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Boucher Chevrolet of Waukesha - Service Center
Waukesha, WI
1,081 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,081 Reviews of Boucher Chevrolet of Waukesha - Service Center
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January 01, 2021
The service was very quick, couldn't ask for more, during this pandemic. Employees very quick and friendly. Sorry, 1 dislike was the over abundance of appointment reminders this pandemic. Employees very quick and friendly. Sorry, 1 dislike was the over abundance of appointment reminders More
by VERNIEB3AGAIN
Verified CustomerEmployees Worked With
Joseph O.
December 30, 2020
I’m still shocked that my repair wasn’t covered under I’m still shocked that my repair wasn’t covered under warranty. For a $1000 bill I would also think a car wash could have been given. Tyler was great I’m still shocked that my repair wasn’t covered under warranty. For a $1000 bill I would also think a car wash could have been given. Tyler was great to work with. More
by jgugin
Employees Worked With
December 21, 2020
The service was done quickly; the personnel were friendly and professional and they followed safety/COVID regulations for both staff and customers. Highly satisfying experience! and professional and they followed safety/COVID regulations for both staff and customers. Highly satisfying experience! More
by HappyC
Employees Worked With
Mercedes Whalen
December 18, 2020
I Always feel welcome and any concerns are addressed promptly.Work done is perfomed in a timely manner. Detailed vehicle condition reports are itemized and explained thoroughly, A+ service promptly.Work done is perfomed in a timely manner. Detailed vehicle condition reports are itemized and explained thoroughly, A+ service More
by Cindy R
Employees Worked With
Mercedes Whalen
December 17, 2020
Service was excellent, prices were competitive, and done in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. More
by W9LR
Employees Worked With
Mercedes Whalen
December 14, 2020
A bad situation was made worse! Started with having to arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or my mother if I was working. I was told false information by Tyler. Was told there was only “one part” at another dealership but they refused to sell it. I was never notified when the part was received nearly THREE MONTHS later, or that the part was faulty and they needed to get another one. The only way I knew was that Chevrolet Customer Service would send me emails asking how I liked having my car back, I am a critical care paramedic, working 24 hour shifts in a pandemic. I’m exhausted and this just put additional strain on me. Now the question is, how are you going to make this up to me, or do I have to go further up? I was making car payments on a car I did not have for 4 months, because when I did finally pick it up, it had damage to the passenger side door which occurred at your dealership! And no one told me about it until I saw it! So I had to return it AGAIN for a week! I think free routine service for as long as I own this vehicle is a start! I’ll await your response, hoping you will live up to your motto “We Ride With You Every Mile”! I reached Rob Heaney at 1:50 pm on 1/19/2021. The matter was discussed, he stated he would follow up and contact me later that day. I did not hear from Mr. Heaney until 1/20/2021 at 1:44 pm at which time he left a voicemail stating he got a response the day prior from the Chevy territory manager that handles all customer relations and she has “kicked it over to their regional office”. Said they should have an answer for me “by tomorrow mid day” (which would be 1/21) and that either way he would give me a call “tomorrow around noon to 1:00 just to let you know what I have so far for you”. I did not hear back at that time and I have not heard anything further! More
by GETTEN824
December 09, 2020
The process was quick and comprehensive. Our sales contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. More
by BPEUSE46
Employees Worked With
Josh Loll, Eric Ruscheinsky
