Boucher Cadillac of Waukesha - Service Center

Consistently excellent service Brought vehicle in for some recall work and an oil change. Gary Hug mentioned that there was a suggested service on the fuel injectors. Gary never r Brought vehicle in for some recall work and an oil change. Gary Hug mentioned that there was a suggested service on the fuel injectors. Gary never recommends anything unless it is required, and I have come to trust his judgement and recommendations. Gary is an asset to the Boucher organization. More

Great Customer Service Experience Our Yukon XL needed front differential work, a new water pump and other overdue service. Gary coordinated all of the work, helped get me a great Cadi Our Yukon XL needed front differential work, a new water pump and other overdue service. Gary coordinated all of the work, helped get me a great Cadillac loaner and had the repairs finished per schedule. Great communication and customer service. More

Always professional and goes the extra mile to give me the luxury experience. I was allowed to drive a brand new 3-row Cadillac for my 4 boys. So grateful 😊 the luxury experience. I was allowed to drive a brand new 3-row Cadillac for my 4 boys. So grateful 😊 More

Very helpful with any problem or concern I actually enjoyed, dealing with Gary Hug. He dealt with concerns in a friendly and informative manner. I have had dealings with him and others at I actually enjoyed, dealing with Gary Hug. He dealt with concerns in a friendly and informative manner. I have had dealings with him and others at Boucher,, and it's always the same friendly, professional and very helpful. I enjoy my Cadillac and they keep that way! I also, talked to my salesman , Joe Hacker. Same thing, friendly, helpful and professional. He takes time with me and answers my questions. More

Gary seemed annoyed that he had to help me. I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil c I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil change. I’ll probably do Jiffy Lube next time. Those boys are always smiling and cheerful. More

Professional and Friendly Dealership I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the problem or the routine service work is always addressed in a timely and professional manner. There is always a follow-up update so know what the cost etc. and cost from the dealership. One of the best is Mr. Gary Hug. More

Routine Maintenance/Part replacement I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. More

Gary took excellent care of me and my car. I love using your service department! My car is running smoothly and all of my concerns were addressed. your service department! My car is running smoothly and all of my concerns were addressed. More

great I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my veh I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my vehicle there again. More

Quick and Professional I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to w I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to wait until my car is finished. More