Boucher Buick GMC of Waukesha

The dealer has the worst after sale service for used cars. I bought an Acura recently. The moment i steped out, I noticed the handsfree system in my car not working. That would cost me $400 to fix. Sinc cars. I bought an Acura recently. The moment i steped out, I noticed the handsfree system in my car not working. That would cost me $400 to fix. Since it was a recent purchase, I thought dealer will help me out as the buyer's guide mentioned that all electronics are working. But the used car manager just said that its not our problem as no waranty was purchased and hung up on me. I have had 5 cars till now and this has been my worst experience ever in terms of custmer service. More

I worked with Tony Ranieri on a purchase of a new Buick Enclave. Everything went well, he was very knowledgeable of all of the vehicles and was very helpful in getting me the payments I wanted. Andrea in t Enclave. Everything went well, he was very knowledgeable of all of the vehicles and was very helpful in getting me the payments I wanted. Andrea in the finance department was also great with getting the finance going, explaining additional coverage, and getting us the options needed. This was also late on a Saturday evening after the dealership was already closed and we were not rushed at all. More

Iam very happy about my visit to Boucher.The dealership I previously used consolidated with Boucher and I experienced some anxiety because I never dealt with or heard anything about them. My first time havi previously used consolidated with Boucher and I experienced some anxiety because I never dealt with or heard anything about them. My first time having my auto serviced with Boucher was a great experience. Customer service was great. I will go back in the future and will recommend to others. More

Jon Adams was very professional, courteous and communicative throughout the entire process. Not once was I wondering the status or the progress of my vehicle. The tech took the time to diagnose communicative throughout the entire process. Not once was I wondering the status or the progress of my vehicle. The tech took the time to diagnose the problem and did a great job fixing it. Jon went the extra mile to walk me back and show me what the tech had done and that my vehicle was being well cared for. Gary Rynders and the tech both went to bat for me with GM in getting the engine replaced as opposed to a band-aid repair. I’ve worked at a dealership in a past life and know firsthand how it can be sometimes difficult to deal with the manufacturer. Fighting for the new engine has saved the both of us future problems, and I’m glad Gary's view of customer service is as such. Too often you only hear about the things that went wrong. You’ve earned a long-term customer based on this experience. More

I was on vacation from out of town with my wife and 4 small children, we were driving to the Milwaukee zoo when my Saturn Outlook overheat and began to loose power. Luckily we made it of the interstate small children, we were driving to the Milwaukee zoo when my Saturn Outlook overheat and began to loose power. Luckily we made it of the interstate to this dealer. When I arrived Mr. Hug was great, he helped us get a rental car, made my family comfortable in the customer lounge and put us all at ease. He squeezed our vehicle in to get fixed that day and saved out vacation. Mr. Hug really went above and beyond to help my family, I would like to thank everyone at Boucher Cadillac Buick GMC of Waukesha, and especially Mr. Hug for everything they did that day. I would highly recommend giving them your business. More

I was initially reluctant to take my GMC Acadia in for service work at the dealership. I had a very bad experience with a brake job gone wrong with my prior vehicle, a Ford Sportstrac, and the service dep service work at the dealership. I had a very bad experience with a brake job gone wrong with my prior vehicle, a Ford Sportstrac, and the service department at the Ford dealership. Dealing with Gary Hug and Gary Rynders has changed my reluctance. They both have been very professional every time I have taken my vehicle in for service and they know exactly what they are doing. The service department overall is very consumer friendly, with none of the hassles that a customer deals with at an oil changing place. The service department is also very professional, clean, and organised. That's not something you see very often. Gary Rynders also went out of his way to get my 2yr old daughter a balloon to keep her occupied while we were waiting for my Acadia. That's something you just don't expect from the service department. I would highly recommend anyone who has purchased their vehicle at theis dealership to take it back there for service. They will not be disappointed and Gary Hug and Gary Rynders will make sure they keep coming back for the high quality of service! More

Tony had 3 vehicles waitng for us when we pulled in. It had to be over 100 degrees outside, but Tony had the cars running and the air on, so discomfort was minimal. He did a good job explaining differences had to be over 100 degrees outside, but Tony had the cars running and the air on, so discomfort was minimal. He did a good job explaining differences between Acadia and Enclave, which we ended up choosing. Before leaving home, I wrote down a number on a sheet of paper that I thought would be a fair price, including trade and tax. Tony's offer sheet met my number and even included title transfer and dealer doc fees. Andrea processed our paperwork expeditiously with a friendly attitude. We left some personal items in the car and Tony followed up with a phone call to let us know he sent the items to us and thanked us again for our purchase. I would recommend Tony Ranieri and Boucher Cadillac Buick to anyone shopping for a good deal and customer friendly experience. More

One very clear, simple, concise message – The Boucher Cadillac, Buick, GMC dealership in Waukesha knows how to service your vehicle and provide superior customer service. Two of their professionals, Gar Cadillac, Buick, GMC dealership in Waukesha knows how to service your vehicle and provide superior customer service. Two of their professionals, Gary Rynders and Gary Hug have vast experience and are a pleasure to deal with. On two separate occasions when one of our vehicles required repair, their service team was able to accurately diagnose and fix it right the first time. They have the understanding of earning business and are fully aware consumers have choices. There is a very positive feeling upon entering the facility, people are welcomed and treated in a fair and reasonable manner. I make a point of telling other potential customers to strongly consider taking their vehicle(s) to the Boucher Cadillac, Buick, GMC dealership in Waukesha for their purchase and service needs. More

This was the best car buying experience I have ever had. Derrick and the other associates are knowledgable and made my wife and myself feel very comfortable. Derrick and the other associates are knowledgable and made my wife and myself feel very comfortable. More

I had a great experience for purchasing the GMC Acadia. I had a great experience for purchasing the GMC Acadia. Tony Ranieri was excellent to dael with.He was very detail oriented, telling us all options o I had a great experience for purchasing the GMC Acadia. Tony Ranieri was excellent to dael with.He was very detail oriented, telling us all options of the car and trying to pair one of the cell phones to bluetooth. More