Boucher Buick GMC of Waukesha - Service Center

Everyone I dealt with were awesome. Very friendly and knowledgable. I had maintenance work done along with adding the chips for the heated seats that weren't installed when I purchase Very friendly and knowledgable. I had maintenance work done along with adding the chips for the heated seats that weren't installed when I purchased the car. Very happy customer here. More

Don't want to fix anything under warranty Terrible at calling people back Not happy calling people back Not happy More

Was happy to get an appointment within a couple of days. Certainly not the norm these days. Certainly not the norm these days. More

We keep having the same issue with no resolution. We've brought the vehicle in several times for the front and rear brakes that screech so loud. It's very embrassing coming to a stop light and ever We've brought the vehicle in several times for the front and rear brakes that screech so loud. It's very embrassing coming to a stop light and everyone around us looks at our vehicle. My husband tried explaining the issue and another issue that we had with the oil message and he felt that he was spoke to in a very condescending way from the gal that was dealing with us. After sitting there for two hours, they believe they now have a resolution, although there only going to fix the back brakes because we apparently need to bring in the vehicle again and again for the front brakes before they fix them . . it's just ridiculous!!!! We informed the service department multiple times regarding all brakes not just the back brakes. We told them that we spoke to Reggie about this multiple times and she indicated that Reggie didn't work there anymore since basically "your out of luck". Were sick of having to bring our vehicle in again and again. This is our first Buick and probably our last. Too many issues and the problem is not fixed. Wever purchased/leased from Gordie Bouchers for over twenty-five years and this has really upset us and were not sure if you'll purchase again. On a side note, when I have my oil changed, I typically schedule my appt. at 7:00. Unforunately, sometimes I've had to sit in my car waiting for them to open the garage door well after 7:00 and then we go up to the desk and wait another 10-15 minutes before they print off the documentation and get things ready. Bryon and Peggy Wooten More

I was pleasantly surprised at the speed at which the service department completed my warranty work. I would highly recommend them for all your service work. service department completed my warranty work. I would highly recommend them for all your service work. More

Good customer Jeff F was very engaging and helpful thru the process Will recommend dealership the process Will recommend dealership More

Casey is the best Took care of a problem right away Thank you all Peace out away Thank you all Peace out More

The appointment was not correctly established but the Service Representative got everything done correctly. Reggie kept me informed and coordinated all the outside services to get the job done. Service Representative got everything done correctly. Reggie kept me informed and coordinated all the outside services to get the job done. More

Good information excellent service not too long for waiting too long,was good cleaning and explained very clearly. waiting too long,was good cleaning and explained very clearly. More

The staff is very friendly and quick service! Always a great experience when I come in for service. Always a great experience when I come in for service. More