Boucher Buick GMC of Waukesha - Service Center

Boucher GMC is a very professional organizatio. The people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your ve people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your vehicle. More

Extended warranty When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get the covered item approved by the warranty company that you use . Open communication would result in a better customer experience . More

Oil Change/Tire Rotation and Inspection Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned p Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned properly! More

Excellent repair. Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My vehicle was returned clean with the under-hood area free of left over oil stains, hand prints etc. More

gmc work truck Not a great experience. Asked twice for the service manager to get in touch with me. Have heard nothing. Many issues. Brakes - installed new brakes Not a great experience. Asked twice for the service manager to get in touch with me. Have heard nothing. Many issues. Brakes - installed new brakes on the front. Charged different price than quoted. Emissions - thought it was being covered, never given a price to proceed. Then parts on back order. Then came the surprise of the cost. Oil leaks - never had an oil leak in the garage where it's stored. But told for $2200 that it needs oil pan seal fixed, new oil lines and oil cooler replaced. Took it to another certified mechanic and they inspected exactly what the write up was for and only found an ever so slight leak on a hose around a clamp. Fixed for $45. I don't like being taken advantage of. More

RYDER: SERVICE I needed some maintenance service. Reggie Tobias did an excellent job getting me checked in, and the service was completed perfectly ahead of my sche I needed some maintenance service. Reggie Tobias did an excellent job getting me checked in, and the service was completed perfectly ahead of my scheduled wait time! More

Very professional. Exactly the kind of service you hope for and expect. Purchased both vehicles from here and will definitely recommend to anyone on the market for a vehicle. for and expect. Purchased both vehicles from here and will definitely recommend to anyone on the market for a vehicle. More

The employees were prompt and kept me informed about my car. When a part on my car was malfunctioning, they replaced it immediately. I would have however liked to see the employees wearing masks seeing as car. When a part on my car was malfunctioning, they replaced it immediately. I would have however liked to see the employees wearing masks seeing as how there is a global pandemic and we know that masks protect other people. More

5-star service every time Service guys are always fantastic and easy to deal with. Taking the time to explain everything in detail so the customer understands exactly what is Service guys are always fantastic and easy to deal with. Taking the time to explain everything in detail so the customer understands exactly what is happening. From the quick and easy checkin, to the walkthrough of the inspection and bill right to the car wash and walking me to my car. Fantastic experience all around. More

The service guys are always great. No matter what the issue is - their service is always above and beyond. They are a very friendly and inviting group! issue is - their service is always above and beyond. They are a very friendly and inviting group! More