Back

Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
480 Reviews

480 Reviews of Boucher Cadillac of Waukesha - Service Center

Sort by
December 16, 2020

Dan Colla was very helpful and kept me updated on how my repair was going. They also had someone cleaning and sanitizing the wait room often. More

by DAN6619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Boucher Cadillac of Waukesha responded

At Boucher, we are continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. It's great to hear you had a safe and comfortable visit with us, Dan!

December 04, 2020

All went well. Staff was efficient and on the ball. They checked in with me along the way. I always appreciate the car wash and will be back again. More

by CLAUDIA.KORNACKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Boucher Cadillac of Waukesha responded

We look forward to seeing you again in the future!

November 22, 2020

The team at Boucher Cadillac always does a great job servicing my vehicle and they wash it before pick up. Also provide free shuttle service, which is much appreciated. More

by Go Brewers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing!

November 22, 2020

Brought in because all these services codes were on my sons Cadillac, Gary Hug called me the next day and told me the problem, Had it fixed the next day and was able to pick up the car for my son, before More

by Jfroschmayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

We are glad you were satisfied with your service done here at Boucher!

November 20, 2020

Overall I am satisfied with the service, but sometime the charge fee is little bit expensive. Could you give me some discount when I visit next time? More

by SCIENMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

Please contact our Service Manager, Tim Palmstein, at 262-754-9600 to discuss further. Have a great day!

November 20, 2020

Gary was very helpful and advised me when my vehicle parts arrived and called me to schedule on appointment. My car need to stay longer and he put me in a loaner car. I am very happy with the service I More

by ECA91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for the 5-star rating!

November 19, 2020

We always get great service at Boucher Cadillac. The car came back promptly after serviced and everyone was exceptionally friendly. Keep up the good work! More

by MASZAJNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing!

November 19, 2020

Gary Hug in service is the best . I will wait for Gary to talk to for my service . Makes me feel comfortable and trusted . T More

by FRIEDA.SMART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Nov 23, 2020 -

Boucher Cadillac of Waukesha responded

We appreciate your trust and positive review, Frieda!

November 11, 2020

I was very disappointed with the service department not finding our why my car shifts from "drive" to "manual" when in the process of traveling to or from somewhere. I do not know how to drive "manual" an More

by XECUTYPE
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember who worked on my Cadillac.
Nov 13, 2020 -

Boucher Cadillac of Waukesha responded

XECUTYPE - Thank you for sharing your experience and for bringing this to our attention. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please call our Service Manager, Tim Palmstein, at 262-754-9600 so we can discuss this issue further.

November 05, 2020

Gary is always a pleasure to work with! I enjoy the convenience of having a loaner to accommodate with my work schedule. Highly recommend the service at this place. Thank you, Babar More

by BANSAREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Nov 10, 2020 -

Boucher Cadillac of Waukesha responded

Babar, thank you for the review! We appreciate your recommendation.

...
34
...