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Boucher Buick GMC of Waukesha - Service Center
Waukesha, WI
542 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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542 Reviews of Boucher Buick GMC of Waukesha - Service Center
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Verified Customer
June 22, 2022
Pretty simple, brought my Denali Acadia in for service on Tuesday, June 14th. and was told a 2-day job. Was not completed until Monday, June 20th. By the way, was told I would get a call Tuesday am as to wh Tuesday, June 14th. and was told a 2-day job. Was not completed until Monday, June 20th. By the way, was told I would get a call Tuesday am as to when my vehicle will be ready. No call. Did get 1 call late Wednesday afternoon and told it should be another day in that the service technician did not work on my vehicle full time and worked on 2 bays because they were busy.I said are you kidding and was told that’s the way it is. I said I wanted to speak with the Service Manager and did. He gave me a loaner Acadia and detail. That was nice but does not take care of my distaste for Boucher GMC. This is the second overwhelming service fail I have had from Boucher GMC. The dishonesty and lack of communication is disheartening and so unprofessional. I have lost my loyalty to Boucher GMC and will certainly share my feelings with family and friends. As a retired Health Care Executive, I am very aware that service is the hallmark of success, and Boucher GMC needs a lot more service recovery training. More
by john
Employees Worked With
Reggie Tobias, Rob Heaney
June 16, 2022
Had appointment for oil change. Took 2 hours for oil change and tire rotation. Wait time seems excessive when you have an appointment. Took 2 hours for oil change and tire rotation. Wait time seems excessive when you have an appointment. More
by LCASEY0
Employees Worked With
Reggie Tobias, Rob Heaney
June 13, 2022
I had an okay time at Boucher Buick GMC - only issue I had was when they did the regen on my truck they did not fill it back up to the fuel point. I would have gladly paid for it in the invoice if they to had was when they did the regen on my truck they did not fill it back up to the fuel point. I would have gladly paid for it in the invoice if they told me. But I was practically on empty. They were timely in their service and got it done in a timely manner More
by jorroberts10
Employees Worked With
Reggie Tobias
June 13, 2022
This was a routine visit that went very smoothly from appointment through billing. I was pleased with the immediate attention I recieved, the clear communications, and the comfortable waiting area. The appointment through billing. I was pleased with the immediate attention I recieved, the clear communications, and the comfortable waiting area. The work was done efficiently and i was notified as soon as it was done. No delays, no surprises. Overall I cant think of anything I would change. More
by TIM.BIRKENSTOCK
Employees Worked With
Reggie Tobias
June 01, 2022
Regie, Charlie and other young lady did an excellent job explaining what needed to be done. The limo driver is the best, talkative and polite. explaining what needed to be done. The limo driver is the best, talkative and polite. More
by stephz
Employees Worked With
Reggie Tobias, Rob Heaney
