Bonnell Ford

Had all 4 brakes replaced on 2005 Ford 500 that has 218,000 miles. Got there at 7:00, was out before 9:00. Ron explained everything to me and gave me options without applying any pressure. Excellent 218,000 miles. Got there at 7:00, was out before 9:00. Ron explained everything to me and gave me options without applying any pressure. Excellent experience. More

I found the staff to be friendly, knowledgeable without being overbearing. Instead of feeling sale pressure, I was fortunate enough to have a sales consultant that made the transaction a smooth one. I fou being overbearing. Instead of feeling sale pressure, I was fortunate enough to have a sales consultant that made the transaction a smooth one. I found Tom to be excellent to deal with making my experience a less stressful than I would have expected. I also found Ken, the finance consultant to be excellent as well. I would highly recommend your dealership to any of my family and friends. Sincerely, Mary N More

We stopped at Bonnell on a Sunday to look at the Ford Focus. Tom came right out and answered all our questions and let us take a test drive. WE loved the car and decided to trade in our Ford Escape and Focus. Tom came right out and answered all our questions and let us take a test drive. WE loved the car and decided to trade in our Ford Escape and buy the Focus. Tom made the transactions very easy for us. He one of the nicest sales person we have every had. He helped me set up my phone on the car which was great. We love Bonnell Ford and would recommend it to all our friends, especially Tom. Stephen & Patricia Vaughan More

My car began shuderring on my way home and a " sevice now "sign came on. I drove it right to the service dept. Although they were backed up and very busy they were able to fix my car by the next sevice now "sign came on. I drove it right to the service dept. Although they were backed up and very busy they were able to fix my car by the next day. Also when I dropped it off it was late in the day and pouring rain.It was too late for the shuttel servie but Rob found me a ride home, Kurt Bonnell. It was so nice of them especially since I was quite shook up. My 2013 escape is only 6 months old and it was qluite an unhappy surprise to have that happen. More

Always very helpful and gets the issues resolved quickly. Very professional and everybody goes out of their way to quickly process the issues that were encountered. Very professional and everybody goes out of their way to quickly process the issues that were encountered. More

I was in the market for an SUV, but had never driven one so I went to Bonnell to test drive an Escape. My sister, neice and I looked around (it was a busy day) after a few minutes Steve approach to see if so I went to Bonnell to test drive an Escape. My sister, neice and I looked around (it was a busy day) after a few minutes Steve approach to see if we had any questions or needed any assistance. Very personable and friendly, he answered our questions and let me take out one for a drive. I loved it! Loved the color; loved the way it handled etc. so I purchased it. When I came back to drive off with my new SUV, Steve familiarized me with all the options and features of my new vehicle. He hooked up my phone to blu-tooth (very important seeing I'm terribly technology challenged. Steve took all the time in the world to go over all the features. I was so comfortable and confident when I left that I drove all over Winchester, Arlington, Lexington then home to Waltham. I am very happy!! More

Service is always great. Only concern I had this time was I had a 4 year warranty so I was surprised I had to pay, (deductible of $100). Anyway now I know, but always satisfied with the quality of work ther I had a 4 year warranty so I was surprised I had to pay, (deductible of $100). Anyway now I know, but always satisfied with the quality of work there. Thanks. More

When I first arrived, there was ample time for me to look around and see the vehicles for myself without any pressure. When I was ready to test drive, Scott was very good about showing me everything I needed around and see the vehicles for myself without any pressure. When I was ready to test drive, Scott was very good about showing me everything I needed to know and making sure that I felt comfortable. I came back a few days later ready to make my purchase and Scott ensured that everything we needed got done that day despite his hectic schedule and the craziness of the end of the month. Everything went very smoothly and it was clear that Scott wanted to make sure I made the best choice possible. More

From the first greeting to closing the sale, to making all the arrangements for registration and driving the car off the lot, this was as pleasant an experience as buying a car has ever been. all the arrangements for registration and driving the car off the lot, this was as pleasant an experience as buying a car has ever been. More

I am always pleased with the service I receive from Bonnell. I trust their knowledge of my vehicles. Work is always completed in a timely manner. Bonnell. I trust their knowledge of my vehicles. Work is always completed in a timely manner. More