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Boucher Buick GMC of Waukesha

Waukesha, WI

Overview
Reviews
4.5
1,320 Reviews
Call Dealership (262) 254-7195

1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,320 reviews

February 03, 2026

Taylor was considerate and responsive. The fix has been working. Helped me get the most of my warranty and appreciated teams effort. More

by Clakari1
Recommend Dealer
Yes
Employees Worked With
Taylor
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Feb 04, 2026 -

Boucher Buick GMC of Waukesha responded

It’s great to hear our team was considerate and kept you informed while getting your GMC back on the road. We’re glad the repair has held up and you were able to make the most of your warranty. Thank you for sharing your experience, and we look forward to assisting you again.

February 03, 2026

No comment The chairs in the waiting room should be higher. It seems like I'm sitting on the floor. More

by MELVIN4
Recommend Dealer
Yes
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Feb 06, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we hope to see you again. Dwight Johnson Service Manager 262-409-2600

February 02, 2026

Great. Didn't have to do anything. Hands off experience. Took absolutely no effort on my part. More

by tony.ranieri
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 03, 2026 -

Boucher Buick GMC of Waukesha responded

It’s great to know that the service on your Chevrolet Suburban required no effort on your part. Thank you for the five-star rating and for trusting us with your vehicle. We look forward to assisting you again down the road.

January 31, 2026

Taylor kept in touch and was happy to answer all my questions with an upbeat personality! More

by Kim D.
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jan 31, 2026 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

January 31, 2026

They are always courteous and do good work. A great experience Will be coming back when needed More

by rtyley
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was great
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Jan 31, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600

January 30, 2026

Poor customer service. Vehicle issue not fixed Fourth visit and still no resolution to the problem More

by BGLUCKY12
Recommend Dealer
No
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Feb 02, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

Feb 02, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

January 28, 2026

The technical review was incomplete twice and should have been diagnosed and corrected once. Instead all 3 issues were billed as separate functions billing what should be one repair as three separate repairs More

by mjmullikin
Recommend Dealer
Yes
Employees Worked With
Jason Burton, Jason Burton
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Jan 29, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

January 27, 2026

Boucher GMC is best dealership to work with have been leasing cars here for 15 years. I did not work with the Services department to rate. More

by KJPETZOLD
Recommend Dealer
Yes
Employees Worked With
Nick Majeske, Kendall Wolfram, Ken Rice
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Jan 27, 2026 -

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come! Dwight Johnson Service Manager 262-409-2600

January 26, 2026

Well we got an oil change, they told me about sensors in the tires that now no longer work after the oil change was over. But never said anything about the loud noise that the car makes when you turn it on More

by Stephanie Wolf
Recommend Dealer
No
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Jan 29, 2026 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up, Stephanie. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600

Jan 29, 2026 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up, Stephanie. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600

January 24, 2026

Dropped it off and picked it up. No problems at all. Will call when I need service again More

by steve@zignego.com
Recommend Dealer
Yes
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Jan 24, 2026 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

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