I just bought my first Volkswagon from Boston VW. I
traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I
traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I wanted to take a look at Honda again before I decided, but Donovan King, the salesman that I worked with, was really patient, helpful, and answered all of my questions. Donovan was a great salesman in that he was patient and understated, and did not pressure me. It was his understated nature that made me trust him and I actually fell in love with the car--which the dealership wanted to move given that it was a 2019, which had been sitting in the showroom due to Covid 19 since February (it had been delivered to the dealership in February, right before Covid hit and everything shut down). I got a great deal on the car, and I THINK I got an okay deal on my trade, although I always think maybe I could have gotten a bit more (I did negotiate and got $500 more than I was originally offered). Nonetheless, as a woman who went into the dealership by herself, I do feel that I was treated with respect, not "fast-talked," and not spoken "down to," by either Donovan or his manager during either the trade-in or car buying processes.
On the day of delivery, Donovan walked me through the car and its features to get me familiar, and took his time doing so--this car has many more features than my last one, so I was/am getting used to everything. Donovan was patient once again, and he also sent me the receipt for my canceled plates so that I could send that to my insurance company. The receipt was sent to me within an hour of my leaving the dealership--a nice, fast turn-around time (my insurance agent suggested I do it myself, as it could take dealerships a while, but these folks did it so fast, as Donovan assured me that they would!).
Today, the day after taking delivery, on my drive to the grocery store, it started raining, and I noticed that the windshield wipers weren't working smoothly. I called Donovan. He answered the phone, and in a friendly manner said, "Hi Robin, what can I do for you?" I told him the issue and asked if I could come by tomorrow. Donovan answered, "Of course! That should be an easy fix. I'll meet you in the service bay tomorrow at 9. I'll be waiting."
Thank you to Donovan for making the car buying experience an easy one. I was also surprised to learn that Donovan is only in his first month at the dealership! I hope that Donovan keeps that understated and kind nature throughout his tenure there--even as he grows in experience! Any customer will be lucky to work with him, and I do recommend Donovan and the team at Boston VW for your car-buying needs.