot better. I was treated with dignity and respect. There was no "fast sell" attitude and the salesman didn't give me the pressure to buy. He gave me the space I needed and the time to think it through. I asked a lot of questions and they were all answered to my satisfaction. Of course I will NEVER believe that I got a good price because whatever you end up paying always seems like too much and I'll never know for sure. If I could change things with ALL car dealerships, I'd pass legislation to force them to give up-front pricing (like Saturn used to do) and stop the commissions for the salesman so the consumer gets the best possible deal. I hate haggling and always feel like somehow I could have done better. BUT I feel comfortable with this deal and I love my car. More

Car ordered, arrived damaged, dealer didn't care I wanted to purchase a new vehicle with an uncommon options package, so I decided to order the vehicle through Boniface Hiers Mazda. I was initially t I wanted to purchase a new vehicle with an uncommon options package, so I decided to order the vehicle through Boniface Hiers Mazda. I was initially told the vehicle would arrive in 8 weeks (average time), however the actual time was about 12 weeks. I was VERY excited the day it arrived, and Roddy shared my excitement as he sent photos of "my" new vehicle. I was of course thrilled to be purchasing a brand-new vehicle that should be flawless as it hadn't sat on the lot or been test-driven by any customers. I went in the following day to complete the paperwork and take delivery. When I arrived I was given the keys and quickly ushered to the vehicle. The test drive was great, just as I remembered from WAY back before it was ordered. I took no thought to inspect the vehicle for damage; after all, wasn't the Dealer supposed to thoroughly inspect and coddle every vehicle on arrival from the factory? As I exited the vehicle, the reflection angle revealed a dent on the roof, near the sunroof. A DENT IN MY BRAND-NEW VEHICLE!!! I was devastated to say the least, but then went into full inspection mode. Along with the dent, there were scratches in the black on the driver-side window pillar, scratches in the paint near the passenger-side taillight, and a deep scratch on the rear bumper. ARE YOU KIDDING ME?? Of course Roddy was apologetic, and they offered to "fix" the damage. They took the car to the back and wiped some black detail solution onto the window pillar. This did NOT remove the obvious scratches, only the greasy fingerprint smudges. I was told the dent could be "popped out", within a few days. The scratches in the paint would require paintwork to fully repair. Why would I want a new vehicle that has already had paint-work and dent-work? At this point I am walk out on the deal unless the dealer offered a substantial discount off the retail price. After all, I am now being offered damaged merchandise! All Pete could offer was two free oil changes. He was very flippant and unconcerned, taking the attitude that if I didn't want the vehicle, no worries, they would just sell it to someone else!! After I had waited 12 weeks!!!! I find it very hard to believe that the defects were not discovered during the dealer inspection, despite their "surprise" when I pointed them out. I believe Boniface Hiers Mazda intentionally tried to deceive me and did not disclose the truth, hoping that I would not notice their damage. With this experience I cannot recommend purchasing from Boniface Hiers Mazda, as my trust has been completely broken. More

Customer Service Worst customer service I have ever seen, my wife took our 2011 Mazda CX-7 in for an OIL CHANGE 2 weeks ago and they damaged the door. They peeled the Worst customer service I have ever seen, my wife took our 2011 Mazda CX-7 in for an OIL CHANGE 2 weeks ago and they damaged the door. They peeled the clear coat off the door and refuse to repair it. The service rep Yves Fernandez tells her there were bubbles in the clear coat and when washed it was peeled off, really it was there for an oil change. After 2 weeks my wife calls them back and Yves Fernandez tells her too bad nothing they can do, yesterday they leave a message saying it would cost $300 and would split the cost. Split the cost, come on it was there for an OIL CHANGE and YOU damaged the door and you want me to pay for half the damage. Don't take your car there. TERRIBLE CUSTOMER SERVICE!!!!! Boniface Hiers Mazda in Melbourne. Stay away. More

