I have been buying Volvos and only Volvos for the last 15 years, why? Because I trusted the sales person: Ted Leotsakos. I knew he was going to get the best deal for the customer, which doesn't mean the "lowest price", but the deal that was going to make the customer happy. Whenever he had an opportunity coming about to fit my profile and my needs, he would reach out to me and I would certainly pay attention and many times I would end up with a new car. If I had a need, I would call him for advice. Ted was a very valuable, special person at Boston Volvo Village. I am sorry he wasn't retained after more than 25 years of service!! Would I keep buying Volvo? I don't know, I would still call him to find out what would be best for my needs. Would I recommend Boston Volvo Village as I many times did? I don't think so, I don't have anyone I trust there, who would one looking after his/her customers. I hope there are. In the meantime I will keep on trusting him. A valuable employee shouldn't let go, it gives us customers the wrong sense of loyalty, respect and teamwork.