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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,083 Reviews

1,083 Reviews of Boucher Chevrolet of Waukesha - Service Center

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April 18, 2021

The wait time was a little long.... otherwise service was good!! I had a oil change and tire rotation and they rewarded me with a car wash!!! More

by JRUSSELL50
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
Apr 27, 2021 -

Boucher Chevrolet of Waukesha responded

Thank you for sharing your recent experience with us!

April 16, 2021

Zachary was friendly and easy to work with. I liked working with him. The general manager was nice and was willing to meet my needs. I didn't understand a lot of the features of the vehicle and the More

by NASHTJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zachary
Apr 27, 2021 -

Boucher Chevrolet of Waukesha responded

Thank you for your feedback. Please reach out to our General Manager, Jim Paolo, at 262-549-1000 so we can set up a time for us to clearly explain all the features in more depth. We hope to hear from you soon.

Apr 27, 2021 -

NASHTJ5 responded

Will do. Thanks!

April 15, 2021

How will this repair hold up over time when the 2015 Equinox has a known oil consumption problem?? The warranty apparently only covered new gaskets a bandaid on the bigger issue of the engine consuming More

by Jodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Apr 27, 2021 -

Boucher Chevrolet of Waukesha responded

Jodi - we would like to discuss this situation further with you. When you have the opportunity, please reach out to our Service Manager, Rob Heaney, at 262-549-1000 - we hope to hear from you soon.

April 14, 2021

The quality and service was great! They did a simple fix in a timely manner and the waiting room was nice and clean. Good COVID safety precautions More

by sousjuman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Whalen
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

Thank you for the positive review!

April 09, 2021

I had a 10% off coupon which came in the mail. With the total at $1280, I would have expected $128 taken off. But he only took off $100. He said that was the max allowed. This is bad advertising! He c More

by LORBILLRUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
justin
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

Lori - thank you for your feedback. The coupon you used had an added disclaimer on the bottom stating that there is a maximum value limit of $100. As for the Environmental Sub charge, we would be happy to discuss with you further about how this is calculated. Please reach out to our Service Manager, Rob Heaney, at 262-549-1000.

April 08, 2021

Service was good and timely. Price was high but, the work was needed and accomplished in short order. I am satisfied with the experience, thank you. More

by 2012 Chev Cruze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

Thank you for the review and feedback.

April 03, 2021

Routine oil change took almost 2 hours and it was right in the morning. My service plan is over and most likely won't be back. More

by CLIFFHANGER56
Recommend Dealer
No
Employees Worked With
Mercedes Whalen
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

CLIFFHANGER56, we are very sorry you were not satisfied with your recent service visit with us. Unfortunately, we are unable to find your name in our system to contact you directly about the situation you are describing. When you have the opportunity, please reach out to our Service Manager, Rob Heaney, at 262-549-1000 so we can discuss this further.

April 01, 2021

Excellent process, great waiting area, and prompt service. Overall, very positive and felt well taken care of. Justin did a nice job from start to finish and I was very happy with the overall servi More

by BPEUSE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

Thank you for the positive review!

April 01, 2021

Brand new 2020 Trax why should I have to take it in, but unlike Bud Weiser Chevrolet of Beloit whom has the worst customer service I have experienced, they kept me informed and repaired the car. More

by MC3529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Wozny
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Whalen, Devin Cornell, Justin Ringersma, Rob Heaney
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

We are happy to hear that Boucher provided you with good customer service and communication throughout your service repair!

March 31, 2021

G o l d s t a r s e r v i c e a l w a y s T h a n k y o u More

by joe.obernberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body Shop
Apr 14, 2021 -

Boucher Chevrolet of Waukesha responded

Joe - we really appreciate your review!

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