Very easy car buying experience! This is my second new vehicle purchase in 4 months, I was not looking forward to replacing another vehicle since my last experience with the local "Ho This is my second new vehicle purchase in 4 months, I was not looking forward to replacing another vehicle since my last experience with the local "Honda" dealership was VERY painful, still love the car, but will always HATE the dealership and decided to look into other brands when it came to replace the spouses car. We visited a local Toyota and Hyundai dealership but were immediately turned off by a sales person hovering over our car before we had a chance to even step out! The car purchasing experience with Boniface Hiers Mazda was a complete opposite, easy, no pressure and we felt the salesperson "Darla" went out of her way to make sure we was satisfied with the transaction, she spent a considerable amount of time with my spouse, explaining all the features of the car and making sure her cell phone was properly connected and the satellite radio was working from day one. I would highly recommend this dealership, do your homework and research the quality of Mazda vehicles, and when you decide to purchase one, visit Boniface Hiers Mazda and ask for Darla. More

Did not expect such a deal. I went in looking to sell my high mileage gas guzzling truck in "Fair" condition but needing work. I walked in expecting just that because of past cre I went in looking to sell my high mileage gas guzzling truck in "Fair" condition but needing work. I walked in expecting just that because of past credit history, but drove out with a newer model fuel efficient vehicle with a lifetime warranty & low payments!! Could not be more thrilled!! More

New car purchase experience I experienced less pressure than on previous car purchases elsewhere. Only negative is a near requirement to interface with an insurance agent and he I experienced less pressure than on previous car purchases elsewhere. Only negative is a near requirement to interface with an insurance agent and hear their sales pitch TWICE in order to buy the car. This happened while trying to discuss/understand the vehicle being purchased. Distracting and annoying. If the interaction with the agent could be a little more "voluntary" and scheduled so that it doesn't get shoe-horned in the middle of the buying process, it would be better for the buyer AND the agent. More

Prompt and courteous service, I am very pleased. Great overall experience. Job well done. I appreciated the ride home and the comfortable waiting area. The Service manager was very friendly and knowl Great overall experience. Job well done. I appreciated the ride home and the comfortable waiting area. The Service manager was very friendly and knowledgeable. I will continue to have my car serviced here. More

new car purchase we scheduled an appoint for a test drive for a mazda 3 , it was waiting for us. we had a budget we had to meet . we overran the budget butt sales staf we scheduled an appoint for a test drive for a mazda 3 , it was waiting for us. we had a budget we had to meet . we overran the budget butt sales staff worked with us and we arrived at our budget . my wife is happy with her new mazda 3 . More

Great Experience This was the first time I actually purchase a vehicle newer then 2005 with the low mileage of 33K. I truly loved that I did not feel pushed or coerce This was the first time I actually purchase a vehicle newer then 2005 with the low mileage of 33K. I truly loved that I did not feel pushed or coerced into purchasing a vehicle and the salesman truly listened to my concerns and met them the best way he could. I am very proud of my purchase and enjoyed the experience that nobody was pushing me out the door due to it taking longer then closing time for the dealership. Everyone was friendly and if I had questions, they were answered promptly and explained on a laments term basis. I will recommend this dealership to anyone I know who is looking to purchase a vehicle. Thank you to the staff for making my experience memorable. More

Jim Correll, Internet Sales is my Specialist! Jim Correll worked with me for over 2 months in finding a car that met my needs, my desires, and my budget. Not an easy task! He had the multiple veh Jim Correll worked with me for over 2 months in finding a car that met my needs, my desires, and my budget. Not an easy task! He had the multiple vehicles ready and waiting for me on the various days, so when I arrived at the dealership, he could hand me the keys, we could hop in the car, and I could be back to work in less than an hour. Since I have a heavy meeting schedule at work, the convenience and Jim's no-pressure approach made me want to find a car at Boniface Hiers Mazda. There were a few follow up items after I purchased my car; Jim was a man of his word, and got me what was promised. It was a pleasure working with both him and his associate that I met via chat. This was my second Mazda purchased at Boniface Hiers (the first I kept for 12 years). When I'm in the market again, I hope Jim is still there to help me with my third! The "finance" experience was painful and a little pushy and it's the only reason why I wouldn't put the entire experience at an A+! I love my car...zoom zoom! Deborah Backiel More