Borgman Ford

I purchased a 2015 F-150 new service was good while it was in warranty however not good at all for out of warranty. I took it in for a master cylinder replacement under warranty and a transmission that wa was in warranty however not good at all for out of warranty. I took it in for a master cylinder replacement under warranty and a transmission that was not shifting properly. They changed the master cylinder and my brakes started pulsating didn’t have that problem before I took it in, they said I needed to change the brake pads and rotors. Good way to make more money. I waited in the waiting room while they worked on my truck. I got there at 8:00 am at 11:15 they took my truck for a test run for the transmission problem they checked the computer and no faults showed up. At 12:30 I went up to the counter to ask about my truck they said it was being test driven and I said it has been gone since 11:15 they said well the tech is on lunch break. I said, “with my truck while I sit here and wait” when the tech got back he said there is not a problem with the transmission. They never asked if I could show them the problem. If the computer doesn’t give them a code they can’t fix anything they are parts changers not mechanics. I could have shown them within a quarter mile of there business. I wouldn’t have them do any service to my vehicle ever. They knew I was upset with them and I talked to Ford, so Mr Borgman called me and said his service manager would get back with me, hasn’t to this day. That has been six weeks ago so save yourself grief don’t purchase anything from Borgman Ford Mazda. More

Brought my car in for a air bag recall was told they had the bag in stock,after a hour wait they told me they had to order it.a week later called said they had the part scheduled another appointment at a se the bag in stock,after a hour wait they told me they had to order it.a week later called said they had the part scheduled another appointment at a set time ,arrived at set time was told 1-1/2 wait a hour later was told they ordered the wrong bag .i will go somewhere else More

Service Advisors need a class in customer service. I have been there several times and feel I am a burden to them. Service work is good. Also got story the Ford lug nuts were bad so cost $100.00 to re have been there several times and feel I am a burden to them. Service work is good. Also got story the Ford lug nuts were bad so cost $100.00 to replace. More

My salesman Jim was great, my car had an issue and he made sure it was taken care of. My car died on me in a couple hours of buying. Minus a star.. made sure it was taken care of. My car died on me in a couple hours of buying. Minus a star.. More

Negatives: Shoddy body work and lies. I was told initially the front bumper was fully replaced. Only after I bought the car was I told it was the original bumper that they fixed up. It is loose and initially the front bumper was fully replaced. Only after I bought the car was I told it was the original bumper that they fixed up. It is loose and is holding from the work they did, but its going to have to be replaced and that is $800 out of my pocket. Positives: Friendly Staff. Sales aren't aggressive in their selling techniques. They drove a fair distance to meet me halfway to sell me the car. The car I bought drives well with no mechanical issues so far. I also asked if anything was wrong with the car and they said everything worked, but the blindspot camera doesn't function and that will also be about a $500 replacement. Summary: The people are pleasant to work with, but be extremely diligent in checking out the body and functionality of the car because they will straight up just lie to sell you the car. More

Avoid Borgman at all costs. Brought my F150 in for a simple repair of the tailgate, they asked if they could destroy my tonneau cover to get inside the bed to repair. Told them no and took the truck els simple repair of the tailgate, they asked if they could destroy my tonneau cover to get inside the bed to repair. Told them no and took the truck elsewhere and they opened and fixed the issue in literally 30 seconds. I gave them the benefit of the doubt and took my daughters Escape in for a simple front brake job. Brakes had the light grind (no grooving of the rotors and just started sqeaking). They called and claimed the brake line was kinked and not working (brakes worked fine upon arrival, just noisy) and instead of notifying me ahead of time they claimed the line was removed and the fix would be an additional $230 (that part is literally $7 at Autozone) and if i didnt want to pay it I would need to tow it since it wasnt drivable. A simple front brake job turned into a $630 nightmare and the service girl was extremely rude and arrogant. Should have learned the first time but it took 2 really bad experiences in a row to learn my lesson.....there are honest dealers out there so there is no good reason to do business with these people. More

We decided it was time to get a bigger vehicle. We wanted to get an Explorer and thought of Borgman right away. Brandon W. was our salesman in the used ford department. He went above and beyond to find us on to get an Explorer and thought of Borgman right away. Brandon W. was our salesman in the used ford department. He went above and beyond to find us one that fit our budget and requirements. We even noticed a small issue with the vehicle a week after we bought it and he helped us get it fixed. His communication skills are great. He made sure our purchase was exactly what we wanted even after we purchased the vehicle. Thank you Brandon. We really appreciate going above and beyond for us. More

The Worst My wife Bought a Truck from there and we paid them top dollar of our hard earned money, 4 weeks later, the sunroof was leaking, took it to them and gu My wife Bought a Truck from there and we paid them top dollar of our hard earned money, 4 weeks later, the sunroof was leaking, took it to them and guess what I was told at their bodyshop, they said it is NORMAL FOR SUNROOFS TO LEAK, after insisting that they need to look at it and I was told they don't have any availability at the moment and I could wait until they have a spot or take it someplace else, we gave them 49k and that is how they showed us their appreciation for doing business and it doesn't stop here. after insisting more, they got it in and they admitted that it is leaking, at first I was told the front part of the sunroof needs to be replaced and they need to talk to Ford first, then they said no, it just needs an adjustment ( completely denied their first diagnose) after they adjusted the sunroof , we went to pick it up not only they didn't fix anything and it still leaked just like before, the sunroof rattles now which I did not have that issue before. Thank you Borgman Ford for that nice surprise. If you like to be treated like sh#%t, go to them. if you like to feel ripped off, go to them. More

Horrible service Came in for oil change and tire rotation. Oil went fine but they claim my lug nuts are crap or ford ones are crap they used a hammer to put the socket Came in for oil change and tire rotation. Oil went fine but they claim my lug nuts are crap or ford ones are crap they used a hammer to put the socket over the lugs and missed a few times and destroyed my rims didn’t seem to think it was a big deal. Would not recommend them they are hacks and very rude. More

Customer service at ford service Been going there for year or two now multiple times had to go back for same issue’s with car but I understand that know ones perfect but really over 2 Been going there for year or two now multiple times had to go back for same issue’s with car but I understand that know ones perfect but really over 2 times for the same issue on multiple occasions and over $1,500 in parts and weeks without car still had to go back and expect the Ford deal to know my car in and out since it a ford and for me to tell the desk teller/secretary that I have extended warranty after she say she estimates over $3,000 for that service and she says I didn’t even know you had one when it say on your computer right information of here with my info.Also when I call to set up appointment seems like the person who ever I am talking to can’t even type in my request right say’s one issue and the day of appointment i receive a call and they say the only have once issue down and then I have to explain no I told them there multiple issues. For customer to have to right notes because you guys can’t firgure it out after I made the appointment in advance and clear stated what’s was going on. I would not recommend ford service and me and friends and family will not be coming back for service. More